Gaylord Texan Resort & Convention Center

1501 Gaylord Trail, Grapevine, Texas 76051 USA
+1 817-778-1000

What to Expect at Gaylord Texan


Taking care of our guests has always been our number one priority.

We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities and facilities available during your stay.

Here is what to expect during your stay at Gaylord Texan.

Flexible Cancellation

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.
Learn More

Face Mask Policy

Face masks are required for all guests ages two and older in indoor/outdoor public spaces.

Housekeeping Services

For the protection of our guests and STARS, we have implemented "upon request only" housekeeping service and no STARS are permitted into guest rooms while a guest is present unless for emergency reasons.

Limited Dining

Restaurant availability is based on hotel occupancy; however, multiple dining options will be available during your stay.
Click here to view current dining options

Amenities

Fitness Center: Guests are required to wear face masks while in the Fitness Center and every other machine is unavailable to allow for social distancing between guests.

Resort Pools: Our outdoor and indoor pools are open daily exclusively for overnight resort guests. Paradise Springs will open weekends starting April 2nd.

Relâche Spa: Operates under limited hours, open Thursdays - Sundays. Guests are not required to wear a mask during spa treatments.
Learn more about Relache Spa

Social Distancing

We are using signage throughout the resort to remind guests to maintain social distancing and have removed or re-arranged furniture to allow more space for distancing. In compliance with local and state mandates, occupancy limits and seating capacities have been reduced to allow for appropriate social distancing.

We have added partitions at front desks, concierge stands, and food and beverage service lines to provide an extra level of precaution for our guests; and, have implemented line management initiatives to reinforce proper social distancing.

Hygiene & Cleanliness

STARS (employees) are required to be aware of and follow personal hygiene, physical distancing and Personal Protective Equipment, in compliance with all federal, state and local public health guidance. Hand sanitizing stations for guest use are placed in high traffic areas and public spaces.

Shared Responsibilities

We’re laser-focused on providing our teams with the tools, training and resources that are necessary in this environment. We ask that you also take steps to protect the health of those around you: avoiding traveling if not well, practicing sound preventative actions such as good hand hygiene, and following the physical distancing and health practices as outlined by state/local law and the hotel.
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