Last Updated and Effective From: September 1, 2023
The Marriott Group values you as our customer and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose your Personal and Other Data (collectively, “Data”).
At Marriott, we respect your privacy and want to provide you with the options, information, and choices below to express your preferences: what and how much you share with us and when and how you hear from us.
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We want to learn what is relevant to you and ensure you have a personalized experience. As described in more detail in our Mainland China Privacy Statement, we use digital tools like cookies and tags on our webpages. Cookies also help us provide, protect, and improve our services. To adjust your preferences, please visit our Tracking Preferences page.
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We want to engage with you in a way that is valuable to you, including how often you want to hear from us. To set your preferences, please sign in to your loyalty account profile and select Communication Preferences. To unsubscribe, use the link at the bottom of any of our communications to you. NOTE: Even if you choose to opt out of communications, we will continue to send you transactional messages, such as information about your reservations or stays, including confirmation, pre-arrival emails, or account security updates.
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If you would like to exercise your right to access, obtain a copy of, port, correct, complete, delete, restrict, or obtain information or explanations relating to the processing of your Personal Data that you have previously provided to us (to the extent these rights are provided to you by law), please visit our Individual Rights Portal and complete this form. If you have any questions about the form or our process, feel free to contact us at privacy@marriott.com. If you would like to de-register your account, you can do so by contacting us as indicated in the “Contact Us” Section below.
For your protection, we only fulfill requests for the Personal Data associated with the email address and/or loyalty account number that you identify in your request, and we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.
Marriott acknowledges and respects our customers’ privacy and we will respond to your request as soon as reasonably practicable and in any event, within fifteen (15) working days.
If you have given us consent in relation to particular action or activities, you can withdraw your consent at any time by contacting us as indicated in the “Contact Us” Section below.
This Mainland China Privacy Statement describes the privacy practices of the Marriott Group for Data that we collect:
Collectively, we refer to our Websites, our Apps and our Social Media Pages, as our “Online Services” and, together with the Property Visits and Offline Interactions, our “Services.”
At touchpoints throughout your customer journey, we collect Personal Data in accordance with law, and to serve you better. Personal Data is information that may identify you as an individual or relate to you as an identified individual. We may collect and process the following types of Personal Data about you:
In more limited circumstances, we may also collect:
We may also collect information about your Preferences that we use to make your current and future stays and experience with us more enjoyable, including information about your interests and other relevant information that we learn about you during your stay. This may also include any likes and dislikes about our services that you tell us about so that we can improve our services, and specific dietary, health restrictions or personal needs to ensure your wellbeing. We may also collect your “Personal Preferences,” that may include details of your special anniversaries (such as your birthday or wedding anniversary), what type of activities you prefer to take part in when staying with us, and your hobbies. Personal Preferences may also include details about who you usually travel with, their relationship to you and your marital status.
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Mainland China Privacy Statement.
