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FAQs for customers who booked with Marriott International
If you made your reservation for a Sonder property that was booked through Marriott channels, including Marriott.com, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, we recommend that you contact your credit card issuing bank to initiate a refund request to ensure your refund is accurately recorded. Any refund will be processed on the card which the pre-payment was processed. Marriott will provide support in facilitating the refund process that you initiate, however since Marriott didn’t charge the card, we will coordinate with the appropriate parties, including card processors, as appropriate to facilitate the refund as quickly as possible. If you have any questions or need assistance, please contact our Customer Care team directly here. If you booked on a third-party channel, please contact them directly to arrange your refund. We sincerely apologize for the inconvenience.
If you have an upcoming reservation, you should have received an email about the potential to rebook at another Marriott Bonvoy property. If not, please contact our Customer Care team directly here.
If you made your reservation for a Sonder location that was booked through Marriott channels, including Marriott.com, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, we recommend that you contact your credit card issuing bank to initiate a refund request to ensure your refund is accurately recorded. Any refunds will be processed on the card which the pre-payment was processed.
If you have a reservation coming up in the next few days, please contact our Customer Care team here, and they will work with you to find new accommodations.
FAQs for customers who made pre-paid reservations with Marriott International
If you have a reservation at Sonder location that was booked through Marriott channels, including Marriott.com, Marriott Bonvoy Mobile App, the Customer Engagement Center, and Fliggy, we recommend that you contact your credit card issuing bank to initiate a refund request to ensure your refund is accurately recorded. Any refunds will be processed on the card which the pre-payment was processed. Marriott will provide support in facilitating the refund process that you initiate, however since Marriott didn’t charge the card, we will coordinate with the appropriate parties, including card processors, as appropriate to facilitate the refund as quickly as possible. If you have any questions or need assistance, please contact our Customer Care team directly here. If you booked on a third-party channel, please contact them directly to arrange your refund. We sincerely apologize for the inconvenience.
The timing for issuing a refund will depend on the policies of your credit card issuing bank. Marriott will provide support in facilitating the refund process that you initiate, however since Marriott didn’t charge the card, we will coordinate with the appropriate parties, including card processors, as appropriate to facilitate the refund as quickly as possible.
Yes, we recommend that you contact your credit card issuing bank to initiate a refund request to ensure your refund is accurately recorded. Any refunds will be processed on the card which the pre-payment was processed. Marriott will provide support in facilitating the refund process that you initiate, however since Marriott didn’t charge the card, we will coordinate with the appropriate parties, including card processors, as appropriate to facilitate the refund as quickly as possible.
Please contact the channel through which you made the reservation.