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  • WHAT TO EXPECT

Welcome to The Westin Ottawa

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Guests can use mobile technology where available, including: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy™ app for contactless service.

All associates have received COVID-19 training on safety and sanitation protocols and are provided with proper Personal Protective Equipment (PPE) based on their responsibilities. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms which includes:

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Enhanced Guestroom Cleaning: Frequently touched items, including bathroom surfaces; buttons, knobs and switches; doors and handles; electronics and telephones; and luggage racks are disinfected frequently. An in-room checklist is left for arriving guests indicating the high-touch items and areas that have been properly sanitized. Nonessential high-touch items that can't be disinfected have been removed from the room. Disinfecting wipes are in guest rooms to use as needed. Deeper cleaning is conducted between guests.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

  • WestinWORKOUT Fitness Studio: Open 24 hours, 7 days a week
  • Indoor Pool: Open daily from 6:30am - 10:00pm
  • Daly's Express - Grab & Go Breakfast:
    • Mon-Fri: 6:30am - 1:00pm
    • Sat & Sun: 6:30am - 11:30am
  • Daly's Restaurant
    • Mon-Fri: 6:30 AM - 11:00 AM
    • Sat & Sun: 6:30 AM - 11:30 AM
  • The Shore Club:
    • Mon: 11:30 AM - 11:00 PM
    • Tues-Fri: 11:30 AM - 12:00 AM
    • Sat: 3:00 PM - 12:00 AM
    • Sun: 3:00 PM - 11:00 PM
  • In-Room Dining:
    • Breakfast: Available daily from 6:00am - 11:00am
    • Dinner: Available daily from 4:00pm - 10:00pm
    • Pub Menu: Available daily from 4:00pm - 11:00pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Welcome Gift: Yes to Eligible Elite Members
  • Late Check-Out: Yes
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes

CREATING TRANSMISSION BARRIERS

  • Flexible event space floor plans are set up to comply with physical distancing and include directional signage for the flow of guests.
  • Partnering with in-house Audio-Visual company, PSAV to create packages that enhance both in-person and virtual meeting components.
  • Continuing with enhanced Westin Clutter Free meetings program to encourage physical distancing and reduce waste.
  • Creating General Session, breakout and meal room set-ups that support and reinforce physical distancing.
  • Smart scheduling to allow ample time between events to re-clean meeting rooms.

NOURISHING THE 'NEW NORMAL'

  • Food and beverage are presented in a 'grab and go' format and where applicable, has a hotel attendant assisting with the service using physical distancing and cleanliness protocols. Beverages are packaged in individual bottles or disposable take-out containers.
  • Replacing self-service buffets with individually prepared, plated, or packaged selections
  • For contactless food and beverage service, where appropriate.
  • Redesigning food and beverage station set-ups and removing non-essential items.
  • Tailoring options for groups and enabling reserved spaces.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

The Westin Ottawa