Welcome to The Westin Surabaya

Revel in the upscale elegance of Surabaya, Indonesia

Renew in the elegance of city view with The Westin Surabaya. Have a wellness-focused stay with a luxury touch for a family retreat for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which nestled conveniently nearby Satellite Toll Road and Juanda Airport.

Elevate Your Stay
Elevate your stay experience in our Club Rooms and Suite Rooms, combined with the iconic Westin Heavenly Bed, excellent services and enjoy endless benefits.
Learn More

Rooms & Suites

Reinvigorate your senses in our sophisticated rooms and suites designed with Westin Heavenly Beds.

Experience the Westin Grand Ballroom & Convention Center

Virtual Tour

Click here to view of The Westin Grand Ballroom & Convention Center and more meeting space in 360 degree point of view.

Grand Ballroom

What to Expect

Plan and Prepare for Your Stay

Exterior Building

Cosmopolitan Hotspot

Stay in Surabaya’s finest integrated hotel located within the biggest Shopping Mall in Indonesia, Pakuwon Mall. The Westin Surabaya is located at the heart of West Surabaya’s bustling business and commercial district.

Westin Executive Suite Bedroom

Thoughtful Amenities

The Westin Surabaya provides a soothing, modern yet luxurious escape amidst the bustling city with our signature Heavenly® Beds and lavender balm for your #sleepwell night in all 204 rooms and suites.

Westin Club Lounge

Incredible City View

Our hotel occupied levels 29 to 39 floors on one the tallest hotel buildings in Surabaya, offering an unbeatable 360-degree West Surabaya skyline view. Enjoy afternoon tea and light dinner at Westin Club for club and suites guests.

OUR LOCATION

GETTING HERE

The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java, Indonesia, 60216

Tel: +62 31-29710000
Distance From Property: 24.1 KM
Phone Number: +62 31-2986200
Visit Website
Airport Shuttle: Rp460000

On-Property:

Private Car Service:

Limousine/Van Service

Local Shuttle: Rp490000

Nearby:

Bus Station:

Terminal Purabaya Bungurasih

Terminal Surabaya Joyoboyo

Train Station:

Stasiun Surabaya Gubeng

Stasiun Surabaya Pasarturi

Awards

2023 World Luxury Restaurant Awards Winner Logo
World Luxury Restaurant Awards
2023 World Luxury Spa Awards Winner Logo
World Luxury Spa Award

Property Details

Restaurant

Fitness Center

Spa

Outdoor Pool

Meeting Space

Free Wifi

Bicycle Rental:Rp0.00

Dry Cleaning Service

Laundry

Room Service

24 Hour Room Service

Wake up Calls

Daily Housekeeping

Turndown Service

Digital Check In

Service Request

Check-in: 3:00 pm

Check-out: 12:00 pm

Minimum Age to Check In: 18

Pet Policy

Pets Not Allowed

Parking Complimentary On-Site Parking
Off-Site Parking

Pakuwon Mall 0.5 KM

Additional Parking Information

Valet parking available at IDR 50.000 per parking. In and out privileges is not available.

Policies and Payments

Accepts: Cash, Credit Cards

Services

Concierge desk service

Property has elevators

Languages spoken by staff:
English, Indonesian, Mandarin, Bahasa-Language, Melayu-Language, Javanese

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +62 31-29710000

Accessible Hotel Features

Accessible on-site parking

Property has elevators

Self Operating lift or a sloped entry in hotel swimming pools

Van Accessible on-site parking

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable Height Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Electronic Room Key

Flashing Door Knockers

Hearing Accessible Rooms and/or Kits

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Mobility accessible rooms

Roll-in Shower

Safety Chains and/or Latches on Guest Doors

Toilet Seat at Wheelchair Height - Toilet for Disabled

Certifications

ISO 14001 Certified

Footprints

Carbon Footprint: 104.79 kg per room night

Water Footprint: 1258.28 liters per room night

Environmental Practices

Guest Room Recycling

Frequently Asked Questions

The check-in time at The Westin Surabaya is 3:00 pm and the check-out time is 12:00 pm.

The pet policy at The Westin Surabaya is:

Pets Not Allowed

The parking options at The Westin Surabaya are:

Complimentary On-Site Parking Off-Site Parking: Pakuwon Mall 0.5 KM Valet parking available at IDR 50.000 per parking. In and out privileges is not available.

The property amenities at The Westin Surabaya are:

Restaurant Fitness Center Spa Outdoor Pool Meeting Space Free Wifi Bicycle Rental:Rp0.00 Dry Cleaning Service Laundry Room Service 24 Hour Room Service Wake up Calls Daily Housekeeping Turndown Service Digital Check In Service Request

Yes, The Westin Surabaya has free Wi-Fi available to hotel guests.