Frequently Asked Questions


Please find answers to several FAQs for our facilities below. If you still have questions, feel free to reach out to us.

Frequently Asked Questions for Hotel Facilities


Do you have a parking lot?
Yes, we do. Parking fees for hotel guests are 3,100 yen per car for the first night and then 1,600 yen for the second and subsequent nights (e.g., 4,700 yen for two nights, and 6,300 yen for three nights). Guests who arrive early morning can use the parking lot without an extra charge if there is an empty space. For use of the parking lot after 1:00 p.m. (after checkout time), we charge an additional fee of 520 yen per hour.
Is Wi-Fi available?
A free Wi-Fi Internet connection is available throughout the hotel.
Detailed instructions on how to connect to Wi-Fi are provided in each guest room. If you have any questions, please feel free to contact our staff.

Moreover, there is also a free, 24-hour PC space, "Business Center" in the lobby on the second floor of the hotel. In the space, hotel guests can use personal computers free of charge for 24 hours. Since the free Wi-Fi Internet service is also available in the space, guests can use their own laptop computer.
I would like to send my luggage in advance. Where should I send it?
Please specify the date of arrival and the name that you used for the reservation on the delivery slip and send it to the following address:

Front Desk, Sheraton Grande Tokyo Bay Hotel
1-9 Maihama, Urayasu-shi, Chiba 279-0031
Tel: +81-47-355-5555 (main)
What amenities are available in MY-YOU?
The following amenities, including towels, bath towels, shampoo, rinse, and body soap, are provided:

For men: Toothbrushes, razors, shave cleansers, hairbrushes, combs, hair tonic, hair liquid, hair gel, milky lotion, lotion, and cotton swabs.

For women: Toothbrushes, razors, hairbrushes, combs, shower caps, cleansing foam, milky lotion, lotion, and cotton swabs.
When is MY-YOU most crowded?
Please be advised that it is most crowded around the closing time of Tokyo Disney Resort® (9:00 p.m. to midnight).
Can outside visitors use MY-YOU?
Yes, they can.
Can I use MY-YOU with a swimsuit?
You are not allowed to use MY-YOU with a swimsuit for sanitary reasons.
How much is the parking fee at the Oasis?
While it is 520 yen per hour, if you spend 3,000 yen or more at the Hotel facilities (Oasis, Restaurant, The Shop@Sheraton), the parking fee is free up to three hours.
Can children use Treasures! Island (Kids’ Land) by themselves without being accompanied by adults?
A parent must accompany children when using the facilities in the Oasis including Treasures! Island.Since the Treasures! Island is a facility for children, parents can enter free of charge.
For the indoor pool, are there any restrictions, such as the age of children?
Can toddlers who are still not fully toilet trained use them?

There is no age limit, but children have to be toilet trained. Smaller children in diapers, Please wear commercially available Swim diapers under their swimsuits.
Can I purchase passports for Tokyo Disney Resort® at the hotel?
A Our hotel guests can purchase passports without a reservation either at the front desk on the second floor of our hotel (6:00 a.m. to 8:00 p.m.) or in the Tokyo Disney Resort® Welcome Center (8:00 a.m. to 3:00 p.m.) in front of Maihama Station. Our hotel guests can purchase them even before check-in time. For details about passport prices, please refer to the official website of Tokyo Disney Resort®
Can I enter the Park when admission is restricted?
As one of the privileges for the official hotels of Tokyo Disney Resort®, We sell a passport that enable our guests to enter the Park even when admission is restricted.

For passports where the dates of admission are not specified, you can enter the Park by showing the registration card issued by our hotel together with the passports.
*We also issue the registration card on the first floor of the Tokyo Disney Resort® Welcome Center.
*The registration card is issued only when admission is restricted, not in advance.
We will stay at your hotel on our anniversary. What special arrangements/services do you have for anniversaries?
[Free services]
On your child's birthday, we arrange special birthday towel art on the bed and give a child birthday card as birthday gifts.

For adults, we also offer special towel art and a congratulatory card for the special day.
If you wish to have these services, please let us know the name, gender, and age (only for children), birthday or the date of the anniversary, of the gift recipient, and the details of the anniversary.

Since these gifts are limited in number, please contact us in advance.

[Paid services]
We can take orders for cakes, champagne, fruit, and flowers.
For details and reservations, please contact us (Orders are recommended to be placed at least for full availability four days prior to the day of arrival):
Tel: +81-47-355-5555 (main)

*Office in charge: Reservations / Office hours: 9:00 a.m. to 5:00 p.m.
Will you hold my luggage until check-in time or after checkout time?

[Guests coming by rail]

You can leave your luggage at the Tokyo Disney Resort® official hotel service counter on the first floor of the Tokyo Disney Resort® Welcome Center next to JR Maihama Station.

(Business hours: 8:00 a.m. to 3:00 p.m.)

  • Your luggage will be delivered to your hotel (free of charge).
  • You can check into the hotel here.
  • We offer a Station Delivery Service (charged) where we deliver your luggage, which is left at the bell desk on the second floor of our hotel after checkout time, to the service counter on the first floor of the Tokyo Disney Resort® Welcome Center. 
  • Last time for luggage drop-off: 12:30 p.m. / Luggage pick-up hours: 1:00 p.m. to 7:00 p.m. - Guests in a group (15 persons or more) are requested to check in at the hotel.

[Guests coming by car or limousine bus]
You can leave your luggage at the bell desk on the second floor of the main hotel building.

About Tokyo Disney Resort Passports

For details about passport prices, please refer to the official website of Tokyo Disney Resort®.
See More
back to top