Welcome to Sheraton Hanoi Hotel

Relax at our hotel near Hoan Kiem Lake, Hanoi

Located beside beautiful West Lake the Sheraton Hanoi Hotel offers guests gorgeous lake views only 10 minutes from Hanois bustling Old Quarter. This neighbourhood houses popular tourist attractions like Hoan Kiem Lake, the Hanoi Opera House and many colourful street vendors. After an evening out in Hanoi, Vietnam, sit back and sip a locally inspired cocktail or sample our diverse dining options, including an international buffet, Western cuisine and local delicacies. Business travellers and wedding guests in Vietnam appreciate our hotel's 10 flexible indoor and outdoor event spaces. When you're ready to recharge your body and mind, stop by our relaxation centre with a lush garden and outdoor pool. All of our West Lake, Hanoi hotel's 299 rooms, including 16 suites, offer dramatic views of West Lake as well as our Sheraton Signature Sleep Experience. Inspired by Vietnamese and French colonial decor, our lakeside accommodation infuses your Hanoi stay with culture and grace.

Pool Closure from Nov 22nd - 30th, 2023.
We would like to inform you that our pool will be temporarily closed for maintenance purposes. We apologize for any inconvenience and appreciate your understanding. The pool will reopen on December 1st, 2023. Thank you for your patience.

Rooms & Suites

Stunning Lake View

Sitting right on the shore of Hanoi's West Lake, the Sheraton Hanoi Hotel's 299 rooms, including 16 suites have a gorgeous view across the lake.


Hanoi is Yours to Explore

The hotel is only a 10-min drive to the bustling Old Quarter - home to Hanoi's must visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House and many colorful street vendors.

Visiting Kim Lien Pagoda

Endless Dining Options

The hotel is home to four restaurants & lounge offering a diverse options from international buffet, Western cuisine or authentic local delicacies.

Hemispheres Steak & Seafood Grill


Sheraton Hanoi Hotel

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam

Tel: +84 243-7199000
Distance From Property: 20.6 KM
Phone Number: +84 243-5842627
Visit Website
Airport Shuttle: Fee


Private Car Service:

Limousine/Van Service


Bus Station:

Long Bien Station

Train Station:

Hanoi Railway Station

Long Bien Railway Station


Plan and Prepare for your Stay

Lakeside Garden

Environmental Practices

Energy & Water Conservation

The Make a Green Choice program rewards guests for choosing to conserve natural resources in their guest rooms.

Details on Environmental Practices

High-efficiency lighting in guest rooms

High-efficiency lighting in public areas

Water conserving fixtures

Smart irrigation practices

Regular preventive maintenance


Dumpster monitoring

Organic waste composting

Environmentally preferred suppliers

Environmentally preferred products

Amenity management

Sustainable food and beverage options

Green Housekeeping

Integrated pest management practices

Low-emitting materials, such as paints, flooring and furniture

Property-level Green Council

Sustainable Meetings Practices

Carbon-offset program

Sheraton Club Lounge

Sheraton Club Lounge

Situated on the 17th floor and offering panoramic views of West Lake from expansive windows, the Sheraton Club Lounge is available to club guests. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options. Hours: 6:30 AM - 10:00 PM


Concierge Desk

Always ready to share the best Hanoi has to offer, our professional concierge staff is available to provide expert information and a warm smile. The team offers help with everyday necessities such as mail and shipping, laundry, travel and translation services, currency exchange, and babysitting. Stop by for assistance for recommendations to the area’s top restaurants and more.


2022 Trip Advisor Best of the Best
2022 Tripadvisor Travelers Choice - Best of the Best

Where the world comes together

lobby, reception

Meet You in the Lobby

Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways.

Learn More
Restaurant Reception

Welcoming Service

With over 85 years of welcoming hospitality, our associates will make you want to come back again.

City View

Global Destinations

Look for Sheraton Hotels in the heart of cities all over the world.

Find a Hotel

Property Details


Fitness Center


Outdoor Pool

Meeting Space

Free Wifi


Gift Shop

Dry Cleaning Service


Room Service

24 Hour Room Service

Wake up Calls

Daily Housekeeping

Mobile Key

Service Request

Check-in: 3:00 pm

Check-out: 12:00 pm

Minimum Age to Check In: 18

Pet Policy

Pets Not Allowed

Pets are not allowed at the hotel

Parking Complimentary On-Site Parking
Policies and Payments

Accepts: Cash, Credit Cards



Concierge desk service

Currency Exchange

Property has elevators

Languages spoken by staff:
English, Vietnamese, Korean, Japanese

For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +84 243-7199000

Accessible Hotel Features

Accessible on-site parking

Property has elevators

Van Accessible on-site parking

Accessible Areas with Accessible Routes from Public Entrance

Entrance to On-Site Business Center is Accessible

Entrance to On-Site Fitness Center is Accessible

Main Entrance is Accessible

Meeting Spaces are Accessible

On-Site Restaurants are Accessible

Room and Suites Access through the Interior Corridor

Guest Room Accessibility

Accessible Vanities

Alarm Clock Telephone Ringers

Deadbolts on Guest Room and Suites Doors

Electronic Room Key

Lever Handles on Guest Room Doors

Lowered Electrical Outlets

Mobility accessible rooms

Room Windows Open

Secondary Locks on Room Windows

Toilet Seat at Wheelchair Height - Toilet for Disabled

Viewports in Guest Room and Suites Doors


Carbon Footprint: 47.07 kg per room night

Water Footprint: 1073.58 liters per room night

Environmental Practices

Guest Room Recycling

Frequently Asked Questions

The check-in time at Sheraton Hanoi Hotel is 3:00 pm and the check-out time is 12:00 pm.

The pet policy at Sheraton Hanoi Hotel is:

Pets Not Allowed (Pets are not allowed at the hotel)

The parking options at Sheraton Hanoi Hotel are:

Complimentary On-Site Parking

The property amenities at Sheraton Hanoi Hotel are:

Restaurant Fitness Center Spa Outdoor Pool Meeting Space Free Wifi Tennis Gift Shop Dry Cleaning Service Laundry Room Service 24 Hour Room Service Wake up Calls Daily Housekeeping Mobile Key Service Request

Yes, Sheraton Hanoi Hotel has free Wi-Fi available to hotel guests.