This Mainland China Privacy Statement describes the privacy practices of the Marriott Group for Personal Data and Other Data that we collect through the following:
CATEGORY | FUNCTIONS IN THIS CATEGORY | NECESSARY DATA FOR THE FUNCTIONS IN THIS CATEGORY | ADDITIONAL DATA FOR THE FUNCTIONS IN THIS CATEGORY |
Core Functions: These Core Functions are integral to our provision of the products and services that you may request. If you do not consent to our processing of the Data necessary for core functions, we may not be able to provide you with the requested products and services. | |||
Booking & Customer Registration | Functions in this category include: facilitating searches, reservations and bookings of hotel accommodations and related services; engaging in pre arrival communications (logistics, changes, preferences, etc.); ensuring access to Online Services such as Mobile Check-In, Mobile Key, Mobile Chat, Mobile Requests, Mobile Dining, and Shuttle Tracker (to the extent available); and processing payments and security deposits; etc. | Name; Email address; Address; Payment information; Travel itinerary, tour group, or activity information; and Cookies and Other Data. We may require such data to provide you with Booking & Customer Registration services, including facilitating and completing your searches for hotel accommodations at your travel destinations, reservations and bookings of your selected hotel accommodations, and to process payments in respect of such reservations and bookings, etc. If you do not consent to the processing of such data, we may not be able to provide you with Booking & Customer Registration services. |
Gender; Telephone number; Language preference; Date and place of birth; Nationality, passport, visa or other government-issued identification information; Important dates; Membership or loyalty program information; Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; Information about family members and companions; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced features and experiences relating to your reservations and bookings. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive our Booking & Customer Registration services. |
On-Site Reception & Stay Services | Functions in this category include: facilitating check-in and check-out; processing payments; providing consistent and personalized service and advice about the on-site services (based on past usage or expressed preferences); providing concierge, luggage storage and parking services; making arrangements with third‑party providers on behalf of customers (including coordinating tours and other sightseeing excursions; arranging taxi, shuttle and chauffeur services; and facilitating reservations and bookings at restaurants and events, etc.); ensuring access to Online Services such as Mobile Check-In, Mobile Key, Mobile Chat, Mobile Requests, Mobile Dining, and Shuttle Tracker (to the extent available); administering and facilitating access to Wi-Fi, TV and other connectivity services (including access to business center amenities, such as fax and photocopying services) and entertainment systems (such as PlayStations and music players); facilitating in-room dining (including taking into account any dietary, health restrictions or other personal needs expressed by the customer); housekeeping services (including preferences for special pillows, duvets and other amenities expressed by the customer) and dry-cleaning services; handling customer requests, inquiries and complaints; and determining eligibility for age‑restricted goods and services (such as alcohol or in-room adult entertainment); etc. | Name; Email address; Address; Telephone number; Payment information; Travel itinerary, tour group, or activity information; Date and place of birth; Nationality, passport, visa or other government–issued identification information (if required); Biometric information; Information about family members and companions; and Cookies and Other Data.
We may require such data to provide you with On-Site Reception & Stay Services such as check-in, check-out, and services, offerings, or facilities requested by you during your stay. If you do not consent to the processing of such data, we may not be able to provide you with On-Site Reception & Stay Services. |
Gender; Language preference; Important dates; Membership or loyalty program information; Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced features and experiences relating to your stay and your use of our services, offerings, and facilities during your stay. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive On-Site Reception & Stay Services. |
Conferences & Events | Functions in this category include: communicating with customers about conferences and other event planning (“Events”); facilitating reservation and bookings of Events; engaging in pre‑Event communications (logistics, accommodations, changes, etc.); preparing for and coordinating Events in accordance with customer instructions, expectations and preferences; facilitating catering; communicating about billing and recovering amounts owed; processing payments and security deposits; performing credit checks; handling customer requests, inquiries and complaints; and communicating with participants during Events; etc. | Name; Email address; Address; Telephone number; Payment information; Travel itinerary, tour group, or activity information; Nationality, passport, visa or other government–issued identification information (if required); Information about family members and companions; and Cookies and Other Data.
We may require such data to provide you with services and functions relating to Conferences & Events. If you do not consent to the processing of such data, we may not be able to provide you with services and functions relating to Conferences & Events. |
Gender; Language preference; Date and place of birth; Important dates; Membership or loyalty program information; Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced services and experiences relating to Conferences & Events. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive services and functions relating to Conferences & Events. |
Marriott Operations & General Business | Functions in this category include: administering customer-care services to facilitate and address inquiries, comments and complaints about any of our services (including in person, through phone lines, email, or on social media, etc.); handling security and fraud prevention; administering online services (including troubleshooting, data analysis, testing, system maintenance, support, reporting and the hosting of data); monitoring and analyzing usage of services and using data analytics to improve services, programs, overall customer experience, gathering feedback, carrying out pilot programs for potential new services and both developing new and improving existing services; and facilitating mergers, acquisitions and other reorganizations and restructurings of our business (including prospective transactions); etc. | Name; Gender; Address; Telephone number; Email address; Payment information; Date and place of birth; Nationality, passport, visa or other government-issued identification information; Employment information; Travel itinerary, tour group, or activity information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Information about family members and companions; and Cookies and Other Data.
