Terms of Service for the Participation of All-Inclusive by Marriott Bonvoy in the Marriott Bonvoy™ Loyalty Program

Updated March 2022

1. INTRODUCTION

The following terms of service (“All-Inclusive by Marriott Terms”) apply to the participation of All-Inclusive by Marriott Bonvoy (“All-Inclusive by Marriott”) in the Marriott Bonvoy loyalty program (“Loyalty Program”). The All-Inclusive by Marriott Terms are hereby incorporated into the terms and conditions that govern the Loyalty Program (“Program Rules”).

Any capitalized terms not defined in these All-Inclusive by Marriott Terms will have the meaning ascribed to them in the Program Rules, available at https://www.marriott.com/loyalty/terms/default.mi and incorporated herein by reference. To the extent there is a direct conflict between the Program Rules and these All-Inclusive by Marriott Terms, these All-Inclusive by Marriott Terms prevail with respect to Loyalty Program members (“Members”) travelling with All-Inclusive by Marriott.

By participating in the Loyalty Program, you are accepting all the Program Rules, including these All-Inclusive by Marriott Terms. It is your responsibility to read them and to comply with them. The Company reserves the right, at its discretion, to change and/or modify the All-Inclusive by Marriott Terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately upon posting; therefore, please check these All-Inclusive by Marriott Terms periodically for changes. The Company will display the effective date of these All-Inclusive by Marriott Terms at the top of this page.

2. PARTICIPATION

Unless otherwise indicated, resort properties identified on https://all-inclusive.marriott.comOpens in a new browser window (“All-Inclusive Platform”) participate in the Loyalty Program in a unique capacity as expressly stated within these All-Inclusive by Marriott Terms.

These All-Inclusive by Marriott resort properties that participate in the Loyalty Program (“All-Inclusive Resort” or “All-Inclusive Resorts”) offer year-round all-inclusive experiences that include room accommodations, meals, beverages, and a variety of activities. Stays at All-Inclusive Resorts are bookable through the All-Inclusive Platform with the exception of Award Redemption Stays (as defined in Section 4) which must be booked through Marriott.com, Marriott Mobile App, or the Customer Engagement Centers.

Members who book and stay at an All-Inclusive Resort are subject in all respects to the Program Rules and the All-Inclusive by Marriott Terms.

3. EARNING LOYALTY PROGRAM POINTS AND ELITE NIGHT CREDIT

Eligibility. Members with an active Membership Account in good standing are eligible to receive Loyalty Program Points, Elite Night Credit, and other Loyalty Program benefits for all completed Stays at All-Inclusive Resorts. To ensure Points are posted to the correct Membership Account, Members must provide their correct Membership Number at time of booking, at check-in or before the end of their stay.

Base Point Earn. Members will earn ten (10) base Points for each U.S. dollar, or the currency equivalent, on Qualifying Charges (as defined below) that are incurred and paid for by the Member.

Multiple Room Earn. A Member may only earn Points on Qualifying Charges for up to three (3) guest rooms during any Stay if the Member stays in one of the reserved guest rooms and pays a Qualifying Rate (as defined below) or applies an Award Redemption for all of the guest rooms.

Qualifying Charges. "Qualifying Charges" for stays at All-Inclusive Resorts include without limitation:

  • Qualifying Rates for Stays;
  • Premium food and beverages (excluding alcoholic beverages where prohibited by law) purchased at the property in addition to the Qualifying Rate purchased;
  • Extra-person charges on paid stays at a Qualifying Rate;
  • Spa, Golf, and other resort-run activities if managed by the All-Inclusive Resort;
  • Taxes, service charges and gratuities that are part of the qualifying room package rate; and
  • In certain limited cases, taxes, service charges, gratuities, and/or fees related to other incidentals charged to the room bill may be eligible for Points;

so long as the Member provides their Membership Number at the time of reservation or at check-in, stays in one of the reserved guest rooms, and pays for the charges. Charges from food and beverage outlets managed or operated by a third party may not be eligible for earning Points. Charges incurred at outlets that are not located within the Participating Property or All-Inclusive Resort are not Qualifying Charges.

Qualifying Rates. "Qualifying Rates" include most business and leisure rates, such as rates found on Marriott.com and the All-Inclusive Platform without an application of a discount code, standard and premium retail rates, prepay rates, corporate negotiated rates, and national/regional/local government rates. Unless otherwise specifically stated, Members will receive their membership tier benefits during stays on Qualifying Rates.

