WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility.  Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates).  We appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates and partitions installed at front desk, concierge, spa reception, beauty salon and at food and beverage service lines at Coffee Shop.

Free self parking, no bellboy service available, partitions on front desk, elevators with a maximum capacity, seating area in restaurant organized with social distancing, outdoor area with seating space, contactless room service option. Spa appointments to avoid walk ins. Hand sanitizer stations around lobby.

Mobile service requests available.

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In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying.
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants.

Temperature screening for associates and vendors at entry points. Temperature screening for guests at entry points.

Room Amenities
In-room coffee makers are available.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.
Rooms are sanitized thoroughly cleaned before guest arrival.
Minibar is not available.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

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We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Golf: Open, social distancing required.
Fitness Center: Open, social distancing
Spa: Open, Monday to Saturday from 10:00 a.m. to 6:00 p.m.

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We are committed to making our restaurants available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Mestizo: Open from 6:30 a.m. to 10:00 p.m.
The Grill House FSH&STK: Closed
Coffee Shop & Deli: Open
Aqva Pool Bar: Open - Monday to Thursday, from 9:00 a.m. to 4:30 p.m. Friday to Sunday, from 10:00 a.m. to 6:00 p.m.
Room Service: Open 24h

Additional measures being taken include:

Cutlery in closed case.
Cloth napkins and tablecloths are not used.
QR code is used for each available menu.
Food leaves the kitchen properly covered.
Takeaway available.
Seating area in restaurant organized with social distancing.

Mobile Dining option not available at this location.

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Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available for Platinum, Titanium and Ambassador Marriott Bonvoy Elite Members
• Lounge Access: Not Available
• Welcome Gift: Available for Gold, Platinum, Titanium and Ambassador Marriott Bonvoy Elite Members
• Late Check-Out: Available for Gold, Platinum, Titanium and Ambassador Marriott Bonvoy Elite Members
• Mobile Check-In/Check-Out: Only Mobile Check Out available
• Mobile Key: Not Available
• Mobile Dining: Not Available
• Mobile Guest Requests: Available for all Marriott Bonvoy Members

The safety and well-being of our guests are of paramount importance to us. This is why The Santa Maria, a Luxury Collection Hotel & Golf Resort, Panama offers our guest complimentary COVID-19 testing. This is valid for up to two registered guests per room per stay; and for guests staying 3 consecutive nights or longer. Please consult additional terms and conditions below. If you cannot fly, a discounted extended stay rate will be offered, up to 50% off Flexible Rates.

In addition, our resorts are extending a Discounted Extended Stay up to 50% off Flexible Rate to guests who cannot complete their travel due to test-related reasons. Offer subject to terms. For more information, please contact our resorts directly or any of our Global Customer Engagement Centers.

Terms and conditions: Some restrictions apply, subject to change. Minimum 3-night stay required. Only valid for customers traveling to or through the United States of America and Canada upon hotel departure (returning or connecting). On-property testing options are rapid antigen tests, which are approved testing per the U.S. Centers for Disease Control and Prevention guidelines. Minimum length-of-stay requirements vary per property. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). please contact the resort directly or call our toll-free Global Customer Engagement Centers.