WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

We would like to share with you the details of all the safety measure we are adopting, in order that your stay with us will take place in a safe and comfortable environment.

The public areas of the Hotel have been reorganised to comply with the social distancing norms and we have installed hand-sanitizing stations. Furthermore, you will find signage, which will assist as a reminder of the behavior to adopt. Our staff performs check-in operations in full compliance of all safety regulations such as social distancing, use of protective masks. Guest are also requested to wear personal facemasks. Automatic disinfectant gel dispensers have been implemented in the check-in area.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive into the W lifestyle.

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: In-room coffee makers currently available and sanitized after each customer stay. Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open
• Contactless: We recommend paying by phone or contact less card at our Welcome Desks as well as in W Lounge, Away Spa, Giano Restaurant and the Roof Top Bar
• In-room Dining: We're currently serving option of food & beverage in the room and in-room breakfast are still possible.
• Private Car Transfer Service: In compliance with the Italian legislative regulation we remind our guests that it is mandatory to wear the Ffp2 mask on all public means of transport included our transfer service.
• The mask is strongly recommend in Italy in crowded places.

All our restaurants & bars will be adapted to the Local Government restrictions and recommendations at all times.

Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

• Giano Restaurant - All day dining 7:00AM to 11:30PM, every day
• Zucchero x Fabrizio Fiorani - 11:30AM to 6:00PM, every day
• W Lounge - Cocktail Bar 10:30AM to1:00AM, every day
• W Living Room - Indoor h 24

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Available, as per standard.
• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Available via the Marriott Bonvoy™ mobile app.