Nonqualifying Charges. "Nonqualifying Charges" for stays at All-Inclusive Resorts which do not qualify for Points include without limitation:

  • Nonqualifying Rates for Stays;
  • Complimentary services;
  • Award Redemptions (including any cash portion of an Award Redemption);
  • Extra-person charges on Award Redemption Stays;
  • Charges for banquets, meetings or other functions, with the exception of Points earned in connection with Marriott Bonvoy Events under a Qualifying Event Agreement;
  • Certain room and other taxes and fees that are not part of the qualifying room package rate;
  • Other charges incurred on property including parking, business center, retail stores, and other third-party services;
  • And other fees paid including late cancellation fee, early departure fees, no-show fees for not checking in even if the reservations were paid in full, mandatory or automatic charges, and other applicable charges.

Nonqualifying Rates. "Nonqualifying Rates" are rates a Member pays for a Stay in a guest room which does not qualify to earn Points and Elite Night Credit nor receive membership tier benefits. Nonqualifying Rates are booked using the following methods:

  • The guest room was booked through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or
  • The guest room was booked at a group rate as part of an event, meeting, conference or organized tour, and the Member does not directly pay the All-Inclusive Resort for such room; or
  • The guest room was booked at a tour operator, wholesaler, or crew room rate or package including, without limitation, organized tours or package bookings; or
  • The guest room was complimentary; or
  • A voucher or third-party award was redeemed for the guest room.

Elite Bonus Points. Elite bonus Points will be awarded on the base Points earned during stays and depends on the Member’s achieved Elite Member Tier. More information available at marriott.com/loyalty/member-benefits.mi.

Elite Night Credit. Elite Night Credit will be awarded for each night of a stay at a Qualifying Rate for the guest room the Member personally pays for and stays in, and not for any additional guest rooms the Member may have paid for.

Qualifying Charges without a Stay. Qualifying Charges include those incurred by the Member without a stay in a guest room, for food and beverage (excluding alcoholic beverages where prohibited by law) at restaurants located at All-Inclusive Resorts that offer this benefit if:

  • the charges are greater than $10 U.S. dollars (excluding taxes, service charges, and gratuities);
  • the food and beverages are not in connection with a banquet, meeting or other function that is excluded from Qualifying Charges; and

so long as the Member provides their Membership Number at the time of payment. Elite bonus Points will not be awarded on charges incurred by the Member without a stay in a guest room. Charges from food and beverage outlets managed or operated by a third party may not be eligible for earning Points. Charges incurred at outlets that are not located within the Participating Property or All-Inclusive Resort are not Qualifying Charges.

Earning at restaurants without a stay is offered:

  • In United States, Canada: At restaurants and bars at the following Participating Brands of the Loyalty Program: St. Regis, The Luxury Collection, W, Sheraton, Le Méridien, Westin, Tribute Portfolio, Four Points, Aloft and Element; and
  • In the Caribbean, Mexico, Central America, South America: At restaurants and bars located within the Participating Properties as listed on https://hotel-deals.marriott.com/cala-off-folio-earnings/Opens in a new browser window. Additional offers on the website may be available to Members. Members are subject to the terms and conditions of the offer and the Loyalty Program Rules.

Miles Earn. Members may earn Miles instead of Points by selecting their earning preference as such through their Membership Account profile online.

Marriott Bonvoy Events. Members may earn Points or Miles and Elite Night Credit for eligible groups, meetings and events at All-Inclusive Resorts in connection with Marriott Bonvoy Events under a Qualifying Event Agreement if the Member is an eligible meeting planner. More information available at marriott.com/loyalty/terms/default.mi#events.

Points Posting. Provided that the correct Marriott Bonvoy Membership Account Number is added at time of booking or before the end of the stay, Points will automatically appear in the Member's Account within twenty-one (21) days following the completion of their stay.

4. REDEEMING LOYALTY PROGRAM POINTS

Award Redemption. Unless otherwise noted, a Member may redeem Points for a Standard Redemption Award or PointSaversTM Award, as well as apply a Free Night Award for a night in a standard room (with existing bedding) at an All-Inclusive Resort (“Award Redemption Stay”). Other Award Redemption options not offered at All-Inclusive Resorts, including Upgrade Awards, Cash + Points Awards, and Instant Redemption Awards. For more information on each Award Redemption Stay option, refer to Section 3.3 of the Program Rules (“Redeem Points”) available at https://www.marriott.com/loyalty/terms/default.mi#redeem.

Subject to Availability. The ability to use an Award Redemption for a Stay at an All-Inclusive Resort is subject to availability at the time of reservation and must be booked through Marriott.com, Marriott Mobile App, or Customer Engagement Centers.

