Welcome to Sheraton Centre Toronto Hotel

Get to know downtown Toronto from our hotel on Queen Street

Embrace the energy of the city during your stay at Sheraton Centre Toronto Hotel. You'll feel a sense of belonging the moment you arrive at our hotel, impeccably located on Queen Street in the financial district. Our recent transformation brings a new arrival experience, a lobby with a welcoming ambiance, world-class culinary experiences, open and collaborative workspaces and over 130,000 square feet of flexible meeting space. Experience the unbeatable comfort of our pet-friendly rooms and suites, work out in our 24-hour fitness centre or relax in our waterfall garden. Upgrade to a room providing access to the hotel's stunning 43rd floor Sheraton Club Lounge - a place to connect with co-workers and gather with friends or family. Sweeping views of downtown Toronto, complimentary breakfast, all-day refreshments and free Wi-Fi keep you fueled and connected throughout your visit. Sheraton Centre Toronto Hotel is dedicated to exceeding your expectations, whether you are here for work or for play.

Rooms & Suites

A Suite for Every Traveler

Ideal for couples or groups of friends and family, our specialty suites were designed with added space to help you make the most of your time in the city.

Explore the Best of Downtown Toronto

Take in the energy of the Financial and Entertainment districts surrounding our hotel, then set off to discover more neighborhoods easily accessible by subway.

Perfectly Situated

Find yourself close to all that downtown Toronto has to offer, including Eaton Centre, Rogers Centre, and CN Tower, as well as popular museums and galleries.

Exterior

Escape in the Heart of the City

In the vibrant community of downtown Toronto, we provide a relaxing place to come together, with refreshing gardens and other shared spaces to work or connect.

Waterfall Garden

Your Urban Oasis Awaits

Step away from the hustle and bustle of downtown, and find cascading waterfalls, lush gardens, a pool and an outdoor bar where the city feels miles away.

Pool with lounge chairs around it and umbrellas.
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Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Click to see updates and learn more about what to expect at our hotel.

Taste Local and Global Dishes in Downtown Toronto

Uncover All Things Toronto During Your Stay

Access Local Attractions and Activities

We're here to help you find the best things to do in Toronto, from catching a game at Rogers Centre to browsing the shops at Eaton Centre.

Hotel exterior with an ice rink and a large sign that says Toronto.

Complimentary for our Marriott Bonvoy™ Platinum and above Members

Upgrade to the Sheraton Club Lounge

The newly renovated Sheraton Club Lounge is an upscale space to meet or unwind with skyline views, complimentary hot breakfast, all-day refreshments and evening hors d'oeuvres.

Lounge with tables and chairs surrounded by windows with city view.
OUR LOCATION

GETTING HERE

Sheraton Centre Toronto Hotel

123 Queen Street West, Toronto, Ontario, Canada, M5H 2M9

Tel: +1 416-361-1000
Distance From Property: 27.4 KM
Phone Number: +1 866-2071690
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Alternate Airport Transportation:
Bloomingdale Limousine Service
Distance From Property: 3.1 KM
Phone Number: +1 416-2036942
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Alternate Airport Transportation:

Aerofleet Services

Nearby:

Bus Station:

Union Station Bus Terminal

Subway Station:

Queen Subway Station

Osgoode Subway Station

Train Station:

Union Station
Waterfall

Award-Winning Green Hotel Practices

Improving Housekeeping Sustainability Our hotel is a Green Key Award winner for meetings, with programs to reduce environmental impact, from catering and stationery to our Make a Green Choice initiative.

Housekeeping: 
  • Guestrooms are equipped with tent cards/signage which gives guests the option to use the Make a Green Choice program (linen re-use). Learn more about Make a Green Choice 
  • Housekeepers are instructed to check that lights, radios, and televisions are turned off in unoccupied rooms 
  • Barely used bars of soap, individual shampoos, and other amenities are collected for donation to Clean The World Organization 
  • In-room recycling options include recycling bins in all guestrooms 
  • 75% of pressurized aerosol cans have been eliminated and replaced with hand pump dispensers refilled from bulk/concentrated solutions 
  • 25% of chemical cleaners have been replaced with biodegradable/vegetable-based and/or non-toxic alternatives 
  • Housekeepers are trained to report all dripping faucets and leaking equipment to the Maintenance department 
  • Procedures are in place that allow Housekeeping staff to report actions that harm the environment and share their ideas on eliminating impacts

