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FAQs for customers who booked with Marriott International
If you are expecting a refund from a Sonder property that was booked through Marriott channels, including Marriott.com, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, Marriott will cause a full refund of your prepaid deposit to be issued. The refunds will be processed on the card on which the advance deposit was processed. Since Marriott didn’t charge the card, we are working with the credit card processor to get the refund processed as quickly as possible. If you have any questions or need assistance, please contact our Customer Care team directly here. If you booked on a third-party channel, please contact them directly to arrange your refund. We sincerely apologize for the inconvenience.
If you have an upcoming reservation, you should have received an email about the potential to rebook at another Marriott Bonvoy property. If not, please contact our Customer Care team directly here.
Marriott will cause a full refund of your prepaid deposit to be issued. The refunds will be processed on the card on which the advance deposit was processed. Since Marriott didn’t charge the card, we are working with the credit card processor to get the refund processed as quickly as possible.
If you have a reservation coming up in the next few days, please contact our Customer Care team here, and they will work with you to find new accommodations.
FAQs for customers who made pre-paid reservations with Marriott International
Marriott will cause a full refund of your prepaid deposit to be issued. While we don’t have exact timing yet, we are working with the credit card processor to get the refund processed as quickly as possible. The refund will be processed on the original form of payment for the advance deposit.
Marriott is working with the credit card processor to get the refund processed as quickly as possible. We don’t have exact timing yet, but can confirm the refund will be processed on the original form of payment for the advance deposit.
You are welcome to work directly with your bank to expedite a refund, if applicable. Regardless, Marriott will cause a full refund of your prepaid deposit to be issued. The refunds will be processed on the original form of payment for the advance deposit, and we are working with the credit card processor to get the refund processed as quickly as possible.
Marriott and the credit card processor will coordinate to ensure a duplicate refund is remediated.
Please contact the channel through which you made the reservation. You may also contact the issuing bank of your credit card to dispute the charge.