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Earn 3 Free Nights + 50,000 Bonus Points
Welcome to Sheraton Hanoi Hotel
Explore Vietnam from Hanoi 5-star hotel in West Lake
Nestled on the serene shores of Hồ Tây (West Lake) - the largest lake of Vietnam's capital, Sheraton Hanoi Hotel offers a unique blend of cultural legacy and exceptional hospitality in the heart of vibrant Hanoi. Our 5-star hotel in Hanoi is just 10 minutes from the lively Old Quarter - home to the famous Hoan Kiem Lake, St. Joseph's Cathedral, French Quarter and numerous historical sites - that marks the beginning to an exciting city exploration. This hotel in Ho Tay District, Hanoi boasts breathtaking lake views from premium rooms and suites, together with award-winning dining experiences and seamless event services.
Rooms & Suites
Experience authentic Hanoi from our hotel accommodation, nestled on the shores of West Lake.
2026 Mooncake Collection
Moonlace Reverie - The Moonlight Sonata on Water
Since 2007, each Mid-Autumn Festival has become more complete for Sheraton Hanoi Hotel as we bring fragrant baked mooncakes, handcrafted and beautifully packaged for our dear customers. This year, Sheraton Hanoi Hotel proudly celebrates 22 years of thriving in the heart of Hanoi - alongside the capital's stunning landmarks - Introducing the 2026 mooncake collection: “Moonlace Reverie– The Moonlight Sonata on Water” — a praise for the timeless beauty of Hanoi's autumn. Each mooncake box is a culmination of carefully selected ingredients, traditional recipes passed down through generations, and above all, the dedication of each artisan. The collection represent a heartfelt wish for Mid-Autumn Festival that filled with emotions, much like the beauty of Hanoi's autumn!
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Cake Flavors
Tastes That Spark Mid-Autumn Days
Call to mind some memory of Vietnamese traditional mid-autumn days, and treat yourself to the creative blend of unique ingredients that would spark your joy from the very first taste. 6 mooncakes flavors from 2026 Sheraton Hanoi Mooncake Collection: Traditional mixed nuts; Black tea paste with salted egg yolk; Blueberry paste; Pandan paste with cashew nuts; Taro paste with salted egg yolk and pumkin; Green bean paste with shredded coconut
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Box Selections
Phuc Box
4 Baked mooncakes of 150gr & 1 Selection of French or Italian red wine
An 1 Box
6 Baked mooncakes of 100gr
An 2 Box
4 Baked mooncakes of 100gr & 1 Tea box
Thanh 1 Box
4 Baked mooncakes of 100gr
Thanh 2 Box
4 Baked mooncakes of 150gr
Events & Weddings
Plan Your Exceptional Event
Our West Lake Hanoi hotel is your connection point. With a variety of flexible indoor and outdoor spaces, we will help you maximize your time together. Proud to be one of the leading meeting venues in Hanoi, we bring exceptional service, modern yet sophisticated design, state-of-the-art technology and high-speed internet across nine unique, newly renovated meeting rooms (over 1,000 sqm). You can focus on what truly matters - your people, and be assured that the experienced event managers and banquet team at our Hanoi business hotel are handling every detail. Whether you are hosting a hybrid conference, networking reception, or a timeless wedding, we can promise a truly memorable experience.
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Offers & Packages
Timeless Elegance on Ho Tay’s Shores
West Lake Views To Inspire Your Soul
Elegantly boasting stunning views of Ho Tay, the city's largest lake, the Sheraton Hanoi Hotel is a premier 5-star hotel in Hanoi. Your gaze transcends shimmering waters, verdant landscapes, and the bustling rhythms of the capital city—a stunning backdrop for your relaxation and cherished moments inside 299 premium rooms, including 17 suites.
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Timeless Elegance on Ho Tay’s Shores
Hanoi is Yours to Explore
The vibrant Old Quarter is only a 10-minute walk from our hotel in Ho Tay District, Hanoi, providing a perfect start for you to discover Hoan Kiem—the capital city's liveliest district. Explore must-visit attractions of Hanoi, including Hoan Kiem Lake, Hoang Thanh Thang Long, the Ho Chi Minh Complex and Government's Iconic Buildings, Tran Quoc Pagoda, Van Mieu, the enchanting Hanoi Opera House, 36 major streets, Turtle Tower, St. Joseph's Cathedral, Hoa Lo Prison, and the extraordinary Vietnam street-food culture.
