Welcome to Sheraton Hanoi Hotel

Explore Hanoi from our welcoming lakeside hotel

Sitting right on the shore of Hanoi's West Lake, the Sheraton Hanoi Hotel has a gorgeous view across the lake. The hotel is only a 10-min drive to the bustling Old Quarter - home to Hanoi's must visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House and many colorful street vendors. After an evening out, sit back and sip a locally inspired Sheraton Signature cocktail or a delicious meal with diverse options from international buffet, Western cuisine or local delicacies in our exceptional restaurants. Business travelers and wedding guests in Vietnam appreciate our ten flexible indoor and outdoor event spaces. When it's time to recharge the body and mind, stop by the Relaxation Center with its unique outdoor pool and lush garden. All of the 299 rooms including 16 suites, have a gorgeous view of the West Lake and every room is equipped with, Sheraton Signature Sleep Experience. Inspired by Vietnamese and French colonial decor, each room infuses your stay with Hanoi’s culture and grace.

Rooms & Suites

Stunning Lake View

Sitting right on the shore of Hanoi's West Lake, the Sheraton Hanoi Hotel's 299 rooms, including 16 suites have a gorgeous view across the lake.


Hanoi is Yours to Explore

The hotel is only a 10-min drive to the bustling Old Quarter - home to Hanoi's must visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House and many colorful street vendors.

Person standing outside take a picture of statue.

Endless Dining Options

The hotel is home to four restaurants & lounge offering a diverse options from international buffet, Western cuisine or authentic local delicacies.

A steak served on a square plate with a person dripping a sauce on top of the food.
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Commitment to Clean

As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Click to see updates and learn more about what to expect at our hotel.


Family Fun Staycation

: March 4, 2022August 31, 2022

Together with your family, enjoy our exclusive fun family staycation package and create unforgettable memories.


Earn Eat Enjoy

: December 31, 2021December 31, 2022

Book your getaway at Sheraton Hanoi Hotel and take advantage of hotel credit to enjoy hotel facilities.

Our Location

Getting Here

Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam

Tel: +84 243-7199000
Distance From Property: 20.8 KM
Phone Number: +84 243-5876611
Visit Website
Airport Shuttle: 1180000
Alternate Airport Transportation:
16-seat van transportation


Private Car Service:
Limousine/Van Service

Local Shuttle: 650000


Bus Station:

Long Bien Station

Train Station:

Hanoi Railway Station

Long Bien Railway Station

Lakeside Garden

Environmental Practices

Energy & Water Conservation

The Make a Green Choice program rewards guests for choosing to conserve natural resources in their guest rooms.

Details on Environmental Practices

High-efficiency lighting in guest rooms

High-efficiency lighting in public areas

Water conserving fixtures

Smart irrigation practices

Regular preventive maintenance


Dumpster monitoring

Organic waste composting

Environmentally preferred suppliers

Environmentally preferred products

Amenity management

Sustainable food and beverage options

Green Housekeeping

Integrated pest management practices

Low-emitting materials, such as paints, flooring and furniture

Property-level Green Council

Sustainable Meetings Practices

Carbon-offset program

Sheraton Club Lounge

Sheraton Club Lounge

Situated on the 17th floor and offering panoramic views of West Lake from expansive windows, the Sheraton Club Lounge is available to club guests. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options. Hours: 6:30 AM - 10:00 PM

Lobby of Sheraton Hanoi Hotel

Concierge Desk

Always ready to share the best Hanoi has to offer, our professional concierge staff is available to provide expert information and a warm smile. The team offers help with everyday necessities such as mail and shipping, laundry, travel and translation services, currency exchange, and babysitting. Stop by for assistance for recommendations to the area’s top restaurants and more.

Property Details



Fitness Center


Outdoor Pool

Meeting Space


Gift Shop

Dry Cleaning Service



Room Service

24 Hour Room Service

Wake up Calls

Daily Housekeeping

Turndown Service


Service Request

Check-in: 3:00 pm

Check-out: 12:00 pm

Pet Policy

Pets Not Allowed

Parking Complimentary On-Site Parking
Policies and Payments

Accepts: Cash,Credit Cards



Concierge desk service

Currency Exchange

Property has elevators

Languages spoken by staff:

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +84 243-7199000

Accessible Hotel Features

Property has elevators

Accessible Areas with Accessible Routes from Public Entrance

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Guest Room Accessibility

Accessible Vanities

Alarm Clock Telephone Ringers

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Mobility accessible rooms

Toilet Seat at Wheelchair Height - Toilet for Disabled


Carbon Footprint : 93.73 kg per room night

Water Footprint : 1820 liters per room night

Environmental Practices

Guest Room Recycling