Welcome to Grosvenor House, a Luxury Collection Hotel, Dubai

The Luxury Collection Concierge:

Available 24 hours a day, our Luxury Collection Concierge is a bilingual, certified destination expert proudly wearing the "Les Clefs d’Or," the gilt insignia of the celebrated international concierge society, and eager to reveal the secret treasures of Dubai.

In addition to recommending a visit to Dubai’s celebrated beaches, matchless malls, and architectural spectacles, our concierge is pleased to assist with restaurant and golf reservations, local area information, shipping services, transportation arrangements, and more.

Luggage Liaison:

Shipping luggage in advance to a destination is the ultimate luxury travel experience. The Luxury Collection’s exclusive partnership with Luggage Forward™ is the corner stone of Luggage Liaison, one of the newest signature programs. Luggage Liaison, a suite of travel services, also includes luggage storage and unpacking/packing services upon request.

Guests deserve the finest travel experience and Luggage Liaison provides this by eliminating the need to carry luggage to and from the airport, wait in long check-in lines or at baggage claim, or worry about lost luggage. With Luggage Liaison, Luxury Collection guests will be able to travel confidence that their luggage will be waiting for them upon arrival at Grosvenor House. As the exclusive hotel partner of Luggage Forward, The Luxury Collection offers exceptional pricing available only to its guests for door-to-door luggage delivery. Discover the ultimate in luxury travel while collecting Dubai’s experiences.

To enjoy this rare pleasure, contact The Luxury Collection Concierge.

Exceptional Deliveries:

For a truly unique experience, send a meaningful amenity gift to a guest or to yourself during or in advance of an upcoming stay. From a fresh bouquet of flowers to a personalized cake for a special celebration, deliver a memorable amenity to be enjoyed within the comforts of our rooms and suites.

You may conveniently pay by credit card or, as a guest in the hotel, charge this item to your room.

Level 5 is a privileged business and leisure lounge, located on the fifth floor of Grosvenor House Tower Two, and is replete with the very best amenities for business and leisure travellers staying in the Premier Rooms and Suites in Tower Two and Marriott Bonvoy Platinum members staying in Tower One.

Offering a distinctive blend of business, leisure and family lounge amenities, Level 5 is the largest facility of its kind in the UAE and is set to firmly cement Grosvenor House Dubai as the number one business and leisure property in the Emirates. Designed with sophistication in mind, Level 5 oozes refined elegance and is furnished in understated browns and creams which complement the rich dark-wooden floors throughout. Level 5 offers breath-taking views of the Dubai Marina.

Exclusive to guests staying in the Premier Rooms and Suites of Tower Two and Marriott Bonvoy Platinum members of Tower One, Level 5 serves a fine selection of delicious fare throughout the day; from breakfast between 6 a.m and 11 a.m, to light bites and afternoon tea from 2 to 4 p.m. Pre-dinner drinks can also be enjoyed between 6 and 8 p.m. A bespoke Level 5 all-day a la carte food and beverage menu is also available upon request (at an extra cost), for those wishing to dine at their own leisure, from morning to night.

For breakfast, guests can choose from a variety of breakfast items fresh from the buffet, including a wide range of freshly squeezed healthy juices and delicious omelettes made a-la-minute by the chef at the dedicated egg station.

Level 5 boasts no less than three lounge areas, in addition to a separate bar lounge, meeting room and family lounge. Visitors to Level 5 can benefit from a range of business tools including a selection of books as well as free WiFi internet access. Level 5 also includes a private meeting room which can accommodate up to eight people, featuring floor to ceiling windows and providing incredible views of the Dubai Marina. This is available if booked in advance.

A dedicated family lounge has been designed to cater exclusively for the little ones. The lounge allows families staying in the Tower Two Premier Rooms and Suites the opportunity to come together and relax in a family-friendly environment.

Rules and regulations:

• Level 5 is open exclusively to guests staying in the Premier Rooms and Suites at Grosvenor House
• Dubai Tower Two and Marriott Bonvoy Platinum members staying in Tower One
• Dress Code - smart casual all day- shorts are permitted until 17:00 hrs
• Alcohol is only served to those 21 years and above
• Children 16 and above are welcome in the lounge
• Children under the age of 16 are only allowed in the family lounge
• Guests staying in the Premier Rooms and Suites in Tower Two are permitted to entertain their guests in the lounge, however, all food and beverage consumed will be charged on consumption