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  • CURATE YOUR STAY

Welcome to JW Marriott Phu Quoc Emerald Bay Resort & Spa

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR ARRIVAL

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

  • Parking: no valet parking available, guest will be guided to the parking area only.
  • Arrival and Departure: check-in and check-out out procedures conducted at the counter or at the individual table depending on guest preference.
  • Contactless experience: all guests are encouraged to enroll as Marriott Bonvoy Members to utilize our mobile app, information about a chat function, mobile request function, etc. is being communicated to the guest starting from pre-arrival.
  • All associates wearing face coverings (face masks).
  • Suggest room charge instead of a credit card or cash.
  • Using disinfection chemical spray and clean surface special high touch area.
  • Public Area Associate using disinfection chemical spray and clean all Lobby surface special high touch area every hour or after guest using. In the restroom, we set up hand soap and hand sanitize also.
  • After completion of the steam/sauna service, the housekeeper will deep clean up.
  • Towels and robes must not be displayed in public.
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Fitness Center: 24/7 access with guest key. Set up hand sanitize and comply with local regulation, public areas clean and sanitize every day.
  • Chanterelle Spa by JW: 09:00 am - 08:00 pm, advance reservation required. Set up hand sanitize and comply with local regulation, public areas clean and sanitize every day.
  • Kids Club: set up hand sanitize and comply with local regulation, public areas clean and sanitize every day.
  • Swimming Pools: 06:30 am - 06:30 pm
  • A minimum of 30 minutes must always be kept between appointments to allow for deep cleaning of the treatment room and associate areas.

Unique Culinary Journey at Phu Quoc Island

Multicultural culinary arts, combining the souls of Asian, Eastern and Western dishes with local flavors prepared by world-renowned chefs will bring you an unforgettable culinary experience in Phu Quoc with 04 restaurants: Tempus Fugit, Pink Pearl, Red Rum and French & Co. and the Department of Chemistry bar.

  • Sanitizers in guest-facing locations and kitchens.
  • Action / Service Stations: contact and sanitization, do not have barehand contact with ready-to-eat food for all food & beverage action stations. Sanitizing food contact stations based on the volume of use.
  • Bars: do not have barehand contact with garnishes, ice, and ready-to-eat food for bartenders. Sanitizing food contact surfaces based on the volume of use.
  • Buffets: disinfection and operating standards, disinfecting and rinsing all buffet line areas between meal periods, and following buffet operating procedures.
  • Food Preparation Tables: disinfect food preparation tables every 02 hours, disinfecting nightly, and rinsing in the morning.
  • Implementing handwashing following 20/20 rules.

Please check website for latest opening times:

Tempus Fugit Breakfast: from 06.30 am - 10:30 am.

Tempus Fugit Lunch and Dinner: 12:00 pm - 11:00 pm (last order 10:45 pm).

French & Co.: 08:00 am - 06:00 pm (last order 05:45 pm).

Afternoon Tea: 03:00 pm 05:00 pm.

Department of Chemistry: 04:00 pm - 11:00 pm (last order 10:45 pm).

Pink Pearl opens on Tuesday to Saturday: 06:00 pm - 10:00 pm.

Red Rum Lunch: 11 am - 05:00 pm.

Red Rum Dinner:  05:00 pm - 09:00 pm (08:45 pm last order).

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: Available in the Tempus Fugit.
  • Lounge Access: Not available.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per standard.
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

JW Marriott Phu Quoc Emerald Bay Resort & Spa