Sheraton Nur-Sultan Hotel

16/1 Syganak Street

Nur-Sultan, Z05T6B0 Kazakhstan

Phone:+7 717 270 0555

Sales:+7 717 270 0557

Services & Amenities

All public areas non-smoking

Concierge Lounge Hours

Coffee/tea in-room

Buffet breakfast, fee from: 8000 KZT

Concierge desk

Continental breakfast, fee from: 8000 KZT

Full American breakfast, fee from: 8000 KZT

Grab-n-Go breakfast, fee from: 8000 KZT

Hot breakfast, fee from: 8000 KZT

Housekeeping service daily

Laundry on-site

Limousine service

Mobility accessible rooms

Newspaper in lobby

Room service

Safe deposit boxes, front desk

Valet dry-cleaning

Guest Room Information

General Room Amenities

  • Air conditioning
  • Alarm clock
  • Bottled water: Fee
  • Coffee maker/tea service
  • Crib/Play Yard
  • Electrical adapters
  • Individual climate control
  • Iron and ironing board
  • Mini fridge
  • Pillows: down/feather
  • Pillows: foam
  • Pull-out sofa bed
  • Rollaway bed: 10000.00 KZT Per Room Daily
  • Safe

Bathroom Amenities

  • Bathrobe
  • Bathroom amenities
  • Hair dryer
  • Separate tub and shower

Room Entertainment

  • Cable channel: CNN
  • Cable/satellite TV
  • Color TV
  • Internet TV
  • Mini Bar - fee
  • Movies/videos
  • Plug In Panel

Kitchen Amenities

  • Conventional oven
  • Dishwasher
  • Microwave oven
  • Pots, pans, serving dishes
  • Refrigerator
  • Silverware
  • Stove
  • Table and chairs

Business Amenities

  • Electrical outlet: desk level
  • Electrical outlet: dual-voltage
  • Phone feature: cordless
  • Phone feature: speakerphone
  • Phone feature: voice mail
Visit the Guest Rooms page for more information


Dining Services

Room service


Buffet breakfast, fee from 8000.00 KZT

Continental breakfast, fee from 8000.00 KZT

Full American breakfast, fee from 8000.00 KZT

Multiple cuisines


Unique and engaging all day restaurant Emiliya’s broadly based the culinary direction on the wider region, imagining a journey through the ingredients and familiar food styles from North Africa and Middle East, through Turkey to Kazakhstan itself

Open for breakfast, lunch and dinner Dress code: Smart Casual Phone: +7 777 310 6112



Opening quarter I of 2021. A premium meat-focused restaurant serving smoked and cured meat, prime cuts of meat and sharing dishes by weight.

Reservations required

Open for dinner Dress code: Smart Casual

Fitness & Recreation


Boating (3.0 miles)

Kayaking (3.0 miles)

Snow skiing (3.7 miles)

Snow skiing


Fitness center on-site


Sheraton SPA and Fitness



Sheraton Spa & Fitness (Appointment is Required)


(12.4 miles)

Local Attractions

Baiterek Tower

Vodno-Zelyoniy Boulevard 1

Keruen Shopping Mall

Dostyk street 9

Astana Opera

Kunayev street 1

Astana Ballet

Uly Dala street 9

Hazrat Sultan Mosque

Tauelsizdik street 48

Palace of Peace and Reconciliation

Tauelsizdik Avenue 57

Astana Arena Stadium

Kabanbay batyr avenue 11/4

Assumption Russian Orthodox Cathedral

Kuyshi Dina street 27

Alau Ice Palace

Kabanbay batyr street 47

Barys Arena Ice Palace

Turan ave., 57

Congress-Centre EXPO 2017

53/2, Mangylik El street

Cycle track Saryarka

Kabanbay batyr ave., 45 A

Khan Shatyr Shopping Mall

Turan ave., 37

Talan Gallery

Dostyq 16

Kulanshi Art Gallery

Tauelsizdik Street 57

Visit Local Area page for more information

Airport Information

Nursultan Nazarbayev International Airport (NQZ)


Airport Phone: +7 717 270 2999

Hotel direction: 6.7 miles N

  • Airport shuttle service, on request, fee: 13500 KZT (one way)
  • Alternate transportation: Astana Taxi;on request
  • Estimated taxi fare: 3,500 KZT (one way)
Visit NQZ airport website
Driving directions

Drive to the north west from Nur-Sultan International Airport towards the City and follow Kabanbay Batyr Street. After 4,5 kilometers, turn right into Mangilik El Street. Continue driving 6 kilometers along Mangilik El street and then take a left turn into Orynbor Street. Turn right after 800 meters into Akmeshit street. Your destination is on the right after 1,6 kilometers.

Business Services

Copy service

Fax service

Fee for each additional page of outgoing fax

Messenger service

Network/Internet printing

Notary public

Overnight delivery/pickup



For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +7 717 270 0555+7 717 270 0555.

Accessible Areas with Accessible Routes from Public Entrance

  • Business Center
  • Concierge desk
  • Fitness Center
  • Meeting spaces and ballrooms
  • Pool accessible
  • Pool pathway
  • Public entrance alternative
  • Public restrooms
  • Registration Desk Pathway
  • Registration desk
  • Restaurant(s)/Lounge(s)
  • Spa

Accessible Hotel Features

  • Accessible Self-parking
  • Accessible transportation with advanced notice
  • Braille and tactile signage provided for permanent rooms and spaces
  • Hotel employees will read printed/visual information to guests who are blind/low vision and provide oral directions to hotel locations
  • Meeting room(s) with assistive listening devices
  • Self-parking facility, van-accessible spaces
  • Self-parking, accessible spaces
  • Service animals are welcome
  • Valet parking for vehicles outfitted for drivers in wheelchairs
  • Elevators

Guest Room Accessibility

  • Accessible guest rooms with 32” wide doorways
  • Accessible route from public entrance to accessible guest rooms
  • Alarm clock telephone ringers
  • Bathroom grab bars
  • Bathtub grab bars
  • Bathtub seat
  • Door night guards, lowered
  • Doors with lever handles
  • Electrical outlets, lowered
  • Hearing accessible rooms and/or kits
  • Roll-in shower
  • Shower wand, adjustable
  • Toilet seat at wheelchair height
  • Transfer shower
  • Vanities, accessible
  • Viewports, lowered
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