Please read the Explore Spa recommendations to have an enjoyable experience.
Should a cancellation be necessary, Explore Spa requests that this takes place at least 24 hours prior to the scheduled time of the treatment. Failure to do so will incur a charge of 100% of the treatment price.
We recommend arriving at least 15 minutes prior to the scheduled treatment time. This will enable you to calmly check-in at the spa arrival area, change clothes in a relaxed way and perhaps enjoy a glass of something refreshing at Explore Bar whilst waiting for your therapist. We recommend you be ready for your therapist 5-10 minutes before the treatment time.
If you are unable to arrive at the scheduled time for your treatment, we request you please contact spa reception in order to reschedule it. If you arrive late for a treatment, we will shorten its time so that the following guest may be accommodated appropriately.
Guests under the age of 16 years old may not receive treatments or access spa facilities, including the Thalasso pool area and the exterior decks.
Special Health Considerations
Should you suffer from any health condition or should you be pregnant, please advise our staff of this when booking your treatment. Our spa receptionists can advise you on which treatment could be more beneficial to you and which you should avoid due to physical restrictions.
Please, feel free to request a male or female therapist at the moment you make your appointment.
On arrival at Explore Spa, we provide for you a bath robe and slippers for your use during your visit. Disposable under garments are to be worn during all treatments. Our therapists are trained professionals who ensure appropriate level of comfort by using draping to cover those areas of the body not being treated. We advise you to not use swimwear during treatments as it may become stained by oils.
Despite all the lockers having keys, we recommend that you leave your personal items in the safe in your room. Explore Spa does not accept responsibility for items placed in lockers.
We accept all major credit cards, gift checks and cash. If you are staying at the hotel, we may charge spa services to your room.
Explore Spa vouchers are a great way to surprise or delight a friend or loved one. Each one specifies the experience purchased. They are available from spa reception.
Share Your Experience with Us
We welcome your feedback and can be reached at firstname.lastname@example.org.