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Timeless Elegance on Ho Tay’s Shores
Snap Our Signatures
What are the most iconic spots you can't miss at Sheraton Hanoi Hotel, our premier 5-star hotel in Hanoi? Check in at our moon gate, beautifully illuminated as the sunset graces the Sheraton garden. Stroll across the pavilion bridge for the most Instagram-worthy shots with your fiancé. Finally, create timeless memories during your vow ceremony beneath the classic stone wall, with the majestic view of West Lake as a stunning backdrop to our lush surroundings.
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Our Commitment to a Green Planet
Sustainability Management Plan & Environment Policy
The Sustainability Management Plan at Sheraton Hanoi Hotel is designed to promote a green and sustainable future through four key pillars: Environmental, Socio-Cultural, Quality, and Health and Safety. Each pillar encompasses specific initiatives aimed at enhancing our commitment to sustainability while positively impacting the community and the environment, all while ensuring smooth operations and high service quality for our guests. Our environmental protection initiatives are guided by the Environment Policy, ensuring compliance with local laws, regulations, and Marriott policies in all aspects.
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At Sheraton Hanoi Hotel, we are committed to reducing our environmental footprint through responsible resource management, climate action, and sustainable operations. Our focus includes lowering energy and water consumption, minimizing waste, reducing carbon emissions, and increasing the use of environmentally friendly products and technologies. Key initiatives include replacing nearly all lighting with energy-efficient LED systems, installing solar panels and heat pumps to reduce electricity and diesel consumption, implementing motion sensors in back-of-house areas, and utilizing a Building Management System to optimize air-conditioning performance. To reduce plastic waste, guest rooms are equipped with water filtration systems and reusable glass bottles, while bulk bathroom amenities help eliminate single-use plastics. We actively monitor and record electricity, water, gas, and fuel consumption through Marriott’s MESH system and maintain ambitious reduction targets. Environmental stewardship is further reinforced through participation in Marriott’s Climate Action Program, Earth Hour, Serve 360 initiatives, responsible recycling programs, battery collection drives, food waste management efforts, and ongoing replacement of guest room windows with Low-E glass to improve energy efficiency.
Sheraton Hanoi Hotel is dedicated to creating a positive social impact by supporting local communities, promoting diversity and inclusion, and fostering a culture of care among associates and guests. Through Marriott’s Serve 360 platform and Marriott SKVP Business Council initiatives, we actively contribute to charitable causes, community development, and social responsibility programs. Recent examples include fundraising campaigns for Than Sa Kindergarten in Thai Nguyen Province, support for adults with disabilities through partnerships with ACDC and Tito’s Handmade Vodka, community outreach visits, and student sustainability talk shows conducted in collaboration with local universities. We also encourage environmental awareness through activities such as used battery collection programs and sustainability education initiatives. Internally, we prioritize associate wellbeing through TakeCare programs, meditation and mindfulness activities, health and wellness initiatives, career development opportunities, and a strong focus on internal promotions. By investing in our people and supporting local communities, we strive to generate lasting value that extends beyond our hotel operations.
Our commitment to quality ensures that sustainability and exceptional guest experiences go hand in hand. Sheraton Hanoi Hotel continuously invests in service excellence, facility improvements, associate development, and operational efficiency to deliver memorable stays while maintaining responsible business practices. We monitor guest satisfaction through Guest Voice, GXP, Marriott.com reviews, and social media feedback, allowing us to identify opportunities for continuous improvement. Preventive maintenance programs, capital improvement projects, brand standards audits, and associate training initiatives help ensure our facilities remain efficient, safe, and aligned with Marriott’s global standards. We also contribute to the local economy through local sourcing, support for regional suppliers, and employment opportunities within the community. Examples of our quality-focused initiatives include routine preventive maintenance of guestrooms every 17 weeks, ongoing renovation programs, extensive service training, and sustainable procurement practices that prioritize local and environmentally responsible suppliers. Through these efforts, we aim to exceed guest expectations while creating long-term value for all stakeholders.
