Book our 5-star hotel in Vietnam’s capital city

Situated on the shores of Hanoi's West Lake and surrounded by its many local attractions, Sheraton Hanoi Hotel is just a quick drive to the bustling downtown of Hanoi City. Explore the nearby Old Quarter, home to Hoan Kiem Lake, Hanoi Opera House and exceptional boutiques. After an evening in Hanoi City, return to our 5-star hotel for a cocktail in the courtyard or a delicious meal in one of our four excellent restaurants. Business travelers and wedding parties in Vietnam appreciate our ten flexible indoor or outdoor event spaces. When it's time to replenish your body and mind, visit the Relaxation Centre with an adjacent outdoor pool and the Lakeside Garden. Our 299 spacious hotel rooms, including 16 suites, feature panoramic West Lake views and the incomparable Sheraton Signature Sleep Experience. Inspired by Vietnamese and French colonial décor and designed with soaring ceilings, each room infuses your stay with Hanoi City’s culture and grace.

Rooms & Suites

A Serene Setting

Situated on the shore of Hanoi’s largest lake, Sheraton Hanoi Hotel features the panoramic views of lush greenery around the West Lake and Red River.


An Authentic Resort in Hanoi

Close to the bustle and excitement of the city, Sheraton Hanoi Hotel is surrounded by lush gardens, sweeping lawns and tranquil courtyards.

Person in yoga pose in garden.

Local Cuisine

Sheraton Hanoi proudly presents Executive Chef, Nguyen Cong Chung, as 'Asia Chef Hotelier of the Year' Award Winner'. Chung and his culinary team are honored to serve you at a selection of 4 charming restaurants & lounge.

Hemispheres Steak Seafood Grill
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Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Click to see updates and learn more about what to expect at our hotel.



A Taste of Hanoi Tet

Available: January 14, 2022February 28, 2022

Cherish joyful moments with your loved ones enjoying the special Tet offer and spread the joyful spirit of Tet.


Earn Eat Enjoy

Available: October 15, 2021June 30, 2022

Book your getaway at Sheraton Hanoi Hotel and take advantage of hotel credit to enjoy hotel facilities.

Our Location

Getting Here

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District,Hanoi Vietnam

Tel: +84 243-7199000
Distance From Property: 20.8 Miles
Phone Number: +84 243-5876611
Visit Website
Airport Shuttle: 1750000
Alternate Airport Transportation:
16-seat van transportation


Private Car Service:
Limousine/Van Service


Bus Station:

Long Bien Station

Train Station:

Hanoi Railway Station

Long Bien Railway Station

Lakeside Garden

Environmental Practices

Energy & Water Conservation

The Make a Green Choice program rewards guests for choosing to conserve natural resources in their guest rooms.

Details on Environmental Practices

High-efficiency lighting in guest rooms

High-efficiency lighting in public areas

Water conserving fixtures

Smart irrigation practices

Regular preventive maintenance


Dumpster monitoring

Organic waste composting

Environmentally preferred suppliers

Environmentally preferred products

Amenity management

Sustainable food and beverage options

Green Housekeeping

Integrated pest management practices

Low-emitting materials, such as paints, flooring and furniture

Property-level Green Council

Sustainable Meetings Practices

Carbon-offset program

Sheraton Club Lounge

Sheraton Club Lounge

Situated on the 17th floor and offering panoramic views of West Lake from expansive windows, the Sheraton Club Lounge is available to club guests. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options. Hours: 6:30 AM - 10:00 PM

Lobby of Sheraton Hanoi Hotel

Concierge Desk

Always ready to share the best Hanoi has to offer, our professional concierge staff is available to provide expert information and a warm smile. The team offers help with everyday necessities such as mail and shipping, laundry, travel and translation services, currency exchange, and babysitting. Stop by for assistance for recommendations to the area’s top restaurants and more.


Elevate Your Work

Sheraton has partnered with 24Slides to offer a 40% discount on 24-hour turnaround professional presentation design services

Property Details


Fitness Center


Outdoor Pool

Meeting Space


Business Center

Gift Shop

Dry Cleaning Service



Room Service

24 Hour Room Service

Wake up Calls

Daily Housekeeping

Turndown Service


Service Request

Check-in: 3:00 pm

Check-out: 12:00 pm

Pet Policy

Pets Not Allowed

Parking Complimentary On-Site Parking
Policies and Payments

Accepts: Cash,Credit Cards



Concierge desk service

Currency Exchange

Property has elevators

Languages spoken by staff:
English, Vietnamese, Korean, Japanese

For more information about the physical features of our accessible rooms,common areas,or special services relating to a specific disability,please call +84 243-7199000

Accessible Hotel Features

Accessible on-site parking

Property has elevators

Self Operating lift or a sloped entry in hotel swimming pools

Service Animals are Welcome

Valet parking for vehicles outfitted for drivers in wheelchairs

Van Accessible on-site parking

Accessible Areas with Accessible Routes from Public Entrance

Accessible Entrance to On-Site Pool

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Entrance to On-Site Spa is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Adjustable HIght Hand-Held Shower Wand

Alarm Clock Telephone Ringers

Bathtub Grab Rails

Bathtub Seat

Close Caption TV

Deadbolts on Guest Room and Suites Doors

Electronic Room Key

Flashing Door Knockers

Guest Room and Suites Doors Self-Closing

Hearing Accessible Rooms and/or Kits

Lever Handles on Guest Room Doors

Lowered Deadbolts on Guest Room Doors

Lowered Electricat Outlets

Lowered Night Guards on Guest Room Doors

Lowered Viewports in Guest Room Doors

Mobility accessible rooms

Non-slip Grab Rails in the Bathroom

Roll-in Shower

Room Windows Open

Safety Chains and/or Latches on Guest Doors

Secondary Locks on Room Windows

TTY/TTD Compatible

Toilet Seat at Wheelchair Height - Toilet for Disabled

Transfer Showers in Guest Rooms

Viewports in Guest Room and Suites Doors