 

Conference & Meeting Space: 
  • 50% of lighting in conference/meeting room(s) uses higher efficiency bulbs (i.e. compact fluorescent) 
  • 75% of individual servings (butter, jams, creamers, etc.) have been replaced with bulk purchases served in reusable container 
  • 50% of note pads, napkins, office paper, and other paper products are purchased with a minimum of 30% recycled content 
  • Conference schedules, menus, contracts, etc. communicated via e-mail to clients 
  • The hotel's environmental policies and programs are communicated to meeting planners and guests before or during events when requested

 

Food & Beverage Services: 
  • Appliances/equipment are regularly cleaned and serviced (including air filters, air ducts, fans and burners) 
  • Exhaust fans are sized to meet code requirements (i.e. not oversized) and regularly cleaned 
  • Higher energy efficiency appliances (i.e. Energy Star/EnerGuide certified) and/or equipment have been purchased during the past 12 months 
  • Freezer/refrigerator motors, thermometers, and other equipment are regularly checked, serviced, and defrosted to ensure efficient operation 
  • 30% of the lighting in the restaurant and food services areas are high energy efficiency light bulbs (i.e. compact fluorescents) 
  • 50% of lighting in the restaurant and food services areas use higher energy efficiency equipment (i.e. ballasts, controls 
  • Dimmer controls are used in dining areas 
  • Over 75% of products are purchased in bulk to reduce cost, packaging, and waste disposal fees 75% of product packaging is recycled 
  • Over 90% of pressurized aerosols have been replaced with reusable hand pump dispensers 
  • Cooking oils/grease are separated and disposed of/recycled as special waste 
  • Some organic produce and/or herbs are grown on-site (i.e. roof top herb gardens)

Where the world comes together

lobby, reception

Meet You in the Lobby

Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways.

Learn More
Reception

Welcoming Service

With over 85 years of welcoming hospitality, our associates will make you want to come back again.

City View

Global Destinations

Look for Sheraton Hotels in the heart of cities all over the world.

Find a Hotel

Property Details

Restaurant

Fitness Center

Outdoor Pool

Meeting Space

Gift Shop

Dry Cleaning Service

Room Service

Wake up Calls

Daily Housekeeping

Service Request

Check-in: 3:00 pm

Check-out: 12:00 pm

Smoke Free Property

Pet Policy

Pets Welcome.

Our pet-friendly hotel welcomes your furry companion to stay with us.

Maximum pet weight: 40kgs

Maximum Number of Pets in Room: 2

Parking On-Site Parking

Daily: 60

Off-Site Parking

Nathan Phillips Square Green P Parking (City Hall) .1 KM

Valet

Daily: 60

Electric Car Charging Station
Additional Parking Information

Maximum vehicle height for valet parking is 6.5ft. (2metres) with limited availability.

Policies and Payments

Accepts: Cash, Credit Cards

Contactless mobile payments

Services

Currency Exchange

Property has elevators

Vending Machine

Languages spoken by staff:
English, French, Spanish

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 416-361-1000

Accessible Hotel Features

Property has elevators

Service Animals are Welcome

Valet parking for vehicles outfitted for drivers in wheelchairs

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable Height Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Close Caption TV

Deadbolts on Guest Room and Suites Doors

Electronic Room Key

Flashing Door Knockers

Guest Room and Suites Doors Self-Closing

Guests in mobility-accessible rooms may inquire about lowering the bed height

Hearing Accessible Rooms and/or Kits

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Lowered Viewports in Guest Room Doors

Mobility accessible rooms

Non-slip Grab Rails in the Bathroom

Roll-in Shower

Safety Chains and/or Latches on Guest Doors

TTY/TTD Compatible

Toilet Seat at Wheelchair Height - Toilet for Disabled

Viewports in Guest Room and Suites Doors

Certifications

TripAdvisor GreenLeaders Certified

Green Key Eco-Rating Program Certified

Footprints

Carbon Footprint: 28.24 kg per room night

Water Footprint: 456.29 liters per room night

Environmental Practices

Electric car charging