Award Redemption Reservation. When making a reservation for an Award Redemption Stay, the required Points and/or applied Free Night Award(s) will be deducted and the Award Redemption will be attached to the reservation automatically, provided the Member has sufficient Points for the entire stay and/or sufficient Free Night Award(s) as described in Section 3.3.c of the Program Rules, as applicable. Award Redemption Stays are valid only for individual travel and are not valid for group travel, package tours, conventions or other special rates and/or package programs.

Gifted Award Redemption Stays (Third Party Transfers). Award Redemption Stays are valid only for use by the Member from whose Account the Award Redemption Stay was processed and are not transferable, except as set forth below:

A Member may request an Award Redemption Stay to be issued to another person and where the Member will not be present for the stay (each such stay, a “Gifted Award Redemption Stay” and, collectively, “Gifted Award Redemption Stays”), only when booking the Award Redemption Stay reservation through Member Support. All Award Redemption Stay Types listed under Section 3.3 of the Program Rules are eligible to be gifted to another person, except for Free Night Awards.

A Member may book a maximum of five (5) Gifted Award Redemption Stays in a calendar year on a single Membership Account.

When booking a Gifted Award Redemption Stay reservation, a Member must provide to Member Support their Membership Number and name, as well as the name of the person who will be staying at the Participating Property (the recipient). Both names and the Member’s Membership Number must be provided to Member Support at time of booking the Gifted Award Redemption Stay and cannot be modified once booked. A Member cannot make an Award Redemption Stay reservation first and then contact Member Support or the All-Inclusive Resort directly to gift or otherwise transfer the Award Redemption Stay to another person. If a Member needs to make a change to an Award Redemption Stay reservation, the reservation will need to be cancelled and a new reservation booked (if available) through Member Support, and the Member is responsible for the changes to the Points or cash, as applicable, required to book a new reservation.

With a Gifted Award Redemption Stay neither the Member nor the recipient will earn any Points/Miles, Elite Night Credit, Qualifying Nights, or Qualifying Stays in connection with such Gifted Award Redemption Stay. In addition, the recipient on the Gifted Award Redemption Stay will not receive the transfer of any Elite benefits associated with the Member’s Account.

At check-in, the recipient of the Gifted Award Redemption Stay must show valid identification and provide a credit card or cash deposit to the All-Inclusive Resort for incidental charges.

Guarantee and Cancellation Policies. The standard guarantee and cancellation policies of the All-Inclusive Resort will apply to Award Redemption Stay reservations including, without limitation, all minimum length of stay requirements, credit card guarantee requirements and charges for late cancellation, no-shows, and early check-out.

A Point refund may be issued for a stay that is less than the number of days on the Redemption Award, but the Member must inform the All-Inclusive Resort’s front desk in advance of the early check-out time in order for the Point refund to be issued to the Member’s Account.

If a Member fails to cancel a guaranteed Award Redemption Stay reservation within the permitted cancellation period, the All-Inclusive Resort will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s Account.

Amount of Points Required. The amount of Points required per night to obtain rooms at All-Inclusive Resorts varies by the All-Inclusive Resort, the room types available at the All-Inclusive Resort, length of stay, and may also vary by time of year. Points required per night are updated continuously and may change at any time. If the Member makes a modification to the Award Redemption Stay, the Member is responsible for the changes to the Points required.

Award Redemption Stay Inclusions & Exclusions. An Award Redemption Stay at an All-Inclusive Resort covers the cost of the all-inclusive package which includes, but is not limited to, the standard room (with existing bedding), room tax, service charge, resort fee, and standard food and beverage, for up to two people. Extra-person charges for the third, fourth, or more guests in the room are an additional fee and are not included in the Award Redemption as form of payment. This fee as well as all other property charges are the responsibility of the Loyalty Program Member and are not included in the Award Redemption Stay. Loyalty Program Members must inform any All-Inclusive Resort of the correct number of guests for each reservation at such All-Inclusive Resort, including any extra persons beyond the first and second guest, and the correct ages of any children for each such reservation. The Company reserves the right, at its discretion, to modify the room rate a Member must pay for a reservation to reflect the correct guest count, including children, for such reservation.

Standard rooms vary between All-Inclusive Resorts. With an Award Redemption Stay, bedding, smoking, and other room preferences may be requested, but are not guaranteed.

Elite Night Credit on Award Redemption Stays. An Award Redemption Stay at an All-Inclusive Resort is considered a Qualifying Stay and as such the Member will receive Elite Night Credit toward earning Elite Membership Status or Lifetime Elite Membership Status. A Member who uses an Award Redemption will only receive Elite Night Credit(s) for the guest room in which the Member stays and will not receive Elite Night Credits for additional guest rooms.