We may require such data to conduct Marriott’s operations and general business activities so that we can continue providing you with our Services. If you do not consent to the processing of such data, we may not be able to respond to your inquiries and requests, or provide you with products or services. |
Language preference; Important dates: birthdays, anniversaries and special occasions; Membership or loyalty program information; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to conduct Marriott’s operations and general business activities if you have requested additional or enhanced features and experiences. If you do not consent to the processing of such data, we may not be able to provide you with such additional or enhanced features and experiences, but you may still be able to receive other products or services. |
Emergency & Incident Response | Functions in this category include: ensuring the security of on-site services; responding to, handling and documenting on-site accidents and medical and other emergencies (including facilitating in‑house doctor services); actively monitoring properties to ensure adequate incident prevention, response and documentation (including CCTV); requesting assistance from emergency services; and sending notifications and alerts in the event of incidents or emergencies (including via SMS, email, call, audio-visual device prompts, etc.); etc. | Name; Gender; Address; Telephone number; Email address; Payment information; Language preference; Date and place of birth; Nationality, passport, visa or other government-issued identification information; Travel itinerary, tour group, or activity information; Information about family members and companions; Images and video and audio data via: (a) security cameras located in public areas in our properties and (b) body-worn cameras carried by our loss prevention officers and other security personnel.
We may require such data for Emergency & Incident Response purposes. If you do not consent to the processing of such data, we may not be able to respond to emergencies and therefore be unable to provide you with products or services. |
Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; Preferences and Personal Preferences; and Cookies and Other Data.
We may use such data, if available to us, for Emergency & Incident Response purposes where necessary or appropriate, and in accordance with law. |
Legal & Compliance | Functions in this category include: complying with applicable laws; complying with legal processes; responding to requests from public and government authorities; meeting national security or law enforcement requirements; enforcing our terms and conditions; protecting our operations; protecting the rights, privacy, safety, or property of the Marriott Group, customers, visitors and other relevant individuals; and allowing us to pursue available legal remedies and limiting the damages that Marriott may sustain; etc. | Name; Gender; Address; Telephone number; Email address; Payment information; Date and place of birth; Nationality, passport, visa or other government-issued identification information; Employment information; Travel itinerary, tour group, or activity information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Information about family members and companions; Images and video and audio data via: (a) security cameras located in public areas in our properties and (b) body-worn cameras carried by our loss prevention officers and other security personnel; and Cookies and Other Data.
We may require such data for Legal & Compliance purposes and may use such data as necessary or appropriate and in accordance with law. |
Language preference; Important dates: birthdays, anniversaries and special occasions; Membership or loyalty program information; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; Biometric information; and Preferences and Personal Preferences.
We may use such data, if available to us, for Legal & Compliance purposes where necessary or appropriate, and in accordance with law. |
Spa, Beauty, Golf, & Fitness Services | Functions in this category include: facilitating reservations and bookings; determining eligibility for services; honoring disability or other health-related restrictions and providing appropriate and safe activities, services and treatments; providing consistent and personalized service based on past usage and preferences expressed by the individual; processing payments; arranging requested professionals for specific treatments and services; and handling customer requests, inquiries and complaints; etc. | Name; Gender; Email address; Address; Telephone number; Payment information; Travel itinerary, tour group, or activity information; Date and place of birth; Nationality, passport, visa or other government–issued identification information (if required); and Cookies and Other Data.
