Ultimate Reservation Guarantee
Guaranteed Welcome Gift
Guaranteed Room Type
Guaranteed Lounge Access
48-Hour Guaranteed Availability
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your member number when making a reservation. Compensation varies by hotel brand.
Brand | Guest Compensation* |
---|---|
EDITION®, The Luxury Collection®, W® Hotels, JW Marriott®, Marriott Hotels®, Sheraton®, Delta Hotels®, Le Méridien®, Westin®, Autograph Collection®, Renaissance® Hotels, Apartments by Marriott Bonvoy™, Tribute Portfolio®, Gaylord Hotels® |
All Elite members receive: $200 USD + 90,000 points |
Courtyard®, Four Points®, SpringHill Suites®, Protea Hotels®, Fairfield by Marriott®, AC Hotels®, Aloft®, Moxy® Hotels, Residence Inn®, TownePlace Suites®, Element® |
Silver and Gold Elite members receive: Platinum, Titanium and Ambassador Elite members receive:
|
City Express by Marriott™, Four Points Flex by Sheraton™, StudioRes™ |
Silver and Gold Elite members receive: Platinum, Titanium and Ambassador Elite members receive:
|
The Ritz-Carlton®, Ritz-Carlton Reserve®, St. Regis® |
Titanium Elite and Ambassador Elite members receive: |
*Participating properties outside the United States will pay the equivalent in their local currency
As a Platinum Elite, Titanium Elite or Ambassador Elite member, you’ll receive a special gift upon arrival at participating hotels, with a choice of an amenity gift or points. If guarantee is not met, guest compensation applies.
Brand | Welcome Gift Choice/Points | Guest Compensation* |
---|---|---|
Marriott Hotels, JW Marriott, Delta Hotels, Autograph Collection, Renaissance Hotels |
United States, Canada, Europe: 1,000 points per stay or $10 USD Food & Beverage ("F&B") credit per stay
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa: 1,000 points per stay or F&B amenity per stay
RESORTS only: United States, Canada, Europe: 1,000 points per stay or breakfast in restaurant per night of stay for Member +1
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa: 1,000 points per stay or F&B amenity per stay or breakfast in restaurant per night of stay for Member +1 |
$100 USD |
Gaylord Hotels |
1,000 points per stay or $10 USD F&B credit per stay |
$100 USD |
St. Regis, The Luxury Collection, W Hotels, Sheraton, Le Méridien, Westin, Tribute Portfolio |
1,000 points per stay or amenity per stay or breakfast in restaurant per night of stay for Member +1 (including resorts) |
$100 USD |
The Ritz-Carlton, Ritz-Carlton Reserve, EDITION, Marriott Vacation Club, Marriott Grand Residence Club, Design Hotels™, Apartments by Marriott Bonvoy, Homes & Villas by Marriott International. Vistana properties provide Elite Welcome Gift only to Members who are not Vistana Owners using their ownership interest. |
1,000 points per stay |
N/A |
Courtyard |
United States, Canada, Europe: 500 Points per stay or $10 USD F&B credit per night of stay for Member +1**
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa: Properties without lounge: 500 Points per stay or F&B amenity per stay or $10 USD F&B credit per night of stay for Member +1**
Properties with lounge - 500 Points per stay and breakfast in lounge - if lounge is closed, breakfast in restaurant per night of stay for Member +1 |
$50 USD |
AC Hotels, Moxy Hotels |
United States, Canada, Europe: 500 Points per stay or $10 USD F&B credit per night of stay for Member +1**
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa: 500 Points per stay or F&B amenity per stay or $10 USD F&B credit per night of stay |
$50 USD (AC Hotel) $25 USD (Moxy Hotels) |
SpringHill Suites, Fairfield by Marriott, Residence Inn, TownePlace Suites |
United States, Canada, Europe: 500 points per stay or F&B item
Asia, Australia, Pacific Islands, Caribbean, Mexico, Central America, South America, the Middle East, and Africa: 500 points per stay or F&B amenity |
$50 USD (SpringHill Suites, Residence Inn) 25 USD (Fairfield by Marriott, TownePlace Suites) |
Four Points, Aloft |
500 points per stay or amenity or breakfast in restaurant per night of stay for Member +1 |
$50 USD (Four Points), $25 USD (Aloft) |
Protea Hotels |
500 points per stay or breakfast in restaurant per night of stay for Member +1 |
$50 USD |
Element |
500 points per stay or amenity |
$25 USD |
Four Points Flex |
500 points per stay or breakfast in restaurant per night of stay for Member +1*** |
$25 USD |
City Express |
United States, Canada: 500 points per stay
City Centro locations only: Breakfast in restaurant per night of stay for Member +1 |
$25 USD |
*Participating properties outside the United States will pay the equivalent in their local currency.
