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  • WHAT TO EXPECT

Welcome to Sheraton Philadelphia Downtown

Thank you for selecting Sheraton Philadelphia Downtown for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

MEMORABLE HOTEL EXPERIENCES

Your Philadelphia experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the hotel. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Philadelphia has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Hand sanitizer is available throughout public spaces and at every guest floor elevator landing. Housekeeping has enhanced the frequency of cleaning, and we have re-trained and certified all associates on enhanced cleaning and sanitation standards.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitizing stations.

Guestrooms: Our housekeeping staff is servicing stay-over guestrooms upon request.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public spaces.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Find out more about Our Enhanced Cleaning Procedures using the link below:

ENHANCED PROCEDURES

We are committed to making the amenities and services at our property available to you while complying with local regulations.

Fitness Center: Our redesigned fitness center featuring Peloton bikes is open 24 hours daily. 

Dining: All restaurants are open.

Local Cafe (proudly brew Starbucks location) open daily from 6 am-1 pm for breakfast and lunch and 5 pm-11 pm for dinner. Additionally,  our Lobby Lounge and Restaurant are open.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Grab and Go only
  • Mobile Check-In/Check-Out: Currently available
  • Mobile Key: Currently available
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Available

Employees and guests are practicing social distancing and contactless check-in is available.

Sheraton Philadelphia Downtown has enhanced cleanliness standards including frequency of cleaning public spaces, no stay over service in guestrooms and PPE equipment is provided.

 

Need Help?

Contact Sheraton Philadelphia Downtown for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 215-448-2000
201 North 17th Street, Philadelphia, Pennsylvania, USA, 19103