We may require such data to provide you with Spa, Beauty, Golf, & Fitness Services requested by you at your travel destination or during your stay with us. If you do not consent to the processing of such data, we may not be able to provide you with Spa, Beauty, Golf, & Fitness Services. |
Language preference; Important dates; Membership or loyalty program information; Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced features and experiences relating to Spa, Beauty, Golf, & Fitness. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive Spa, Beauty, Golf, & Fitness Services. |
Food & Beverage Services | Functions in this category include: facilitating reservations; honoring dietary preferences; providing consistent and personalized service based on past usage and preferences expressed by the individual; processing payments; arranging reservations; and handling customer requests, inquiries and complaints; etc. | Name; Email address; Address; Telephone number; Payment information; Travel itinerary, tour group, or activity information; Date and place of birth; Cookies and Other Data; and Preferences and Personal Preferences.
We may require such data to provide you with Food & Beverage Services requested by you at your travel destination or during your stay with us. If you do not consent to the processing of such data, we may not be able to provide you with Food & Beverage Services. |
Gender; Language preference; Nationality, passport, visa or other government–issued identification information (if required); Important dates; Membership or loyalty program information; Employment information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts.
We may require such data to provide you with additional or enhanced features and experiences relating to Food & Beverage. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive Food & Beverage Services. |
Child-Related Services (for Parents & Legal Guardians) | Functions in this category include: facilitating babysitting/hotel nanny, kids club and junior golf program services; facilitating reservations and bookings; preparing for and coordinating hotel accommodations and services in accordance with customer preferences, instructions and expectations; payment and billing services; dining services (for example, special menus for children or special discounts for breakfast for children under a certain age); etc. | Name; Gender; Email address; Address; Telephone number; Payment information; Travel itinerary, tour group, or activity information; Information about family members and companions; and Cookies and Other Data.
We may require such data to provide you with Child-Related Services requested by you. If you do not consent to the processing of such data, we may not be able to provide you with Child-Related Services. |
Language preference; Nationality, passport, visa or other government–issued identification information (if required); Important dates; Membership or loyalty program information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced features and experiences relating to Child-Related Services. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still receive Child-Related Services. |
Loyalty Programs, Accounts, & Relationship Management | Functions in this category include: registering users in loyalty and other client account programs and payment‑card programs; determining eligibility for various programs and related services; administering loyalty programs; providing consistent and personalized service based on past usage and the preferences expressed by members; ensuring access to Online Services such as Mobile Check-In, Mobile Key, Mobile Chat, Mobile Requests, Mobile Dining, and Shuttle Tracker (to the extent available); processing payments; notifying members about changes to programs, terms and conditions; and handling members’ requests, inquiries and complaints; etc. | Name; Email address; Address; Telephone number; Payment information; Membership or loyalty program information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Travel itinerary, tour group, or activity information; Date and place of birth; Nationality, passport, visa or other government–issued identification information (if required); Information about family members and companions; and Cookies and Other Data.
We may require such data to provide you with Loyalty Programs, Accounts, & Relationship Management services requested by you. If you do not consent to the processing of such data, we may not be able to provide you with Loyalty Programs, Accounts, & Relationship Management services. |
Gender; Language preference; Important dates; Employment information; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; and Preferences and Personal Preferences.
We may require such data to provide you with additional or enhanced features and experiences relating to Loyalty Programs, Accounts, & Relationship Management. If you do not consent to the processing of such data, we may not be able to provide you with additional or enhanced features and experiences, but you may still participate in and receive Loyalty Programs, Accounts, & Relationship Management. |
Ancillary Functions: These Ancillary Functions are intended for promoting, and providing you with additional information or offers relating to, products and services provided by us and third parties. If you do not consent to our processing of the Data necessary for ancillary functions, you may not be able to enjoy such promotions, information, or offers, but you will still be able to receive products and services from us. | |||
Marketing, Promotions, Contests & Third Party Products | Functions in this category include: communicating about products and services that may be of interest to customers via email, text messages, calls, push notices, app alerts, social media, direct mail, and other channels; providing personalized advertisements for products and services on selected websites, which may also include segmentation and profiling; facilitating participation in sweepstakes, contests and other promotions (such as best vacation photo contests on social media); and handling customer requests, inquiries and complaints; etc. | Name; Email address; Address; and Telephone number.