**The U.S. $10 F&B credit per night of Stay is for the Member. An additional U.S. $10 F&B credit per night of Stay is given for one (1) guest staying in the same guestroom as the Member. The U.S. $10 credit per night of Stay does not accrue during the stay. For example, a Member who does not use the $10 credit on one day does not get $20 to use the following day.
***If property (i) does not have a restaurant, (ii) the restaurant is closed, or (iii) the restaurant is operated by a third party, Member will receive 500 Points per Stay.
When making a reservation, be sure to note your Member number and room/bed preferences. We’ll always honor your bed type request at our locations throughout the U.S. and Canada. Everywhere else, smoking/non-smoking preferences are honored based on availability; exact bed sizes may vary. Platinum Elite, Titanium Elite and Ambassador Elite members will receive guaranteed priority for their requested type of room. If guarantee is not met, guest compensation applies. A Platinum Elite Member or above who makes a reservation on the same day they plan to arrive at the property is not eligible to receive the Guaranteed Room Type benefit. The Guaranteed Room Type benefit does not cover room upgrades. Guaranteed Room Type is not available at The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis, EDITION, Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, Design Hotels, and at The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale.
Brand | Guest Compensation** |
---|---|
The Luxury Collection, W Hotels, JW Marriott, Marriott Hotels, Sheraton, Delta Hotels, Le Méridien, Westin, Autograph Collection, Renaissance Hotels, Apartments by Marriott Bonvoy, Tribute Portfolio, Gaylord Hotels |
$100 USD |
AC Hotels, Courtyard, Four Points, SpringHill Suites, Protea Hotels, Residence Inn |
$50 USD |
Fairfield by Marriott, Aloft, Moxy Hotels, City Express, Four Points Flex, TownePlace Suites, Element, StudioRes |
$25 USD |
*A Platinum Elite Member or above who makes a reservation on the same day they plan to arrive at the property is not eligible to receive the Guaranteed Room Type benefit
**Participating properties outside the United States will pay the equivalent in their local currency
Access to lounge at participating properties for member plus one guest. This benefit only applies to the guest room in which the Platinum Elite (and above) member is staying.
Brand | Lounge Offer | Guest Compensation* |
---|---|---|
JW Marriott, Marriott Hotels, Delta Hotels, Autograph Collection, Renaissance Hotels (Resorts are excluded for above brands) |
United States and Canada:
|
$100 USD if no continental breakfast or continental breakfast alternative offered to Member (globally). |
Courtyard (Outside U.S./CAN with lounge) (Resorts excluded) |
If lounge closed, offer breakfast in restaurant |
N/A |
Sheraton, Le Méridien, Westin (Resorts are included for above brands) |
No alternative offered when lounge closed |
N/A |
*Participating properties outside the United States will pay the equivalent in their local currency.
Traveling on short notice? We guarantee you’ll always have a room for any paid stay. Just make your reservation 48 hours before arrival at any of our participating hotels, excluding Ritz-Carlton Reserve, Marriott Vacation Club, Marriott Grand Residence Club, Sheraton Vacation Club, Westin Vacation Club, Design Hotels, StudioRes, and at The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale.
48-Hour Guaranteed Availability: Limited to Titanium Elite Member's personal guestroom. Guaranteed room availability for reservations booked at least forty-eight (48) hours prior to arrival and available when a Participating Property is sold out if the room is booked by 3 p.m. local time, forty-eight (48) hours prior to arrival, at all Participating Properties except resort hotels, Marriott Vacation Club, Marriott Grand Residence Club, Design Hotels, Ritz-Carlton Reserve, Sheraton Vacation Club, Westin Vacation Club properties, and at The Phoenician Residences, a Luxury Collection Residence Club, Scottsdale. Forty-eight (48) Hour Guaranteed Availability may not be available on certain limited dates (e.g., special events). Enhanced Room Upgrade benefits do not apply. Benefit cannot be used in conjunction with Award Redemption Stays or any type of promotional or discounted rates. Member must pay prevailing rate at time of booking and length of stay requirements must be met. For Apartments by Marriott Bonvoy, 48-Hour Guaranteed Availability applies to standard rooms only. For Residence Inn and TownePlace Suites, 48-Hour Guaranteed Availability applies to studio rooms only.