WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

The Langley Team

• Temperature checks will be conducted on a daily basis before entering the premises of the hotel, if high body temperatures are detected the affected team member will be sent home and will be required to follow official self-isolation guidance.
• If unwell team members are required to stay home, and inform their HOD.
• All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes.
• All team members will be required to wear PPE as appropriate.
• The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.

The Langley Guests

• Your temperature will be taken at the hotel entrance. If your temperature is 37.8 degrees and above, regretfully, the stay will either have to be re-scheduled or cancelled where in that case you will receive your full deposit back.
• Due to social distancing valet parking will not be available.
• Please use your bedroom bathroom rather than public areas bathrooms.
• Please wash/sanitise your hands when returning to your bedroom.
• Cash will not be accepted, unless arranged by prior agreement.

The Langley Spa Guests

• If you are a resident of our hotel the above measures would apply in addition to the below.
• Appointments will need to be made prior to arrival for both Spa Experiences and facility usage.
• You will be required to complete a consultation form prior to arrival.
• We will not be conducting any spa tours. We instead have a virtual tour of the facilities that we can send should you wish to see what we have to offer.
• You will be required to wear a face mask in any public areas within the spa.
• Our therapists have been trained to strict Covid19 guidelines which will be carried out should you be having a treatment with us. Protective screens will be used during treatments along with face masks and strict hand washing regimes are in place.
• Before entering the premises you will be required to have your temperature checked. If your temperature is 37.8 degrees or above entry will be refused.
• We have reduced the number of guests able to use the Spa facilities at one time. In between Spa sessions a deep clean of all areas is carried out.
• All Spa experience food offerings will be dinned in the hotel restaurant.
• We will not accept cash payments unless arranged by prior agreement.
• Should you have any symptoms prior to arrival, please notify us immediately where we will be happy to reschedule your booking.

Hotel

• The highest food safety standards will continue to be maintained.
• The Duty Manager is our designated individual who will be responsible for any COVID-19 related queries (guests & staff).

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• An electrostatic sprayer which will be used to sanitise all the floors & areas of the hotel to ensure additional safety.
• We have removed non-essential items to minimise any contamination risk.
• An amenity kit will be available upon request which includes sanitiser and face covering.
• Physical distancing measures will be in place in all common areas.
• Signage will be displayed in all common areas to reinforce social distancing.
• Designated partitions have been installed on reception, concierge and reception desks.
• Lift capacity will be limited to one person at each time, unless travelling together.
• Enhanced cleaning in public areas with an increased frequency.
• Hand sanitising stations will be provided at every key public area (front desk, bar, restaurant, toilets).
• Housekeeping will be available upon request only, guests will be required to vacate the room in order to be properly ventilated prior to housekeeping entering.
• Additional disinfection measures will be in place in highly used areas (Door knobs, TV Remote control, Crave units).

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Hotel Lobby: Open, masks required at all times.
Cedar Restaurant: Open, reservation required.
Churchill Bar: Operating on Normal Schedule, social distancing required.
Drawing Room: Operating on Normal Schedule, social distancing required.
Terraces: Operating on Normal Schedule, social distancing required.
Spa: Partially Open, reservation required. masks required at all times throughout treatments.

• For walk in bookings, you will be required to give your contact details on arrival at the restaurant.
• Before entering the premises you will be required to have your temperature checked. If your temperature is 37.8 degrees or above entry will be refused.
• We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings.
• We have expanded dining hours during higher occupancy periods.
• We will limit table linens and have established strict table/chair sanitation procedures between guest seating periods.
• We have suspended all buffets. Breakfast will be available from an a la-carte menu.
• There will be more ‘to go' options in our food and beverage outlets.
• Salt and pepper shakers will be removed and available on request. They will be sanitised after each use.
• We will not accept cash payments unless arranged by prior agreement.
• We will use batched cocktails/ingredients where possible to limit the handling of products.
• We have expanded our in room dining and outside picnic offering.
• Single use menus will be in place across all outlets excluding outdoor outlets which in that case will be wiped and sanitised after each use.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: YES
• Welcome Gift: YES
• Late Check-Out: YES
• Mobile Check-In/Check-Out: YES
• Mobile Guest Requests: YES