We may require such data to provide you with Marketing, Promotions, Contests & Third-Party Products. If you do not consent to the processing of such data, we may not be able to provide you with Marketing, Promotions, Contests & Third-Party Products. |
Gender; Payment information; Language preference; Date and place of birth; Nationality, passport, visa or other government-issued identification information; Important dates; Membership or loyalty program information; Employment information; Travel itinerary, tour group, or activity information; Accommodation information; Transaction and consumption records; Special service and amenity requests; Social media account ID and other information publicly available, or information made available by linking your social media and loyalty accounts; Preferences and Personal Preferences; and Cookies and Other Data.
We may require such data to provide you with certain categories of Marketing, Promotions, Contests & Third-Party Products (e.g., promotions applicable to holders of specific credit cards). If you do not consent to the processing of such data, you may not be able to participate in or receive such Marketing, Promotions, Contests & Third-Party Products. |
Our goal is to serve you better and meet your expectations and preferred level of hospitality at each stage, from the moment that you book with us through to when you check out. To this end, we may process your Preferences and Personal Preferences for the purposes described below. If you choose not to provide us with your Preferences and Personal Preferences, we may not be able to provide you with additional or enhanced services and experiences. However, you may still be able to use the core and ancillary functions described above. See below to learn more.
PREFERENCES AND PERSONAL PREFERENCES | PURPOSES | OUTCOME IF SUCH DATA IS NOT PROVIDED |
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Anniversaries | When you stay with us, we want to help you celebrate any special occasion, such as an anniversary or a birthday. For example, we may make a note of these dates to allow us to provide you with a birthday or anniversary gift. | You may not be able to receive additional or enhanced services and experiences relating to your anniversaries. |
Activity type and hobbies (including trips to beach, babysitting, fitness, travel and transportation details, kids club theater, restaurant etc.) | We want to ensure that we provide you with services that enhance your Marriott experience. To do this, we may retain your preferences about the types of activities that you like to take part in, so that we can ensure we are able to offer you similar experiences when you stay with us in the future. | You may not be able to receive additional or enhanced services and experiences relating to your preferred activities and hobbies. |
Relationships (husband, wife, son, daughter, etc.) | We understand that your Preferences may change depending on who you are traveling with (such as your preferred room type). We may keep a record of your relationships to assist us with making your Marriott stay as comfortable as possible. For example, if we know you are traveling with small children, we can proactively plan for additional accommodations such as a crib or roll-away bed. | You may not be able to receive additional or enhanced services and experiences customized for you and your travel companions. |
Preferences for properties, clubs and facilities | When you are staying with us, we want to make sure that we can provide you with services to enhance your Marriott experience. To do this, we may retain your preferences for our properties, clubs and facilities, based on your past stay preferences, of our kids’ clubs, nanny services, spa and beauty services, golf, restaurant and fitness facilities. | You may not be able to receive additional or enhanced services and experiences relating to your preferred facilities. |
Dietary preferences | When you stay with us, we want to ensure that you are safe, that we are looking after your wellbeing and to provide you with services to enhance your Marriott experience. For example, we may make a note of your dining or beverage preferences so that we are prepared if you request room service or dine at one of our cafes or restaurants. | You may not be able to receive additional or enhanced services and experiences relating to your dining preferences, or food and beverage options catered to meet your dietary requirements. |
Our Apps and Online Services may require the following device permissions, which may involve the collection and use of your Personal Data and Other Data.
