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Loyalty Program Members Customer Service

We want to make sure you get the most from your Rewards membership. Reaching us is easy by email, phone, fax or regular mail. If you have questions, concerns or comments, please use the contact information found here.

For faster service, please call from the phone number listed in your account. Update profile

Visit Find & Reserve to make reservations or browse the hotel directory for hotel information.

Call Us

United States/Canada
 

Marriott Rewards
1 801 468 4000 (8:15am - 9:00pm, Monday - Friday, US Eastern time)
1 800 450 4442 (toll-free, 24 hours/7 days per week)
 

SPG Rewards
1 888 625 4988 (from United States/Canada/Virgin Islands)
1 519 637 6500 (from Anguila/Aruba/Bahamas/Cayman Islands/St Lucia/
St Maarten)
Please note: the toll free number is an automated line.

Europe/Africa/Middle East
 

Marriott Rewards
44 20 7012 7312
0699 508 6492 (from Germany)
+971 4 449 0841 (from United Arab Emirates)
0-21-4276486 (from South Africa)
8:00am - 6:00pm, Monday - Friday (GMT)
9:00am - 5:30pm, Saturday (GMT)
10:30am - 7:00pm, Sunday (GMT)
 

SPG Rewards
353 21 4511056 (from Albania/Azerbaijan/Bulgaria/Croatia/Cyprus/Czech Republic/Georgia/Kazahstan/Lithuania/Malta/
Monaco/Serbia/Slovakia/Slovenia/Ukraine/
Algeria/Djibouti/Egypt/Ethiopia/Gabon/Gambia/
Guinea/Libya/Mauritania/Mauritius/Morocco/
Nigeria/Rwanda/Senegal/Seychelles/Tunisia/Syria/
SouthSudan/Uganda/Iraq/Jordan/Kuwait/Lebanon/
Oman/Qatar)
01206091929 (from Austria)
027006613 (from Belgium)
43314935 (from Denmark)
0972519656 (from Finland)
0157324866 (from France)
069170776449 (from Germany)
0080044149227 (from Greece)
7789809 (from Budapest, Hungary)
0617789809 (outside Budapest, Hungary)
0216014521 (from Ireland)
0223331321 (from Italy)
24871227 (from Luxembourg)
0207006470 (from Netherlands)
23024987 (from Norway)
0223060078 (from Poland)
800 781 339 (from Portugal)
4999511346 (from Russia)
911776146 (from Spain)
0859366310 (from Sweden)
0445111546 (from Switzerland)
00800 353 90209 (from Turkey)
02035646335 (from United Kingdom)
800 00038 (from Bahrain)
037219131 (from Israel)
800 844 1349 (from Saudi Arabia)
800 0441 3234 (from United Arab Emirates)
0800 99 4274 (from South Africa)
 



Asia Pacific
 

Marriott Rewards
400 830 0250 (from Mainland China)
800 962 962 (from Hong Kong,China)
9:00am – 6:00pm, Monday – Friday (local time)
81 3 5405 1513 (from Japan)
9:00am - 6:00pm, Monday - Friday (local time)
60 3 2688 8080 (from Kuala Lumpur and Asia Pacific)
61 2 8298 5250 (from Australia)
8 a.m. - 8 p.m., Monday - Friday (Malaysia/Singapore local time)
8 a.m. - 5:30 p.m., Saturday (Malaysia/Singapore local time)
Closed Sunday

SPG Rewards
65 6836 7688 (Direct Dial Number - Singapore)
86 20 38131035 (Direct Dial Number - China)
91 124 6199 711 (Direct Dial Number - India)
81 3 5423 6062 (Direct Dial Number - Japan)
62 2129643109 (Direct Dial Number - Indonesia)

65 6836 7688 (from Bangladesh/Brunei/
Cambodia/Fiji/French Polynesia/Guam to Singapore/
Maldives/Nepal/New Caledonia/Pakistan/Vanuatu)
1 800 450 010 (from Australia)
400 890 3588 (from Mainland China)
30512777 (from Hong Kong,China)
62635656 (from Macau,China)
00801 851 639 (from Taiwan,China)
1800 80 1855 (from Malaysia)
1 888 625 4988 (from Guam to US)
18002582527 (from India)
0120 92 5659 (from Japan)
007988171720 (from Korea)
0800 691 575 (from New Zealand)
1800 1651 0655 (from Philippines)
0807 135 5555 (from Indonesia)
1800 325 5555 (from Singapore)
800 325 55555 (from Thailand)
1208 52155 (from Vietnam)

 

Latin America/Mexico
 

Marriott Rewards
52 55 110 221 21
55 11 3069 2507 (from Brasil)
8:00am - 8:00pm, Monday - Friday (local time)
9:00am - 2:00pm, Saturday (local time)
Closed Sunday

SPG Rewards
52-55-47387022 (Direct Dial Number)

0800 777 7555 (from Argentina)
0800 891 3570 (from Brazil)
123 00 20 4485 (from Chile)
01800 912 5588 (from Colombia)
0800 011 0816 (from Costa Rica)
52 55 5242 5660 (from Ecuador/El Salvador/Guatemala/
Guyana/Nicaragua/Paraguay)
001 800 545 7853 (from Mexico/Panama/ Puerto Rico - Spanish service)
0800 51 674 (from Peru)
1 888 625 4988 (from Puerto Rico)
000 405 4157 (from Uruguay)
0800 100 2161 (from Venezuela)

Write Us

United States/Canada
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047 USA
 
Asia/Pacific
Marriott Guest Services
Menara Olympia
No. 8 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia
 
China
Marriott Guest Services
RM 1402, R&F Center
No. 10 Huaxia Road Tianhe District
Guangzhou, China 510632, P.R.C.
 
Europe/Middle East/United Kingdom/
South Africa

Marriott Guest Services
North Valley Business Centre
Old Mallow Road
Cork Ireland
 
Japan
Marriott Guest Services
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi, Minato-ku
Tokyo 105-0004 Japan
 
Latin America/Mexico
Marriott Guest Services
Av Chapultepec No. 230-1
Col Roma CP 06700
Mexico DF

 

Email Us

General program questions: marriottrewards@marriott.com
Hotel-related questions: customer.care@marriott.com
Use our online form

 

Fax Us

United States/Canada
1 801 468 4033
 
Asia/Pacific
60 3 2688 8090
 
China
8620 8510 7086
 
Europe/Middle East/United Kingdom/
South Africa

44 20 7012 7316
 
Japan
81 3 5472 3600
 
Latin America/Mexico
52 55 110 221 22

Marriott Rewards