The health, safety, and wellbeing of our guests, associates, and business partners remain fundamental to everything we do. Sheraton Hanoi Hotel maintains strict compliance with Marriott International standards and local regulations through comprehensive health, food safety, fire safety, and emergency preparedness programs. Associates receive ongoing training in occupational health and safety, first aid, emergency response, HACCP food safety procedures, and fire life safety protocols. Regular fire drills, monthly safety meetings, internal inspections, and collaboration with local authorities help ensure preparedness across all areas of hotel operations. Water quality is routinely tested and monitored, while food safety is maintained through Marriott’s Global Food Safety Audit Program, allergen awareness training, and quarterly self-audits. Preventive maintenance programs, pest control measures, workplace inspections, and annual health check-ups further strengthen our commitment to risk management and wellbeing. By embedding health and safety into our daily operations, we create a secure, resilient, and welcoming environment for everyone who visits or works at the hotel.
Restaurants & Lounges
Oven D'or
Oven D'or offers inviting spaces for any kind of Hanoi dining. As an international Ho Tay, Hanoi buffet restaurant, it features quarterly themed cuisine festivals highlighting authentic dishes from around the world.
Restaurants & Lounges
Hemispheres Steak & Seafood Grill
Hemispheres is an award-winning West Lake steakhouse and seafood restaurant, serving premium, sustainably sourced ingredients. Its tranquil setting blends Vietnamese influences and offers romantic atmospheres next to the iconic West Lake.
Restaurants & Lounges
Lobby Lounge
The focal point of the hotel lobby area. Enjoy cocktails, a light snack or an elegant afternoon tea at our hotel bar in Hanoi. The Lobby Lounge provides a relaxed atmosphere and the perfect place to unwind.
Elevate Your Stay
Exclusive Access
Club
Sheraton Club Lounge
Capture stunning West Lake views, personalized butler services, private breakfasts, evening drinks, and meeting facilities.
Complimentary for: Platinum, Titanium, and Ambassador Elite Members (Plus One Guest)
Savor the Stories
Meet Our Culinary Team
At Hemispheres Steak & Seafood Grill, one of the top Michelin restaurants in Hanoi, our talented chefs blend creativity and passion. With years of experience, they craft exquisite dishes, from premium steaks to fresh seafood, using the finest ingredients, ensuring an unforgettable dining experience at Sheraton Hanoi.
Award-Winning Flavors
Hemispheres Steak & Seafood Grill proudly holds Michelin selection and is recognized as TripAdvisor's Best of the Best. Join us for a culinary journey that has garnered accolades for excellence in dining at Sheraton Hanoi.
Sustainable Dining
Inside our Hanoi 5-star hotel, sustainability is at the heart of everything we do. Discover Hemispheres restaurant, where we support local farmers and use fresh, seasonal ingredients, to craft flavorful dishes that celebrate the region while minimizing our environmental footprint.
Stay Healthy & Fit During Your Journey
Fitness Facilities and Massage Service
Maintain your fitness routine in the newly renovated Sheraton Fitness Centre at our Hanoi business hotel, featuring state-of-the-art gym equipment and running machines. Enjoy our outdoor swimming pool, surrounded by a lush garden. After your workout, recharge in the Jacuzzi and sauna, or indulge in a variety of body, face, and beauty treatments provided by our skilled massage therapists.
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FEATURED AMENITIES ON-SITE
Property Amenities On-Site
included amenities ()
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3 Restaurants
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Gift Shop
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Club Lounge
800000.00, Complimentary for Platinum+ Members
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Fee applies
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Fresh Linen Provided
All Rooms/Suites
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Business Center
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Fee applies
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On-Site Laundry
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No Chairs + Picnic Table
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Complimentary Wi-Fi
Free for Marriott Bonvoy Members
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Mobile Key
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Same Day Dry Cleaning
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24 Hour Room Service
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Room Service
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Wake-Up Calls
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Service Request
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Concierge
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Housekeeping
Daily
More Ways to Enjoy Your Stay
Spa
Oasis Relax Center
Discover pure tranquility at Oasis Relax Centre near Hoan Kiem Lake. Our Hanoi hotel spa features an enticing range of treatments from facials to full-body massages.