DEVICE PERMISSIONS REQUESTED AND FUNCTIONS SUPPORTED | PERSONAL DATA CONCERNED | HOW TO MANAGE OR DISABLE SUCH PERMISSIONS | OUTCOME IF SUCH PERMISSIONS ARE NOT PROVIDED |
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Location: To search for hotels in your vicinity. | Location information. | Go to your device’s settings to manage these permissions. | You may not be able to search for hotels in your vicinity. However, you may still be able to manually search for hotels in locations specified by you. |
Camera: To provide you with a convenient method of capturing and entering your payment card information. | Images and/or videos taken with your device, which may include payment card information captured using your device’s camera. | Go to your device’s settings to manage these permissions. | You may not be able to conveniently capture and enter your payment card information using the camera function. However, you may still be able to enter your payment card information manually. |
Bluetooth: To support the Mobile Key feature, which allows you to unlock your hotel room using your mobile device. | Device ID, so that a connection can be made between your mobile device and your room door, if you choose to use the Mobile Key feature. | Go to your device’s settings to manage these permissions. | You may not be able to use the Mobile Key feature. |
Notifications: To provide you with notifications from the App. | Device ID, to record your preference for your device to receive push notifications. | Go to your device’s settings to manage these permissions. | You may not be able to receive notifications from the App. |
Calendar: To add and modify calendar entries on your device, for the purpose of adding hotel reservation details to your device calendar. | This permission does not result in the collection of any additional Personal Data. | Go to your device’s settings to manage these permissions. | You will not be able to use the “add to calendar” function to add hotel reservations to your device’s calendar. |
Advertising Analytics & Tracking: To analyze your engagement with advertisements, for the purpose of providing you with more relevant and customized advertising. | Device identifiers assigned to your mobile device. | Go to your device’s settings to manage these permissions. | You may not be able to receive customized advertisements that are relevant to you. |
Permissions Required By Third Parties: Third parties such as banks and credit card providers may require permissions to use your device’s photo gallery, contact list, microphone functions, and to read and write your external memory card (appliable when you use Android 6.0-11.0 operating system) if you choose to access their websites or applications through links in our App. Such permissions are required by third parties and not our App. | These permissions do not result in the collection of any additional Personal Data by our App. | Go to your device’s settings to manage these permissions. | You may not be able to access third party websites or applications through links in our App. |
Fingerprint Recognition: To interface with your device’s fingerprint recognition function, for the purpose of providing you with convenient access to your loyalty account. | This permission does not result in the collection of your fingerprint data by the App. The App only authenticates your identity by interfacing with your device’s fingerprint recognition function. | Through the switch on the login page in your App. | You will not be able to use the fingerprint recognition function to access your loyalty account. However, you can still log in through other means. |
Facial Recognition: To interface with your device’s facial recognition function, for the purpose of providing you with convenient access to your loyalty account. | This permission does not result in the collection of your facial recognition data by the App. The App only authenticates your identity by interfacing with your device’s facial recognition function. | Through the switch on the login page in your App. | You will not be able to use the facial recognition function to access your loyalty account. However, you can still log in through other means. |
At Marriott, we believe that you should have choices with respect to your Data. We provide you with the options, information and choices below to express your preferences: what and how much you share with us and when and how you hear from us.
Communications and Preferences
Cookies and Other Data
For information on your choices related to Cookies and Other Data, please see the Section on Manage Cookie Preferences, above.
How You Can Exercise Your Personal Data Rights
If you would like to exercise your right to access, obtain a copy of, port, correct, complete, delete, restrict, or obtain information or explanations relating to the processing of your Personal Data that you have previously provided to us (to the extent these rights are provided to you by law), please visit our Individual Rights Portal and complete this form. If you have any questions about the form or our process, feel free to contact us at privacy@marriott.com. If you would like to de-register your account, you can do so by contacting us as indicated in the “Contact Us Section below.
For your protection, we only fulfill requests for the Personal Data associated with the email address and/or loyalty account number that you identify in your request, and we may need to verify your identity before fulfilling certain requests. When permitted by law, we may charge an appropriate fee to cover the costs of responding to your request.
Marriott acknowledges and respects our customers’ privacy and we will respond to your request as soon as reasonably practicable and in any event, within fifteen (15) working days.
