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Welcome to Spa by JW. Located on the second floor of the JW Marriott, our mission is to provide you with the pinnacle of luxury spa treatments and services in Charlotte. Our mantra: relax, recharge, rejuvenate, repeat, rests on the cornerstone of how our providers administer care.

Transform your state of mind from anxious and stressed to relaxed and rejuvenated with a treatment at Spa by JW. From soothing massages and body treatments to invigorating facials, our day spa will help you increase your ultimate well-being. Blending ancient healing techniques with modern advances and premier products, our luxury spa in Uptown Charlotte offers an assortment of pampering options.

Create an at-home spa experience with our lines of premium products utilized throughout your spa treatment, or select a gift for that special someone at our spa retail space. You will discover a collection of personalized skincare products with organic essential oils, cosmeceuticals, and plant extracts to sustain a blissful sense of well-being between visits.

Our knowledgeable associates are eager to recommend the perfect products and services to suit your specific needs. We invite you to begin your wellness journey with us today.


An appointment is required for all spa services.

Connect with a spa curator by calling 704-499-6651 or emailing spajwcharlotte@whitelodging.com

Spa Hours & Location

Monday: CLOSED
Tuesday - Friday: 11am - 6pm
Saturday: 9am - 6pm
Sunday: 9am - 4pm

JW Marriott Charlotte
600 S College Street
Charlotte NC 28202
*Located on the 2nd floor*

Gift Cards & Certificates

Inquire with one of our spa curators at the front desk to purchase.
E-Gift Cards are now available for purchase online.


Service Highlights

Explore our treatments designed to soothe body, mind and soul. Located in Uptown Charlotte this urban retreat, Spa by JW, can help rejuvenate every guest, whether you're at our resort for business, pleasure or as a local native explorer looking for a little rest and relaxation.

Discover an array of body treatments, special packages and enhancements.


Gratitude Club at Spa by JW

Committing to your wellness routine just became more accessible. Experience the benefits of regular massage, facial, or nail services with our recently enhanced Spa by JW loyalty program. Every dollar spent is a point earned toward complementary treatment rituals. Inquire with your service provider on your next visit.


Spa Code of Conduct

Your Rights and Responsibilities as a Spa Guest: Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body, spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.
As a Spa Guest, It is your responsibility to:

  • Communicate your preferences, expectations and concerns
  • Communicate complete and accurate health information and reasons for your visit
  • Treat staff and other guests with courtesy and respect
  • Use products, equipment, and therapies as directed.
  • Engage in efforts to preserve the environment
  • Adhere to the spa's published policies and procedures

As a Spa Guest, You have the right to:

  • A clean, safe and comfortable environment
  • Stop a treatment at any time, for any reason
  • Be treated with consideration, dignity and respect
  • Confidential treatment of your disclosed health information
  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa's policies and procedures
  • Ask questions about your spa experience
  • Information regarding staff training, licensing and certification


Spa Policies

RESERVATIONS: Arranging spa services in advance is highly recommended. Reservations may be completed through a spa curator or online. Requests for male or female providers are fulfilled upon availability. Walk-ins are welcome with priority to the order of guest arrival. Connect with a spa curator by calling 704.499.6651 or emailing spajwcharlotte@whitelodging.com.

Spa by JW welcomes guests 18 years and over.

ARRIVAL: Guests are encouraged to arrive 30 minutes prior to reservation time to unwind and enjoy the Zen Lounge. For the comfort and convenience of all guests, we provide a locker, robe, and slippers along with grooming amenities.

TIMING: Late arrival may interfere with the length of service time. All appointments are completed as scheduled as a courtesy to the next guest.

PAYMENT: Spa by JW is a cashless experience, accepting all major credit cards for payment. Overnight guests of the hotel may charge spa services to the house account. A 20% gratuity will be added to your final payment for all spa services for the convenience of spa providers. All reservations require a credit card guarantee providing a seamless experience. Gift cards are available for purchase and redeemable for services and retail products.

CHANGES: To adjust, cancel, or reschedule call 24 hours prior to the time of reservation (48 hours on weekends and holidays). Delayed adjustments to reservations or cancellations will incur a charge for the entire amount of the reservation including gratuity. Pricing and hours of operation are subject to change.

DISCOUNTS: All promotions and offers are valid on specified days and cannot be combined with other discounts. Residents of Charlotte receive 20% off spa services Tuesday – Thursday with proper identification.

ATMOSPHERE: Facilitating a relaxing and soothing experience for all guests is a top priority. Please respect the right to privacy and a quiet environment for everyone. Silence all cell phones prior to entering spa facilities. Providers reserve the right to refuse or discontinue service to guests demonstrating behavior that is deemed inappropriate or disruptive.

RECOMMENDATIONS: Drink plenty of water to maintain optimal hydration. Allow one hour between your last meal and your treatment. Limit consumption of coffee or alcohol prior to your visit. Shaving within 24 hours of exfoliation service may cause skin irritation, redness, or sensitivity.

Avoid services involving heat or deep pressure if you are pregnant, have high blood pressure, a heart condition, or are recovering from a recent surgery. Please consult with your doctor prior to arrival.