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- Rooms & Service
Frequently Asked Questions for Hotel Facilities
Do you have a parking lot?
Yes, we do. Parking fees for hotel guests are 3,100 yen per car for the first night and then 1,600 yen for the second and subsequent nights (e.g., 4,700 yen for two nights, and 6,300 yen for three nights). Guests who arrive early morning can use the parking lot without an extra charge if there is an empty space. For use of the parking lot after 1:00 p.m. (after checkout time), we charge an additional fee of 520 yen per hour.
Is Wi-Fi available?
A free Wi-Fi Internet connection is available throughout the hotel.
Detailed instructions on how to connect to Wi-Fi are provided in each guest room. If you have any questions, please feel free to contact our staff.
Moreover, there is also a free, 24-hour PC space, "Business Center" in the lobby on the second floor of the hotel. In the space, hotel guests can use personal computers free of charge for 24 hours. Since the free Wi-Fi Internet service is also available in the space, guests can use their own laptop computer.
I would like to send my luggage in advance. Where should I send it?
Please specify the date of arrival and the name that you used for the reservation on the delivery slip and send it to the following address:
Front Desk, Sheraton Grande Tokyo Bay Hotel
1-9 Maihama, Urayasu-shi, Chiba 279-0031
Tel: +81-47-355-5555 (main)
What amenities are available in MY-YOU?
The following amenities, including towels, bath towels, shampoo, rinse, and body soap, are provided:
For men: Toothbrushes, razors, shave cleansers, hairbrushes, combs, hair tonic, hair liquid, hair gel, milky lotion, lotion, and cotton swabs.
For women: Toothbrushes, razors, hairbrushes, combs, shower caps, cleansing foam, milky lotion, lotion, and cotton swabs.
When is MY-YOU most crowded?
Please be advised that it is most crowded around the closing time of Tokyo Disney Resort® (9:00 p.m. to midnight).
Can outside visitors use MY-YOU?
Yes, they can.
Can I use MY-YOU with a swimsuit?
You are not allowed to use MY-YOU with a swimsuit for sanitary reasons.
How much is the parking fee at the Oasis?
While it is 520 yen per hour, if you spend 3,000 yen or more at the Hotel facilities (Oasis, Restaurant, The Shop@Sheraton), the parking fee is free up to three hours.
For the indoor pool, are there any restrictions, such as the age of children?
Can toddlers who are still not fully toilet trained use them?
There is no age limit, but children have to be toilet trained. Smaller children in diapers, please wear commercially available Swim diapers under their swimsuits.
We will stay at your hotel on our anniversary. What special arrangements/services do you have for anniversaries?
On your child's birthday, we arrange special birthday towel art on the bed and give a child birthday card as birthday gifts.
For adults, we also offer special towel art and a congratulatory card for the special day.
If you wish to have these services, please let us know the name, gender, and age (only for children), birthday or the date of the anniversary, of the gift recipient, and the details of the anniversary.
Since these gifts are limited in number, please contact us in advance.
We can take orders for cakes, champagne, fruit, and flowers.
For details and reservations, please contact us (Orders are recommended to be placed at least for full availability four days prior to the day of arrival):
Tel: +81-47-355-5555 (main)
*Office in charge: Reservations / Office hours: 9:00 a.m. to 5:00 p.m.
Will you hold my luggage until check-in time or after checkout time?
[Guests coming by rail]
You can leave your luggage at the Tokyo Disney Resort® official hotel service counter on the first floor of the Tokyo Disney Resort® Welcome Center next to JR Maihama Station.
(Business hours: 8:00 a.m. to 3:00 p.m.)
- Your luggage will be delivered to your hotel (free of charge).
- You can check into the hotel here.
- We offer a Station Delivery Service (charged) where we deliver your luggage, which is left at the bell desk on the second floor of our hotel after checkout time, to the service counter on the first floor of the Tokyo Disney Resort® Welcome Center.
