Our guests are our number one priority

What to Expect at Gaylord National Resort

We are so excited to welcome you back to Gaylord National after a $64 million room renovation. We have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord National.

Commitment to Clean

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International’s family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott’s Commitment to Clean.

Guest room with king bed, desk, and chair
View of marina from lobby inside atrium

Flexible Cancellation

Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies.

Policies, Safety & Services
Arrival Information

If you would like to enjoy our Resort prior to check-in time, the bell stand can hold your luggage, and we suggest you pre-pack a separate day bag with all your essential items and attire.

During check-in, please confirm we have your email address on file to ensure you receive your e-folio after departure.

Please note that the following items are required for check-in:

*Person whose name is on the reservation must be present with their ID at check-in
*Any validation for special rates (AAA, AARP, etc.)
*Credit card or debit card

Departure Information

Bell stand can hold your luggage if you would like to stay past check-out time.

During peak departure times, valet service will be expedited on the drive and will be first-come, first-serve [call-down service will not be available].

We know your time is valuable, so a copy of your folio will be emailed directly to you after your stay. Folios will not be delivered to the Guest Room. To save you even more time, you may now check-out via text message, as well as on your in-room TV.

To check out with your cell phone, simply text the word “Checkout” followed by your room number to 55000.

To check out using the TV, select Checkout from the Main Menu screen.

Holiday Events & Activities FAQs

Visit our FAQ page to find out what to expect during your experience during Christmas at Gaylord National and for answers to frequently asked questions.

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Face Mask Policy

For STARS: Fully vaccinated STARS (Employees) have the option to wear face coverings while working in areas that are not designated as an area of substantial or high transmission. All unvaccinated Associates will continue to wear face coverings both indoors and outdoors.

For Guests: Guests not fully vaccinated should wear face coverings and practice social distancing.  Our resort continues to stay in compliance with local jurisdiction guidance if additional measures may be required.

Hygiene and Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.

Housekeeping Services

To support a contactless experience, we will not enter your room during your stay. Should you require housekeeping services or guest room amenities, please contact us at 301-965-4000 and Press 0.

Dining Options

The resort currently has several dining options available including Old Hickory Steakhouse, Belvedere Lobby Bar, Replay Rooftop Lounge, and Potomac District Café and Market. Please note that some restaurants are operating on modified hours, subject to change at any time.

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