WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

Signage throughout our hotel to remind guests to maintain social distancing, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, service requests, via the Marriott Bonvoy™ mobile app; we have conveniently relocated the credit card authorization pad in front of each window for the guest use only.

Valet service is currently available for parking. We also have available a parking paying machine, fostering a contactless experience from beginning to end.

At departure express check-out is also available to avoid lines.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public areas.

Electrostatic Spraying.
We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

All our staff has been properly trained as to enhance cleaning protocols, in addition to constant training on related topics such as proper use of chemicals and cleaning processes in the rooms and public areas.

As part of our practices we remove ALL linen and amenities from the room after each guest departure, we then proceed with the regular cleaning of the room in compliance with all our Marriott standards, once this cleaning is completed, we add a disinfecting process with the appropriate chemicals, focusing specially in all highly touch point or areas, such as table top, handle, switches, remote, lamps etc.. After each room is done with both processes, a proper inspection is followed to ensure full compliance before making the room available back in inventory for our next guest.

The housekeeper will leave a note in the nightstand certifying with her/his name, date and time that this room was completely disinfected using all the guidelines and protocols.

In the public areas in addition to our regular cleaning process; we added staff in charge of only disinfecting all high touch point throughout the hotel with special focus on the lobby area, elevators and bathrooms; ensuring that all table tops, Front Desk counter, entrance handles, bathroom faucets, elevator buttons etc.. are constantly disinfected through the day. At the end of the day in the overnight shift we complement our disinfection process with the use of an Electrostatic sprayer.

Room Amenities

• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• In-room coffee makers are currently available.
• In Room Dining will be through AYS ( At Your Service) from 6:00AM to 12:00AM.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24hrs, Sauna closes at 9:00 PM. Spa Services from 10:00 AM to 5:00 PM. Social distancing guidelines must be followed. Strictly for In-house guest use only.

Pool: Daily from 6:00 AM to 11:00 PM. Strictly for In-house guest use only.

Casino: Open for public from 6:00 AM to 12:00 AM, hand sanitizer stations throughout the Casino.

Please note below our current service hours for our different outlets:

• La Panadería: Daily from 6:00AM - 11:00PM
• Gingambo: Daily: Breakfast from 7:00AM - 11:00AM / Dinner from 5:00PM - 9:00PM
• Terrazo: Wednesday to Sunday from 3:00PM - 10:30PM
• Red Coral Lounge: Daily from 12:00PM - 12:00AM
• Ohan: Wednesday to Sunday from 3:00PM - 11:00PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available for tiers that apply.
• Lounge Access: N/A
• Welcome Gift: Available for tiers that apply.
• Late Check-Out: Available for tiers that apply and based upon availability.
• Mobile Check-In/Check-Out: Available.
• Mobile Key: N/A
• Mobile Dining: Available only for order pick-up at venue.
• Mobile Guest Requests: Available via the chat on Marriott Bonvoy App.

The World Travel and Tourism Council (WTTC) granted its Safe Travels Stamp to the Puerto Rico Tourism Company (PRTC), making Puerto Rico the first U.S. destination to be included in the certification program created by the prestigious international organization.

The Safe Travels Stamp program was established by the WTTC in order to assist destinations increase consumers’ confidence levels and better prepare them to restart the travel and tourism sector on a local and global scale. The certification is given to destinations and tourism-related businesses that comply with the organization’s standards and therefore, guarantee the reactivation of Tourism in a safe and secure manner. The stamp allows travelers to clearly identify airports, hotels, restaurants, airlines, cruise ships, ground transportation operators, and other businesses that uphold the hygiene and sanitation best practices and standards required from members of the program.

Our hotel has been certified and received the certification seal in compliance with this program.

Those visiting Puerto Rico should reference local measures aimed at keeping travelers and residents safe, such as social distancing, and high standards of cleanliness.
Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 people. However, masks are still recommended for situations where vaccination status cannot be guaranteed. Individual establishments reserve the right to implement their own requirements surrounding masks and COVID-19 protocols, and visitors are encouraged to contact businesses directly.