- Last time for luggage drop-off: 12:30 p.m. / Luggage pick-up hours: 1:00 p.m. to 7:00 p.m. - Guests in a group (15 persons or more) are requested to check in at the hotel.
[Guests coming by car or limousine bus]
You can leave your luggage at the bell desk on the second floor of the main hotel building.
Frequently Asked Questions for Rooms and Services
Are there rooms where two beds can be placed right next to each other?
Beds in the following rooms can be moved and placed side by side: Ocean Dream Rooms, Grande Rooms, Sheraton Club Rooms, Park Wing Rooms, and Dog-Friendly Rooms.
Are there rooms where the bath and toilet facilities are separate?
The bath and toilet facilities are separate in the following rooms: Treasures Rooms, Grande Rooms, Park Wing Rooms, and Dog-Friendly Rooms.
Are pajamas, yukata, and slippers provided?
Yukata and slippers are provided in all guest rooms.
Do you have Smoking room?
All rooms are non-smoking.
Are there smoking areas in the hotel?
There is a 24-hour smoking area in the lobby on the first floor of the hotel.
We are staying with an infant. Are there a crib, a baby carriage, and diapers available for use?
Cribs (for infants younger than one year) are available free of charge.
Please make advance reservations.
Small packs of diapers are sold in the Drugstore TAC (on the second floor in the Shopping Promenade).
We are sorry, but we do not have a baby carriage loan service.
Can I share the bed with my child?
If a child is 6 years old or younger, you can share one bed with one child.
Do you charge additional fees for children?
No, we do not. We count children aged seven or older as adults; therefore, you need to make a reservation for the number of persons, including these children. For children aged six or younger, you can share beds with them at no additional cost.
Where can I ask questions about my stay?
Please contact us at email@example.com for any inquiries regarding your stay.
Please fill in the following items in the mail text.
② Arrival date
③ Confirmation number or your phone number *②,③ reservation guest only
What kids' amenities and supplies are available for use?
We have the following supplies. Since they are limited in number, please make advance reservations. For more information about other supplies, please contact us.
- Bed-wetting pad
- Kids' one-piece pajamas (85 centimeters long), kids' slippers (about 20 cm), and kids' toothbrushes.
- Bed guardrail (Bed guardrails cannot be installed on the beds in the Ocean Dream Rooms, Treasures Rooms or those in the Sheraton Club Rooms. However, upon request, we can place the beds right next to each other at Ocean Dream Rooms and Sheraton Club Rooms.)
- Kids' toilet seat
- Step stool
The Ocean Dream Rooms and Treasures Rooms are furnished with a kids' toilet seat and a step stool.
Frequently Asked Questions for Restaurants
Is reservation required?
A reservation is not necessary. However, making an advanced reservation for Grand Cafe and Maihama Teppanyaki+ is highly recommended.
*We do not take any reservations for breakfast.
Can you accommodate guests with dietary restrictions for those with specific food allergies?
If you wish to have any assistance regarding your meal, please directly contact us at firstname.lastname@example.org by 7 days prior to your arrival and we can try our best to arrange a suitable meal for you.
Any meals for a baby?
Whilst we don't offer a specific baby's menu, we can prepare smaller portions of the dishes on any of our menus.
Is it okay to bring a baby food inside the restaurant?
We allow baby food to be brought into the restaurant. Please ask our staff member if you need to heat up the food.
Does "Maihama Teppanyaki＋" have a dress code?
While we have no formal dress code and welcome guests in whatever attire they feel most comfortable, please refrain from coming with Yukata (Pajamas) and Slippers from the room.
Any birthday cake arrangement available?
We are happy to arrange a round cake for ￥3,200～. Please directly contact us by 3 days before your arrival as an advanced reservation is required for this arrangement.
Do they have a time that breakfast is crowded?
The breakfast time is crowded around 8:30AM to 10:00AM. We recommend to come earlier.
*It depends on TDR events.