If you have given us consent in relation to particular action or activities, you can withdraw your consent at any time by contacting us as indicated in the “Contact Us” Section below.
Non-Marriott Group Entities
This Mainland China Privacy Statement does not address, and we are not responsible for the privacy, data, or other practices of any entities outside of the Marriott Group, including Franchisees, Owners, Homes and Villas Property Management Companies, Authorized Licensees, or any third party operating any site or service to which the Services link, payment service, loyalty program, or website that is the landing page of the high-speed Internet providers at our properties. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We generally have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data.
In addition, we are not responsible for the data collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Data you disclose to other organizations through our Apps or our social media pages.
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data, to prevent and/or detect and respond to unauthorized access, public disclosure, use, modification, damage or loss of data. During data collection, transmission, storage, processing, exchange and destruction, we take appropriate encryption, backup, access control and other measures to protect data security, so that relevant data is available, complete and auditable. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.
Retention
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Mainland China Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
Sensitive Personal Data
We only collect Sensitive Personal Data which may be necessary to perform reasonably expected services or as required by law. We ask that you not send and/or disclose to us on or through the Services any Sensitive Personal Data (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, information on other judicial or administrative proceedings, or other information that may lead to discrimination or serious harm to personal and property safety in the event of leakage or unauthorized use). Please note our disclosures relating to the processing of Sensitive Personal Data, which have been underlined and marked with bold font in this Mainland China Privacy Statement.
Use of Services by Minors
The Services are not intended for children, and we do not knowingly solicit or collect personal data from children under the age of fourteen (14) without parental consent. We request that they not provide Personal Data through the Services.
Cross-border Data Transfers
The Marriott Group is a global organization and provides a global service. Transferring data internationally is essential to the Services so that you receive the same high-quality service wherever you are in the world. As a result, we will, subject to law, transfer Personal Data and Other Data collected in connection with the Services, to entities in countries or regions outside the People’s Republic of China. This includes transfers to entities in the Marriott Group for the purposes described in this Mainland China Privacy Statement. By making a reservation, visiting or staying at a Marriott branded property or using any Marriott Group branded service, you understand that we transfer your Personal Data globally.
In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries or regions may be entitled to access your Personal Data. We will handle such access requests in compliance with applicable laws.
Updates to This Mainland China Privacy Statement
The “Last Updated and Effective” legend at the top of this page indicates when this Mainland China Privacy Statement was last revised and became effective. If you would like to review the version of the Mainland China Privacy Statement that was effective immediately prior to this revision, please contact us at privacy@marriott.com.
If you have any questions about this Mainland China Privacy Statement, please contact us at privacy@marriott.com.
If you live in the People’s Republic of China, the data handler responsible for your Personal Data is Shanghai Gingerroot Hotel Management Co., Ltd. with an address of:
Unit 2902 Office Tower, Raffles City
268 Xizang Middle Road
Huangpu District, Shanghai
China
Additional Information
DATA HANDLER
The Marriott Group acts as an independent data handler in relation to our owners and franchisees, who have a limited right to use the Data we collect as described below:
Owners: As the hotel you are booked to stay in may not be owned by the Marriott Group, we disclose Data to owners of Marriott Group branded properties for the purposes described in this Mainland China Privacy Statement. Owners have a limited right to use certain Personal Data for their own purposes and therefore qualify as independent data handlers in order to comply with their own legal obligations, including maintaining books & records and other compliance obligations.
Franchisees: In addition, some Marriott-branded hotels are owned and operated under a franchise agreement with the Marriott Group. As such, we disclose Data to franchisees of Marriott Group branded properties for the purposes described in this Mainland China Privacy Statement. Franchisees have a limited right to use certain Personal Data for their own purposes and therefore qualify as independent data handlers for the purposes of managing and coordinating your stay at hotels, and for complying with their own legal obligations, including maintaining books & records and other compliance obligations.
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