Welcome to The Westin Surabaya

Revel in the upscale elegance of Surabaya, Indonesia

Renew in the elegance of city view with The Westin Surabaya.Have a wellness-focused stay with a luxury touch for a family retreat for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which nestled conveniently nearby Satellite Toll Road and Juanda Airport.

Elevate Your Stay Experience
Upscale your stay experience with elevated Suite Breakfast, Light Dinner and Evening Cocktail Experience at Westin Club Lounge, and more benefits!
Learn More

Rooms & Suites


Check-in: 3:00 pm

Check-out: 12:00 pm

Minimum Age to Check In: 18

Pet Policy

Pets Not Allowed


Complimentary On-Site Parking

Off-Site Parking
Pakuwon Mall 0.5 KM
Additional Parking Information
Valet parking available at IDR 50.000 per parking. In and out privileges is not available.


Plan and Prepare for your Stay

At This Hotel

Spa by L'Occitane

Spa by L'Occitane Rose Single Room

At This Hotel

WestinWORKOUT Fitness Studio

WestinWORKOUT Fitness Studio


The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java, Indonesia, 60216

Tel: +62 31-29710000
Distance From Property: 24.1 KM
Phone Number: +62 31-2986200
Visit Website
Airport Shuttle: Rp460000
Alternate Airport Transportation:

Blue Bird Group


Private Car Service:

Limousine/Van Service

Local Shuttle: Rp490000


Bus Station:

Terminal Purabaya Bungurasih

Terminal Surabaya Joyoboyo

Train Station:

Stasiun Surabaya Gubeng

Stasiun Surabaya Pasarturi


2022 Tripadvisor Travelers Choice Hotel
2022 Trip Advisor Travelers Choice Hotel
2021 Winner World Luxury Hotel Awards
2021 Winner World Luxury Hotel Awards

Property Details

Policies and Payments

Accepts: Cash, Credit Cards


Concierge desk service

Property has elevators

Languages spoken by staff:
English, Indonesian, Mandarin, Bahasa Melayu, Javanese

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +62 31-29710000

Accessible Hotel Features

Accessible on-site parking

Property has elevators

Self Operating lift or a sloped entry in hotel swimming pools

Valet parking for vehicles outfitted for drivers in wheelchairs

Van Accessible on-site parking

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable Height Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Electronic Room Key

Flashing Door Knockers

Hearing Accessible Rooms and/or Kits

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Mobility accessible rooms

Roll-in Shower

Safety Chains and/or Latches on Guest Doors

Toilet Seat at Wheelchair Height - Toilet for Disabled


ISO 14001 Certified


Carbon Footprint: 117.13 kg per room night

Water Footprint: 1217.26 liters per room night

Environmental Practices

Guest Room Recycling

What are the check-in and check-out times at The Westin Surabaya?

The check-in time at The Westin Surabaya is 3:00 pm and the check-out time is 12:00 pm.

Does The Westin Surabaya allow pets?

The pet policy at The Westin Surabaya is:

Pets Not Allowed

What are the parking options at The Westin Surabaya?

The parking options at The Westin Surabaya are:

Complimentary On-Site Parking

Off-Site Parking: Pakuwon Mall 0.5 KM

Valet parking available at IDR 50.000 per parking. In and out privileges is not available.

What property amenities are available at The Westin Surabaya?

The property amenities at The Westin Surabaya are:



Fitness Center


Outdoor Pool

Meeting Space

Bicycle Rental

Dry Cleaning Service


Room Service

24 Hour Room Service

Wake up Calls

Daily Housekeeping

Turndown Service

Service Request

Does The Westin Surabaya have Wi-Fi?

Yes, The Westin Surabaya has free Wi-Fi available to hotel guests.