WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Disinfectant wipes are available from reception for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping services daily.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

• Fitness Centre: Open 24/7. Towels and mineral water available
• Hotel Hoppa Shuttle (Third party service): Take H2B for Terminal 2&3 or H5B for Terminal 5 for Sheraton Heathrow Hotel. Ticket price: £6.
• Hotel E-shuttle Service (Third party service): If you are flying into Heathrow, why not pre-book a private, electric transfer in one of WeKnow's Jaguar I-PACE cars. Travel with peace of mind knowing that all of their vehicles are fully sanitised before each journey. Your driver will meet you at the WeKnow London Welcome Desk in Arrivals before bringing you safely and comfortably to the Sheraton Heathrow Hotel. book online here or contact the hotel for more information. Rates from £7.
• Rent a bike and explore our local area with Bikeable: book online here.
• Sheraton Heathrow Hotel guests can book PCR / Test to Release / Antigen Covid-19 tests through our on-site partners, Medical & Rescue. Contact enquiries@medicalandrescue.co.uk or book direct here

• Breakfast: Served daily in Cast Iron Bar & Grill from 6:30am till 10:30am. Breakfast starts from £12.50.
• Lunch & Dinner: Our Lobby-Bar menu is available from 12:00pm to 11.00pm serving a selection of international dishes including freshly baked pizzas from our stone-fired oven and refreshing drinks.
• Dinner: Cast Iron Bar & Grill is open daily from 6pm till 10:00pm, serving juicy streaks, freshly baked bread and seasonal salads. Book your table here

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available complimentary for Platinum and above.
• Lounge Access: Open 24/7. Soft drinks, tea and coffee are available at all times, and a selection of complimentary snacks and alcoholic beverages are available daily between 18.00 and 20.00 hours.
• Welcome Gift: As policy.
• Late Check-Out: Available upon request.
• Mobile Check-In/Check-Out: Available.
• Mobile Key: Available.
• Mobile Dining: Available.
• Mobile Guest Requests: Available.

• Rent you own private bar this festive season
  Get exclusive use of The Discovery Bar for your festive celebration. Enjoy an informal celebration, tuck into our sharer boards featuring a selection of small bites and nibbles. The perfect accompaniment for after-work festive drinks! Find out more here
• Whether you're searching for the perfect networking venue or organizing a business conference, our dedicated team is ready to assist with your next event. Our 10,760 square feet of flexible function space which is ready to welcome up to 200 delegates with varied sizes of meeting rooms and break out spaces, we have in total 21 meeting spaces. We have a unique garden space and conference atrium for all occasions. We'll make every guest feel more than welcome with our meeting concierge at your service throughout your meeting duration. You'll find authentic service and superior facilities that cater to business travellers, leisure guests, and groups of all sizes. Whether you're searching for the perfect networking venue or organizing a business conference, our dedicated team is ready to assist with your next event. Our 10,760 square feet of flexible function space which is ready to welcome up to 200 delegates with varied sizes of meeting rooms and break out spaces, we have in total 21 meeting spaces. We have a unique garden space and conference atrium for all occasions. We'll make every guest feel more than welcome with our meeting concierge at your service throughout your meeting duration. You'll find authentic service and superior facilities that cater to business travellers, leisure guests, and groups of all sizes.Whether you're searching for the perfect networking venue or organizing a business conference, our dedicated team is ready to assist with your next event. Our 10,760 square feet of flexible function space which is ready to welcome up to 200 delegates with varied sizes of meeting rooms and break out spaces, we have in total 21 meeting spaces. We have a unique garden space and conference atrium for all occasions. We'll make every guest feel more than welcome with our meeting concierge at your service throughout your meeting duration. You'll find authentic service and superior facilities that cater to business travellers, leisure guests, and groups of all sizes.