Stay for 5, Pay for 4 Offer. All-Inclusive Resorts participate in the Stay for 5, Pay for 4 Offer. For more information, refer to Section 3.3.d of the Program Rules available at https://www.marriott.com/loyalty/terms/default.mi#redeem.

Points Advance. All-Inclusive Resorts participate in Points Advance. For more information, refer to Section 3.3.g of the Program Rules available at https://www.marriott.com/loyalty/terms/default.mi#redeem.

Exit of All-Inclusive Resort. If an All-Inclusive Resort exits the Loyalty Program for any reason after a Member makes an Award Redemption Stay reservation but before the Member’s stay, the Company will use reasonable efforts to have such former All-Inclusive Resort honor the reservation or assist in arranging equivalent accommodations nearby; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Program will be honored.

Award Redemption Stays Outside the United States. An Award Redemption Stay at a destination outside the United States is subject to all required government approvals, restrictions, and applicable non-hotel taxes. Awards do not include U.S. federal inspection fees or any other fees, expenses, surcharges, non-hotel taxes, or costs or expenses that may be imposed by foreign governments for international travel. Members are responsible for these government mandated taxes, fees, etc.

Limited Blackout Dates. All-Inclusive Resorts may have a limited number of standard rooms available for redemption on a limited number of days.

Marriott Gift Cards. Members may redeem their Points for Marriott Gift Cards (“Gift Cards”) which may be used for stays, as well as at participating retail, spa, golf and food and beverage outlets, and meetings expenses at All-Inclusive Resorts that operate under the Eligible Brands described in the Gift Cards terms and conditions on the Gift Cards websiteOpens in a new browser window available at https://gifts.marriott.com/terms.html. For more information, refer to Section 3.6.c of the Program Rules available at https://www.marriott.com/loyalty/terms/default.mi#redeem. Gift Cards are subject to additional terms and conditions available on the Gift Cards websiteOpens in a new browser window available at https://gifts.marriott.com/terms.htmlOpens in a new browser window.">

5. MEMBER BENEFITS

The following benefits are provided to Members with stays at a Qualifying Rate or an Award Redemption Stay at All-Inclusive Resorts. Some benefits are based on availability and may vary by Participating Brand, as set forth below. Further details on each Member benefit are provided in the Loyalty Program Rules at https://www.marriott.com/loyalty/terms/default.mi. Please note other benefits provided by Participating Properties as outlined in the Loyalty Program Rules are not offered at All-Inclusive Resorts.

BENEFITSMARRIOTT BONVOY
MEMBER
0-9 nights/year
MARRIOTT BONVOY
SILVER ELITE
10-24 nights/year
MARRIOTT BONVOY
GOLD ELITE
25-49 nights/year
MARRIOTT BONVOY
PLATINUM ELITE
50-74 nights/year
MARRIOTT BONVOY
TITANIUM ELITE
75-99 nights/year
MARRIOTT BONVOY
AMBASSADOR ELITE
100+ nights/year
and $20K* in annual qualifying spend
*See Terms
Member RatesBenefit is availableBenefit is availableBenefit is availableBenefit is availableBenefit is availableBenefit is available
Ultimate Reservation
Guarantee
Benefit is not availableBenefit is availableBenefit is availableBenefit is availableBenefit is availableBenefit is available
Points BonusBenefit is not available
10% Bonus

25% Bonus

50% Bonus

75% Bonus

75% Bonus
Late Checkout
(*Based on availability)
Benefit is not available
Priority*

2pm*

4pm*

4pm*

4pm*
Elite Welcome Gift
of Points
Benefit is not availableBenefit is not available
500
Points per Stay

1000 Points
per Stay

1000 Points
per Stay

1000 Points
per Stay
Enhanced Room
Upgrades

(*Based on Availability)
Benefit is not availableBenefit is not available*
Including Select
Suites*

Including Select
Suites*

Including Select
Suites*
Guaranteed Room TypeBenefit is not availableBenefit is not availableBenefit is not availableBenefit is availableBenefit is availableBenefit is available
Your24™Benefit is not availableBenefit is not availableBenefit is not availableBenefit is not availableBenefit is not availableBenefit is available
Elite Members Weekly
Cocktail Party
Benefit is not availableBenefit is not availableBenefit is not availableBenefit is availableBenefit is availableBenefit is available
Resort Discount Over
Incidental Expenses
(Does not apply for
room charge or
third-party vendors;
other restrictions
may apply)
Benefit is not availableBenefit is not available
5%

10%

15%

20%
Premium Wine & Alcohol
Discounts
Benefit is not availableBenefit is not available
5%

