WHAT TO EXPECT

At the Wall Centre, we're working to provide a cleaner, safer hotel environment for our guests and our associates. The modifications we have made include:

Social Distancing Measures:

• Masks are encouraged in all public spaces.
• Plexiglass Protective barriers installed at all associate to guest interaction points.

Contactless Experience:

• All Mobile services (Check-In, Key, Request & Dining) active on property via the Marriott Bonvoy App.
• Room deliveries all contact-less; In-room dining, luggage, amenities and supplies.
• Express check-out.

Our redefined cleaning and safety procedures exceed the highest industry standards. The following are some of the steps we are taking to keep everyone safe:

Housekeeping:

• Daily housekeeping services are available by request only.
• Guest laundry is offered but Monday, Wednesday & Friday pick-up/drop-off only.
• Every guest room is thoroughly cleaned and disinfected prior to your arrival by our highly trained Room Attendants.

Cleanliness Champion Role:

• Dedicated to ensuring all policies and measures are kept up-to-date, disinfection standards are kept high and all hotel associates are provided the equipment and training they need to practice current cleaning protocols and policies.
• The Champion also provides support and guidance on hygiene policies, PPE, distancing measures and cleaning methods and conducts regular training refreshers.

Enhanced Public Space Cleaning:

• Associates have undergone Marriott Online and in-house training programs to ensure that they are proficient at effective disinfecting methods. These skills are reinforced through repeat training sessions.
• Comprehensive lists of all high-touch points that associates are responsible for disinfecting and schedules tailored for each area. Associates use Ecolab disinfectants approved by Health Canada.

Electrostatic Spraying:

• Wall Centre hotels utilize this enhanced technology in our Public Spaces, enabling associates to clean faster and more effectively.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

General:

• Valet service is offered with hygiene protocols in place.
• Bell services are still offered with distancing and hygiene protocols in place.

Health Club:

• Health Club open daily from 5:00am - 10:30pm
• Masks encouraged when not actively exercising

Pool:

• Pool open daily from 5:00am - 10:30pm
• Sauna remains closed at this time

Business Centre:

• Open.

Fine Spirit's Wine Store:

• Open.

We are committed to making our food and beverage offerings available to you while complying with local regulations, including guidance on reducing capacity and reinforcing social distancing. The modifications we have made include:

Café One and Bar One:

• Hours of Operation: 7:00a.m. - 10:00p.m. (weekends to 10:30p.m.)
• Single use menus or digital menus via QR code are available

In-Room Dining:

• 7:00a.m. - 11:00a.m. - Breakfast Menu (Daily)
• 11:00a.m. - 10:00p.m. (10:30p.m. Weekends) - Lunch & Dinner Menu
• Delivered contactless in to-go packaging outside guest room door.

Club Lounge:

• Open daily 6:00a.m. - 10:00p.m.
• Continental Breakfast: 6:30am - 10:30am (Weekends 7:00am - 11:00am)
• Evening Appetizers and Alcoholic Beverage Service: 5:00pm - 8:00pm

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Points are offered as a welcome gift to eligible Bonvoy Elite Members.
• Late Check-Out: Available to our guests upon request and based on availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Available
• Mobile Guest Requests: Available

At the Wall Centre, we have redesigned our meeting and events operations to ensure that our guests, travelers and clients can meet with confidence knowing that we are taking every step possible to keep them safe:

Event Planning:

• Hybrid events:
  • Livestream and Conference Call capabilities available
  • High quality audio / visual options available for presentations.
• Our talented meeting and events team are experts in curating the best possible experience while still following all the safety standards for cleanliness, hygiene, social distancing and protective measures.

Cleaning:

• Enhanced disinfection procedures conducted during breaks.
• Event spaces are deep cleaned for an hour before another group.
• PPE, hand-sanitizer and disinfecting wipes available.

Working with Encore we have also harnessed our industry leading technology to make it easy for you to host a Hybrid meeting where some attendees are physically on property and others attend virtually online:

• Bandwidth: due to our 2 gigabit bandwidth the Wall Centre is uniquely equipped to delivery a higher quality virtual experience.
• Network Infrastructure: investments in technology, including comprehensive access points throughout the hotel, ensure stability for successful hybrid events.
• Support: Encore is here for you through the event process: from event design, to set-up and most importantly to execution. As, our onsite AV provider their technicians are physically on property and are directly accessible for immediate assistance.

Contact us now at sales@wallcentre.com to book your meeting.

We are actively monitoring the situation and adjusting our solutions in accordance with WorkSafeBC to ensure a continued focus on the health and safety of our guests and associates. Our current Communicable Disease Plan is available to view at the Link Below.

SAFETY PLAN