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  • Hotel exterior

    WHAT TO EXPECT

Welcome to Sheraton Astana Hotel

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

Sheraton Nur-Sultan Hotel takes standards for hygiene and cleanliness very seriously and is strictly following the guidelines on appropriate hygiene standards from Centre for Disease Control and Prevention (CDC) and World Health Organization as well as local health departments.

Our health and safety measures are designed to address a broad spectrum of viruses and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

Public Areas

  • Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols.
  • As part of its preventative safety measures Sheraton Nur-Sultan Hotel is purchasing handheld infrared thermometers as well as installing thermal cameras at the hotel entrance.


Guest Rooms

  • In Sheraton Nur-Sultan Hotel's guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces.
  • This includes full room disinfection upon guest's departure.
  • Housekeeping staff has been equipped with PPE and hospital-grade disinfectants.We are also cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.


F&B

  • We have implemented new standards of service and serving, as well as paid special attention to the safety of service personnel and guests in restaurants.
  • All employees of the food and beverage department are also provided with personal protective equipment.
  • The dishes are removed after each guest; tables and chairs are disinfected with certified cleaning products.
  • Introduced menus with access through the code.


Sheraton Nur-Sultan Hotel is rolling out enhanced technologies including Purehold's Alternative Chemical Sprayer to sanitize surfaces throughout the hotel. Signage in public spaces will remind our guests to maintain social distancing. The layouts in all Sheraton Nur-Sultan Hotel's outlets have been revised: a minimum separation of 2 m from one table to the next has been provided. Hand sanitizing stations are being installed at Sheraton Nur-Sultan Hotel entrances, at our front desks, elevator banks, restrooms, meeting spaces and back-of-house areas.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open, face masks required at all times.

Lounges: Open, face masks required for entry.

  • We have implemented new standards of service and serving, as well as paid special attention to the safety of service personnel and guests in restaurants.
  • All employees of the food and beverage department are also provided with personal protective equipment.
  • The dishes are removed after each guest; tables and chairs are disinfected with certified cleaning products.
  • Introduced menus with access through the code.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: All experiences are provided according to New COVID-19 standard
  • Lounge Access: No Access
  • Welcome Gift: New COVID-19 setup
  • Late Check-Out: All experiences are provided according to standard
  • Mobile Check-In/Check-Out: All experiences are provided according to standard
  • Mobile Key: No
  • Mobile Dining: No
  • Mobile Guest Requests: All experiences are provided according to standard

 

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Sheraton Astana Hotel