Personal Data Received From the EEA, the U.K., and Switzerland
Marriott U.S. may receive Personal Data from entities in the EEA, the U.K., and Switzerland such as:
General Identifying Information
Including full name, postal address, e-mail address, telephone number, social media account ID, profile photo and other data made publicly available, or data made available by linking your social media and loyalty accounts, or other similar identifiers.
Demographic Information and Important Dates
Including gender, language preferences, nationality, birthdays, anniversaries, or special occasions.
Government-Issued Identification
Including passport, visa, or other government-issued identification (and the Personal Data contained therein).
Financial Information
Including credit, debit, or other payment data.
Loyalty Program Information
Including membership or loyalty program data, co-branded payment cards information, and travel partner program affiliations.
Travel Information
Including prior guest stays or interactions (including interactions via our chat functionalities), goods and services purchased, special service and amenity requests, travel itinerary, tour group information, activity data, or employer details (for business-related bookings).
Claims Information
Including insurance information, emergency contacts, complaints, or employment details (for worker’s compensation claims).
In more limited circumstances, we may also collect:
- Data about family members and companions (including names, and ages of children);
- Biometric data; and
- Images, videos, and audio data via: (a) recordings of your voice (such as when we record customer service calls for quality assurance); (b) security cameras located in public areas, such as hallways and lobbies, in our properties; and (c) body-worn cameras carried by our loss prevention officers and other security personnel.
We may also collect information about your “Preferences” that you provide to us or that we learn about you during your stay, in order to make your current and future stays and experience with us more enjoyable. These include your “Interests and Passions”, such as whether you are a golf or spa enthusiast and what type of other activities you prefer to take part in when staying with us; your “Food and Beverage” Preferences, which may include your health restrictions or personal needs so that we can provide for your wellbeing; and your “Room and Stay” Preferences, which include room options, amenities and any likes and dislikes so that we can improve the Services. Other Preferences may also include details about who you usually travel with, their relationship to you, special dates such as anniversaries and birthdays, and your marital status.
