Awards
2022 Tripadvisor Travelers Choice - Best of the Best
Welcome to Sheraton Hanoi Hotel
Relax at our hotel near Hoan Kiem Lake, Hanoi
Located beside beautiful West Lake, the Sheraton Hanoi Hotel offers guests gorgeous lake views only 10 minutes from Hanoi's bustling Old Quarter. This neighbourhood houses popular tourist attractions like Hoan Kiem Lake, the Hanoi Opera House and many colourful street vendors. After an evening out in Hanoi, Vietnam, sit back and sip a locally inspired cocktail or sample our diverse dining options, including an international buffet, Western cuisine and local delicacies. Business travellers and wedding guests in Vietnam appreciate our hotel's 10 flexible indoor and outdoor event spaces. When you're ready to recharge your body and mind, stop by our relaxation centre with a lush garden and outdoor pool. All of our West Lake, Hanoi hotel's 299 rooms, including 16 suites, offer dramatic views of West Lake as well as our Sheraton Signature Sleep Experience. Inspired by Vietnamese and French colonial decor, our lakeside accommodation infuses your Hanoi stay with culture and grace.
Rooms & Suites
Stunning Lake View
Sitting right on the shore of Hanoi's West Lake, the Sheraton Hanoi Hotel's 299 rooms, including 16 suites have a gorgeous view across the lake.
Hanoi is Yours to Explore
The hotel is only a 10-min drive to the bustling Old Quarter - home to Hanoi's must visit tourist attractions, such as the Hoan Kiem Lake, the Hanoi Opera House and many colorful street vendors.
Oasis Relax Center and Fitness Center
Keep up with your fitness routine in our health and fitness center, offering outdoor pool with serene views. Afterwards, replenish your energy in the Jacuzzi and sauna or at our spa with an array of body, face, and beauty treatments to choose from.
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Endless Dining Options
The hotel is home to four restaurants & lounge offering a diverse options from international buffet, Western cuisine or authentic local delicacies.
Oven D'or Restaurant
Oven D'or Restaurant serves up an intriguing blend of international cuisine and à-la-carte options for breakfast, lunch, brunch and dinner. Savor the premium seafood, grilled meats, fresh sushi, sashimi and more near the beautiful West Lake of Hanoi.
Hemispheres Steak & Seafood Grill
Treat your taste buds to a delectable culinary experience featuring steaks and seafood at our Hanoi resort's restaurant and grill. We've been recognized as the #4 Best Fine Dining Restaurant in Vietnam by the 2022 Travelers Choice Best of the Best Awards.
Exceptional Service
Our expert events team is dedicated to bringing your vision to life in our flexible ballrooms —each offering a unique brand of charm.
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OUR LOCATION
Tel: +84 243-7199000
GETTING HERE
Sheraton Hanoi Hotel
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam
Airport Shuttle: Fee
Alternate Airport Transportation:
On-Property:
Private Car Service:
Limousine/Van Service
Nearby:
Bus Station:
Long Bien StationTrain Station:
Hanoi Railway Station
Long Bien Railway Station
WHAT TO EXPECT
Plan and Prepare for your Stay
Environmental Practices
Energy & Water Conservation
The Make a Green Choice program rewards guests for choosing to conserve natural resources in their guest rooms.
Details on Environmental Practices
High-efficiency lighting in guest rooms
High-efficiency lighting in public areas
Water conserving fixtures
Smart irrigation practices
Regular preventive maintenance
Recycling
Dumpster monitoring
Organic waste composting
Environmentally preferred suppliers
Environmentally preferred products
Amenity management
Sustainable food and beverage options
Green Housekeeping
Integrated pest management practices
Low-emitting materials, such as paints, flooring and furniture
Property-level Green Council
Sustainable Meetings Practices
Carbon-offset program
Sheraton Club Lounge
Situated on the 17th floor and offering panoramic views of West Lake from expansive windows, the Sheraton Club Lounge is available to club guests. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options. Hours: 6:30 AM - 10:00 PM
Concierge Desk
Always ready to share the best Hanoi has to offer, our professional concierge staff is available to provide expert information and a warm smile. The team offers help with everyday necessities such as mail and shipping, laundry, travel and translation services, currency exchange, and babysitting. Stop by for assistance for recommendations to the area’s top restaurants and more.
Where the world comes together
Meet You in the Lobby
Spend time in the Sheraton lobby. We've created spaces to connect in unique and innovative ways.
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Welcoming Service
With over 85 years of welcoming hospitality, our associates will make you want to come back again.
Global Destinations
Look for Sheraton Hotels in the heart of cities all over the world.
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Property Details
Tennis
Gift Shop
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Service Request
Check-in: 3:00 pm
Check-out: 12:00 pm
Minimum Age to Check In: 18
Pet Policy
Pets Not Allowed
Pets are not allowed at the hotel
Parking
Complimentary On-Site Parking
Policies and Payments
Accepts: Cash, Credit Cards
Services
Babysitting
Concierge desk service
Currency Exchange
Property has elevators
Languages spoken by staff:
English, Vietnamese, Korean, Japanese
For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +84 243-7199000
Accessible Hotel Features
Accessible on-site parking
Property has elevators
Van Accessible on-site parking
Accessible Areas with Accessible Routes from Public Entrance
Entrance to On-Site Business Center is Accessible
Entrance to On-Site Fitness Center is Accessible
Main Entrance is Accessible
Meeting Spaces are Accessible
On-Site Restaurants are Accessible
Room and Suites Access through the Interior Corridor
Guest Room Accessibility
Accessible Vanities
Alarm Clock Telephone Ringers
Deadbolts on Guest Room and Suites Doors
Electronic Room Key
Lever Handles on Guest Room Doors
Lowered Electrical Outlets
Mobility accessible rooms
Room Windows Open
Secondary Locks on Room Windows
Toilet Seat at Wheelchair Height - Toilet for Disabled
Viewports in Guest Room and Suites Doors
Footprints
Carbon Footprint: 48.39 kg per room night
Water Footprint: 1135.17 liters per room night
Environmental Practices
Guest Room Recycling
What are the check-in and check-out times at Sheraton Hanoi Hotel?
The check-in time at Sheraton Hanoi Hotel is 3:00 pm and the check-out time is 12:00 pm.
Does Sheraton Hanoi Hotel allow pets?
The pet policy at Sheraton Hanoi Hotel is:
Pets Not Allowed (Pets are not allowed at the hotel)
What are the parking options at Sheraton Hanoi Hotel?
The parking options at Sheraton Hanoi Hotel are:
Complimentary On-Site Parking
What property amenities are available at Sheraton Hanoi Hotel?
The property amenities at Sheraton Hanoi Hotel are:
Restaurant
Fitness Center
Spa
Outdoor Pool
Meeting Space
Tennis
Gift Shop
Dry Cleaning Service
Laundry
Room Service
24 Hour Room Service
Wake up Calls
Daily Housekeeping
Service Request
Does Sheraton Hanoi Hotel have Wi-Fi?
Yes, Sheraton Hanoi Hotel has free Wi-Fi available to hotel guests.
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