Sustainability at Madrid Marriott Hotel Princesa Plaza

Procurement decisions are guided by environmental, social, and governance (ESG) criteria, helping ensure suppliers align with the hotel's commitment to responsible business practices, compliance, and continuous improvement.

The hotel is advancing its decarbonization strategy by increasing renewable energy use and reducing reliance on fossil fuels, including plans to install photovoltaic panels and implement energy-efficient technologies to support climate neutrality goals.

The recent renovation of the property incorporated advanced building solutions designed to improve energy performance and operational efficiency. These upgrades support a more efficient use of resources while enhancing the overall performance and comfort of the hotel.

The hotel follows a decarbonization strategy based on monitoring energy use and emissions, supported by an Energy Efficiency and Decarbonization Plan that sets actions to reduce consumption, cut CO₂ emissions, and progress toward long-term climate neutrality.

The hotel continuously monitors water consumption as part of its resource efficiency strategy. Additionally, the Decarbonization Plan includes specific actions to optimize water use through facility improvements and the monitoring of key consumption points.

Responsible waste management through selective collection and collaboration with authorized partners. In 2025, waste streams such as organic matter, packaging, glass, paper, and cardboard were separated, ensuring traceability and compliance with environmental regulations.

Consumption of locally sourced products by collaborating with certified local suppliers, contributing to the local economy and reducing the environmental impact associated with the transportation of goods. These include suppliers certified under the “Kilometer Zero” label.

Active participation in social impact initiatives through collaboration with third-sector organizations. Notably, the donation of textiles, tableware, and equipment to the Vicente de Paúl Comprehensive Program run by the Daughters of Charity, supporting projects for people in situations of social vulnerability.

The hotel promotes a program of experiences designed to connect guests with Madrid’s identity through collaborations with local artisans, producers, and businesses. These initiatives include cultural, gastronomic, and sensory experiences that contribute to the local economy and highlight local heritage and commerce.

Madrid Marriott Hotel Princesa Plaza promotes awareness of Madrid’s cultural, gastronomic, and commercial heritage through information provided to guests, personalized recommendations, and the promotion of local businesses, experiences, and suppliers, fostering more responsible tourism connected to the destination.

Madrid Marriott Hotel Princesa Plaza promotes healthy habits among both employees and guests. In addition to maintaining occupational health and safety and well-being policies, the hotel offers guests a fully equipped gym and a food and beverage offering that includes healthy options adapted to different dietary needs.

From the hotel, we regularly conducts digital satisfaction surveys to understand the guest experience, identify areas for improvement, and implement continuous improvement measures. These surveys are integrated across different customer touchpoints and enable systematic analysis of satisfaction levels and service quality.