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  • WHAT TO EXPECT

Welcome to Sheraton Ontario Airport Hotel

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Signage throughout our hotel to remind guests to maintain social distancing and occupancy limits in compliance with local and state mandates, and partitions installed at front desks. Mobile check-in and key via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. Housekeeping services have been suspended for stay overs with a minimum of 7 days required for cleaning. The room must be vacated prior to Housekeeping's entry.

Any items requested, exchanges, etc., may be requested by contacting our Front Desk, for example: Bedding, towels, toiletries.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

The Club Lounge remains closed but Platinum and above guests or guests who rent a Club room are still entitled to a grab and go breakfast and a selection of grab and go dinner items pre ordered with our restaurant. They are also entitled to complimentary select beverages located at our Front Desk.

Our fitness room remains closed until further notice but our pool is open from 6:00am to 10:00pm.

Our Orchid Grill restaurant is open 4:30pm to 8:30pm for takeout only.

Room Service is suspended and the bar remains closed although alcoholic beverages may be purchased during current restaurant hours.

The Club Lounge remains closed but Platinum and above guests or guests who rent a Club room are still entitled to a grab and go breakfast and a selection of grab and go dinner items pre ordered with our restaurant. They are also entitled to complimentary select beverages located at our Front Desk.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Sheraton Ontario Airport Hotel