Fitness
Sheraton Fitness Center
A 24-hour access fitness center features modern gym equipment and sauna.
Swimming
Outdoor Pool
OUR LOCATION
Tel: +84 243-7199000
GETTING HERE
Sheraton Hanoi Hotel
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho Ward, Hanoi, Vietnam
Airport Shuttle:
₫1560000.00 - One-way, ₫3120000.00 - Round Trip
Reservation Required: +84 243-7199000
On-Property:
Private Car Service:
Limousine/Van Service
Nearby:
Bus Station:
Long Bien StationSubway Station:
Hanoi Metro - Cat Linh StationTrain Station:
WHAT TO EXPECT
Plan and Prepare for your Stay
Awards
2022 Tripadvisor Travelers Choice - Best of the Best
Where the world comes together
Meet You in the Lobby
Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways.
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Welcoming Service
With over 85 years of welcoming hospitality, our associates will make you want to come back again.
Global Destinations
Look for Sheraton Hotels in the heart of cities all over the world.
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Property Details
Check-in: 3:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 18
Pet Policy
Pets Not Allowed
Parking
Complimentary On-Site Parking
Long Term Parking
Policies and Payments
Accepts: Cash, Credit Cards
Services
24-hour Front Desk
Concierge desk service
Currency Exchange
Property has elevators
Languages spoken by staff:
English, Vietnamese, Korean, Japanese
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +84 243-7199000 . Click here to see accessible rooms types at this hotel.
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Accessible Entrance to On-Site Pool
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Entrance to On-Site Spa is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Alarm Clock Telephone Ringers
Bathtub Grab Rails
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Lever Handles on Guest Room Doors
Lowered Electrical Outlets
Mobility accessible rooms
Non-slip Grab Rails in the Bathroom
Roll-in Shower
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Certifications
Green Globe Certified
Footprints
Carbon Footprint: 42.40 kg per room night
Water Footprint: 983.10 liters per room night
Environmental
Practices
Guest Room Recycling
Frequently Asked Questions
The check-in time at Sheraton Hanoi Hotel is 3:00 pm and the check-out time is 12:00 pm.
No, pets are not allowed at Sheraton Hanoi Hotel.
On-site self parking is available at Sheraton Hanoi Hotel. Self parking is complimentary for guests.
View additional parking information in the hotel information section on this page.
Sheraton Hanoi Hotel offers a range of amenities designed to support a comfortable and enjoyable stay, including Dining & Relaxation, Fitness & Recreation, Family / Business, and Convenience & Services.
For dining and relaxation, the property features Restaurant, Spa, Room Service, and 24 Hour Room Service, and more. For fitness and recreation, the property features Fitness Center and Outdoor Pool, and more. For family and business needs, the property offers Meeting Space and Business Center, and more.
Additional conveniences include Complimentary Wi-Fi, Gift Shop, Same Day Dry Cleaning, On-Site Laundry, Wake-Up Calls, Daily Housekeeping, and Mobile Key, and more.
Yes, Sheraton Hanoi Hotel has in-room Wi-Fi available to hotel guests. Marriott Bonvoy members receive complimentary in-room Internet access when they book direct. Sign up for Marriott Bonvoy for free as you complete your Sheraton Hanoi Hotel booking.
The closest airport near Sheraton Hanoi Hotel is Noi Bai International Airport (HAN). HAN is located approximately 20.6 KM from the hotel.
Yes, Sheraton Hanoi Hotel has an airport shuttle to Noi Bai International Airport (HAN).
No, Sheraton Hanoi Hotel does not have electric vehicle charging stations.
Yes, Sheraton Hanoi Hotel has Sheraton Club lounge available to qualifying guests during their stay. Upgrade your stay by booking a room with Sheraton Club lounge access (subject to availability), which opens the door to exclusive amenities and services. Marriott Bonvoy Platinum, Titanium, and Ambassador Elite members receive complimentary lounge access during their stay.
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