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Frequently Asked Questions

Does the Sheraton Grande Tokyo Bay Hotel have a fitness center?

Yes, the fitness center is available on-site and open 24 hours everyday. The fitness center is complimentary for guests but an OASIS pass must be purchased for visitors.

A monthly fitness membership option is available to visitors. In addition to a variety of cardio and strength equipment, guests can unwind after a workout in the sauna or steam rooms. Table tennis and fitness/jogging trails are also available. 

What is the Sheraton Grande Tokyo Bay Hotel's pet policy?

Pets are welcome with a maximum of two pets per room. A nonrefundable fee applies per dog, per night. Contact the hotel for more details. Service animals are welcome. 

Does the Sheraton Grande Tokyo Bay Hotel offer an airport shuttle?

Airport shuttle service is available from Tokyo International Airport - Haneda for a fee of 20000 JPY. Airport Shuttle Service is available from the Tokyo Narita International Airport for a fee of 25000 JPY. Once on-property, Private Car Services and Limousine/Van services are available. 

What is the Sheraton Grande Tokyo Bay Hotel's check in and check out time?

Check-in time is 3:00 PM, check-out time is 12:00 PM. Express check-in and check-out are offered to guests.

Does the Sheraton Grande Tokyo Bay Hotel have on-site parking?

On-site parking is available. Daily fees apply and vary by selected parking option.