WHAT TO EXPECT

We would like to share with you the details of all the safety measure we are adopting, in order that your stay with us will take place in a safe and comfortable environment.

• The public areas of the Hotel have been reorganised to comply with the social distancing norms and we have installed hand-sanitizing stations.
• Furthermore, you will find signage, which will assist as a reminder of the behavior to adopt.
• Our staff performs check-in operations in full compliance of all safety regulations such as social distancing, use of protective masks.
• Guest are also requested to wear personal facemasks.
• Automatic disinfectant gel dispensers have been implemented in the check-in area.

To sanitize the hotel areas, we are following the protocols from local health departments and using government approved cleaning products.

• We provide an enhanced Public Space Cleaning: we have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators.
• Hand sanitizing stations are provided throughout the hotel.
• Concerning Housekeeping Services, the cleaning of guestrooms may be customised according to guests' needs and preferences. Every guestroom is thoroughly cleaned and disinfected prior to your arrival. During the clients stay, we will provide housekeeping automatically every day. Only if clients do not wish to receive daily housekeeping refresh service, we will not provide this service. We will be happy to schedule service according to clients' preferences. Our staff adopts personal protective equipment based on the activity they are performing, thus respecting safety measures.
• Guest are requested to wear a personal face covering in all the common areas in the Hotel, for this reason, at your arrival you will find a special welcome kit in room, composed of a protective facemask, disposable gloves and hand gel. Upon arrival, our guests will also receive a safety kit with disinfectant wipes.

We wish that your stay with us will be memorable, for this reason we have worked hard to offer all our services, while maintaining a safe environment and applying all our safety protocols.

Our Concierge is available for all your service requests (restaurant reservations, transfers, rental, open-air activities and museum visits amongst others) or for the organization of custom-tailored requests, and may be contacted at the following e-mail address: concierge.grittipalace@luxurycollection.com.

Concerning Food & Beverage Offerings, the Hotel has modified operational practices for in-room dining, there are no self-service buffets, all food handlers are trained on safe food preparation and service practices, and self- and independent audits are in place in accordance with food safety standards as guidelines.

The Gritti Terrace Restaurant opening hours: - Breakfast from 7:30am to 11:00am - Lunch from 12:30pm to 2:30pm - Dinner from 7:00pm to 10:30pm - All safety norms applied, which include an increased distance between tables and a consequent decrease in seats available, therefore, reservations are recommended.

For further information our Executive Chef and our F&B Manager are available at the following e-mail address: maurizio.figuccio@luxurycollection.com.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

The Gritti SPA Hours

• Tuesday to Friday: 2:00PM - 8:00PM
• Saturday: 12:00PM - 8:00PM,
• Sunday: 11:00PM - 7:00PM,
• Closed on Monday.

Our staff adopts all safety systems, such as facial masks and products for hand disinfection. The safety protocols adopted allow the access to the Fitness Room only to maximum two guests, respecting the social distancing, filling in a certification available at the spa or the concierge. The treatments are available upon reservation. Guests are required to use personal facemasks during their entire stay in the SPA, except for facial treatments. The wet area is temporary closed. Contact our SPA Manager for precious suggestions and reservations to the following e-mail address: spagritti@luxurycollection.com.