Island Arrival
Mask usage is highly recommended on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

The latest protocol updates:
Domestic travelers are not required to present proof of vaccination, or a negative COVID-19 test prior to arrival on the Island.

International travelers are not required to provide a negative COVID-19 test result upon entry. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

Air Travel
Travelers arriving on domestic flights:
Domestic travelers are not required to provide proof of vaccination or negative test prior to arriving on the Island.
Travelers arriving on international flights:
As of June 12th, international travelers are no longer required to present a negative COVID-19 test prior to traveling, regardless of vaccination status or citizenship, in accordance with CDC guidelines. However, international travelers that are neither U.S. citizens nor permanent residents must still present proof of vaccination.

Cruise Operations
Port of Calls (Transit Call/Cruise Port Visit):
For ships to be permitted entry to Puerto Rico, all guests 12 years of age or older must be fully vaccinated with an FDA or WHO vaccine. Unvaccinated passengers cannot disembark in Puerto Rico except for children under 12 years of age.
Please check with cruise operators for their most up-to-date COVID protocols and regulations, as many operators require proof of vaccination prior to boarding and have specific testing requirements.

Home Port Operations (Starting or ending your cruise):
All guests arriving via air to Puerto Rico to board a cruise ship must follow the air-entry protocols outlined, which may vary based on vaccination status and point of origin (international or domestic).
Check with the cruise operator for their most up-to-date COVID protocols for cruise embarkation, including cruise line vaccination and testing requirements.

Things to Know: On the Island
New protocol updates for on-Island operations as of March 10th include:
Masks are not mandatory on the Island for both indoor and outdoor settings with fewer than 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed.
There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.

• Mask Usage

Masks are highly recommended on all public transportation, including all ferries operating to and from Vieques and Culebra. 
Masks are no longer mandatory on the Island with the exception of events hosting over 1,000 attendees. However, they are recommended in situations where vaccination status cannot be guaranteed.

• Beaches

Public beaches, natural reserves, and marinas are open, following social distancing recommendations. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.

• Lodging

Guests do not need to present proof of vaccination or a negative test result upon arrival to hotels, paradores, guesthouses, and short-term rentals across the Island, however, individual properties reserve the right to implement any specific measures.
Visitors should connect with their lodging property directly for additional information about operation status and specific protocols.

• Dining

Guests of dining establishments do not need to provide proof of vaccination or a negative test. Establishments are operating at full capacity.

• Businesses & Other Establishments

Masks are not mandatory in private and public spaces with the exception of events hosting over 1,000 people. However, they are recommended in situations where vaccination status cannot be guaranteed. 
Establishments reserve the right to require masks for patrons and employees.

• Events

Masks are required at all events with over 1,000 attendees.
Sporting events and recreational activities are permitted, following local guidelines.
Venues are operating at full capacity.
Attendees of concerts and shows at the below venues regardless of event size, are required to show proof of vaccination or a negative COVID-19 test result taken at least 72 hours prior:
Coliseo de Puerto Rico
Puerto Rico Convention Center
The Coca-Cola Music Hall
Proof of vaccination with the first two doses will be sufficient and will not require the booster.

Things to Know: Leaving the Island
Testing Upon Return to Mainland
Puerto Rico is a U.S. territory and excluded from the CDC requirement to provide a negative COVID-19 test result to return to the mainland United States. Quarantine mandates, recommendations, and entry requirements may vary by state. A continuous assessment of the situation in Puerto Rico and in the United States influences Island-wide orders that prioritize the health and safety of residents and visitors. For travel recommendations provided by the CDC.

Testing for Travel to Other Destinations
Quarantine mandates, recommendations, and entry requirements may vary by country.
For more information please visit: https://www.discoverpuertorico.com/info/travel-guidelines

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