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Our guests are our number one priority

What to Expect at Gaylord National Resort

We are so excited to welcome you back to Gaylord National after a $64 million room renovation. We have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord National.

Commitment to Clean

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.

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View of marina from lobby inside atrium

Flexible Cancellation

Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies.

Policies, Safety & Services
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Housekeeping Services

To support a contactless experience, we will not enter your room during your stay. Should you require housekeeping services or guest room amenities, please contact us at 301-965-4000 and Press 0.

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Dining Options

The resort currently has several dining options available including Old Hickory Steakhouse, Belvedere, and Harbor Marketplace. Please note that some restaurants are operating on modified hours, subject to change at any time.


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Face Mask Policy

For Associates: Fully vaccinated Associates in hotels that are not designated as an area of substantial or high transmission continue to have the option to wear face coverings while working. All unvaccinated Associates will continue to wear face coverings both indoors and outdoors.


For Guests: Guests not fully vaccinated should wear face coverings and practice social distancing. For local jurisdictions that require more stringent face-covering requirements, our resorts continue to stay in compliance with local jurisdiction guidance.

Hygiene and Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

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Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.