10%

15%

20%
Complimentary Access
to Exclusive Areas of the
Resort (where available)
Benefit is not availableBenefit is not availableBenefit is not availableBenefit is availableBenefit is availableBenefit is available
One Complimentary
Massage
Benefit is not availableBenefit is not availableBenefit is not availableBenefit is not availableBenefit is not available
25 minutes
MARRIOTT BONVOY
MEMBER
0-9 nights/year
Member Rates
MARRIOTT BONVOY
SILVER ELITE
10-24 nights/year
Member Rates
Ultimate reservation
Guarantee
10% Points Bonus
Priority* Late Checkout
(*Based on availability)
MARRIOTT BONVOY
GOLD ELITE
25-49 nights/year
Member Rates
Ultimate reservation
Guarantee
25% Points Bonus
2 pm* Late Checkout
(*Based on availability)
Elite Welcome Gift of 500
points per stay
Enhanced Room Upgrades*
(*Based on availability)
5% Resort Discount Over
Incidental Expenses (Does
not apply for room charge or
third-party vendors;
other restrictions may apply)
5% Discounts on Premium
Wine & Alcohol
MARRIOTT BONVOY
PLATINUM ELITE
50-74 nights/year
Member Rates
Ultimate reservation
Guarantee
50% Points Bonus
4 pm* Late Checkout
(*Based on availability)
Elite Welcome Gift of 1,000
points per stay
Enhanced Room Upgrades
Including Suites*
(*Based on availability)
Guaranteed Room Type
Elite Members weekly
Cocktail Party
10% Resort Discount Over
Incidental Expenses (Does
not apply for room charge or
third-party vendors;
other restrictions may apply)
10% Discounts on Premium
Wine & Alcohol
Complimentary Access to
Exclusive Areas
of the Resort
(where available)
MARRIOTT BONVOY
TITANIUM ELITE
75-99 nights/year
Member Rates
Ultimate reservation
Guarantee
75% Points Bonus
4 pm* Late Checkout
(*Based on availability)
Elite Welcome Gift of 1,000
points per stay
Enhanced Room Upgrades
Including Suites*
(*Based on availability)
Guaranteed Room Type
Elite Members weekly
Cocktail Party
15% Resort Discount Over
Incidental Expenses (Does
not apply for room charge or
third-party vendors;
other restrictions may apply)
15% Discounts on Premium
Wine & Alcohol
Complimentary Access to
Exclusive Areas
of the Resort
(where available)
MARRIOTT BONVOY
AMBASSADOR ELITE
100 nights/year
and $20K* in annual qualifying spend
*See Terms
Member Rates
Ultimate reservation
Guarantee
75% Points Bonus
4 pm* Late Checkout
(*Based on availability)
Elite Welcome Gift of 1,000
points per stay
Enhanced Room Upgrades
Including Suites*
(*Based on availability)
Guaranteed Room Type
Your24™
Elite Members weekly
Cocktail Party
20% Resort Discount Over
Incidental Expenses (Does
not apply for room charge or
third-party vendors;
other restrictions may apply)
20% Discounts on Premium
Wine & Alcohol
Complimentary Access to
Exclusive Areas
of the Resort
(where available)
One Complimentary
25-minute massage

6. ADDITIONAL TERMS

Adjustments. After twenty-one (21) days from completion of a stay at an All-Inclusive Resort, Members may request credits for Points, Miles, or Qualifying Nights for Elite Status that are not reflected in a Member’s Account through the Member Account Activity page on the Loyalty Program website under "Report a Missing Stay", or by contacting Member Support.

  • A Member may request credits for Points/Miles or Qualifying Nights for Elite Status earned in connection with a Qualifying Event that are not reflected in a Member's account by contacting the All-Inclusive Resort where the Qualifying Event was held. Such a request must be received within one (1) year of the applicable Qualifying Stay, Qualifying Event, or other Qualifying Charge transaction to receive any credit.

Correction of Benefit. At any time and in the Company’s sole discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these Program Rules), the Company may correct (i) the amount of Points or the number of Qualifying Nights credited to a Member’s Account, and (ii) any other benefit that has been credited to a Member’s Account, including, without limitation, any Elite Membership Status or Lifetime Elite Membership Status.

Exit of Participating Property. Points will not be given, or Awards honored, at any subsidiary or affiliate of the Company other than at Participating Properties, including All-Inclusive Resorts, unless otherwise advertised. If an All-Inclusive Resort ceases to be a Participating Property, all stays subsequent to such date will not be eligible to earn Points regardless of when the reservation was made.

All other Loyalty Program Rules apply. https://www.marriott.com/loyalty/terms/default.mi.

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