WHAT TO EXPECT

Green Key Certification
The Westin Tokyo, a wellness-focused urban hotel offering unique programs for physical and mental well-being, has received the international eco-label Green Key, awarded to environmentally responsible hotels and restaurants.

Established in 1994 by the Foundation for Environmental Education (FEE) in Denmark, Green Key is granted to facilities that meet strict criteria across 13 categories, including 75 mandatory and 75 optional items. It recognizes sustainable operations and environmental policies. Over 6,000 facilities in 70 countries have earned this certification.

Environmental Initiatives

1. Waste Separation & Recycling
   All hotel waste is carefully sorted, with over 80% recycled after collection by Yebisu Garden Place.
2. Food Waste Reduction
   The hotel uses the AI-based Winnow Waste Monitor to track and analyze food waste, improving demand forecasting and reducing food loss.
3. Water & Energy Conservation
   Over 75% of water fixtures limit flow to under 8 liters per minute. The hotel aims to cut water use by 15% by 2025. A guest room green program also reduces laundry, saving water and energy.
4. Eco-Friendly Detergents
   75% of cleaning products used are certified by Green Seal or USDA BioPreferred. The hotel continues to reduce harmful chemical use.
5. Plastic & Disposable Reduction
   Plastic and single-use items have been replaced with paper or plant-based alternatives in restaurants and guest rooms.

Sustainability & Social Responsibility

1. Vegetarian & Vegan Options
   Restaurants offer menus for vegetarians and vegans.
2. Sustainable Ingredients
   The hotel promotes organic, eco-labeled, fair trade, and locally sourced ingredients, including those certified with Japan’s Organic JAS mark.
3. Gender Equality
   Events are held for International Women’s Day. The hotel promotes equal opportunities, fair evaluations, and reduced gender pay gaps.
4. Parental Leave & Career Support
   The hotel supports smooth returns after maternity/paternity leave and fosters a supportive environment for career development, especially for women.

Modified operational practices for buffets, and all food handlers trained on safe food preparation and service practices in accordance with food safety standards as guidelines.

We strongly recommend advance booking, putting on face masks and the use of credit card payments.

Takeout service is available at International Restaurant The Terrace.

• Modifying furniture layouts and capacity to allow for more distancing
• Ensuring food service and prep associates wear gloves and masks, that are changed/disposed of in accordance with health department guidance
• Change in buffet serving style to avoid potential contamination
• Antibacterial wipes and disinfectant spray offered at restaurants and bars

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.

• Thermography body temperature check is carried out at hotel entrances. For guests with fever or COVID-19 symptoms, please refrain from entering the hotel.
• May we ask for your cooperation to put on a face mask in hotel public areas and especially at the buffet line in restaurants, with the exception when social distance (2 meters) is maintained or minimal conversation takes place. For guests unable or do not wish to wear a mask, we ask for your cooperation to maintain social distance with other guests and observe COVID-19 etiquettes within the hotel premise.
• We may request guests to provide proof of vaccination for patronage of 5 persons or above at all restaurants, bars and function spaces.