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Marriott Bonvoy|DiDi Joint Membership
Marriott Bonvoy® × DiDi Partnership Program FAQ
Q1. What is the Marriott Bonvoy® × DiDi Joint Membership Program?
Marriott Bonvoy® and DiDi have jointly launched a joint membership program. Eligible members who complete account binding may enjoy benefits such as membership status match, elite status challenges, earning Marriott Bonvoy points through DiDi rides, and exclusive member privileges.
Q2. How do I bind my Marriott Bonvoy account with my DiDi account?
Open the DiDi App, enter the Member Center, tap "status match to Marriott Bonvoy", and follow the page instructions to link your DiDi account with your Marriott Bonvoy account. After successful binding, the system will match the corresponding benefits based on the member's current tier.
Q3. If I am already a Marriott Bonvoy member, can I still participate?
Yes. Members who already have a Marriott Bonvoy account may still participate in account binding and receive the corresponding membership fast-track benefits based on their current DiDi membership tier. The system will apply the higher-tier principle and will not downgrade the member's existing Marriott Bonvoy membership tier.
Q4. Can one Marriott Bonvoy account be linked to multiple DiDi accounts?
No. One Marriott Bonvoy account may be linked to only one real-name DiDi account, and the same DiDi account may be linked to only one Marriott Bonvoy account. The two accounts follow a one-to-one binding rule.
Q5. Can I unlink the accounts after binding?
Yes. Users may unlink the accounts through the relevant entry in the DiDi App. Please note that campaign benefits may be claimed only once. After unlinking and re-binding, the same benefits may not be available again.
Q6. What are membership fast-track benefits?
Membership fast track means that after completing account binding, eligible DiDi members may receive the corresponding Marriott Bonvoy membership status benefit or status trial based on their current DiDi membership tier.
DiDi Member Tier and Marriott Bonvoy Membership Match Reference
DiDi Member Tier |
Corresponding Marriott Bonvoy Membership |
V4-V5 |
Member |
V6 |
Silver Elite |
V7 |
Gold Elite |
V8 |
180-day Platinum Elite trial status, daily quota applies, first-come, first-served |
Q7. What does the "higher-tier principle" mean?
The system will compare both the Marriott Bonvoy membership tier corresponding to the user's current DiDi membership tier and the user's existing Marriott Bonvoy membership tier. If the tier corresponding to DiDi is higher, the user will be upgraded to the corresponding Marriott Bonvoy tier. If the user's existing Marriott Bonvoy tier is higher, the original tier will remain unchanged.
Q8. Why does my DiDi V8 status temporarily show as Gold Elite?
After a DiDi V8 member claims the Marriott Bonvoy Platinum Elite trial status and the retention challenge qualification, the system needs to conduct eligibility review. The review result is expected to be provided within 72 hours, subject to the actual review progress. Before the review is completed, the Marriott Bonvoy account may temporarily show Gold Elite status. After approval, it will be updated to the corresponding Platinum Elite trial status.
Q9. How soon can I see the membership benefits after binding?
The membership claim result is expected to be provided within 48 hours. Certain challenge registrations and special benefit reviews are expected to be provided within 72 hours. The actual effective time may vary depending on system review progress. Please refer to the display in the Marriott Bonvoy App, Mini Program, or campaign page.
Q10. What benefits can a DiDi V8 member enjoy during the Platinum Elite trial status?
During the 180-day Platinum Elite trial status period, members may enjoy the standard member benefits corresponding to Marriott Bonvoy Platinum Elite status. Specific benefit details, applicable conditions, and hotel execution rules shall be subject to the official Marriott Bonvoy terms and conditions.
Q11. What is an elite status challenge?
An elite status challenge means that eligible joint members who complete the required number of qualifying nights at hotels under Marriott Bonvoy within the specified period may receive the corresponding Marriott Bonvoy membership upgrade or status retention.
Elite Status Challenge Rules Reference
DiDi Tier |
Applicable Users |
Challenge Requirement |
Resulting Marriott Bonvoy Tier |
V4-V5 |
New Marriott Bonvoy members registered through the DiDi platform |
Complete 2 qualifying nights within 90 days |
Upgrade to Marriott Bonvoy Silver Elite |
V6 |
New Marriott Bonvoy members registered through the DiDi platform |
Complete 4 qualifying nights within 90 days |
Upgrade to Marriott Bonvoy Gold Elite |
V7 |
New Marriott Bonvoy members registered through the DiDi platform |
Complete 12 qualifying nights within 120 days |
Upgrade to Marriott Bonvoy Platinum Elite |
V8 |
Marriott Bonvoy members registered or linked through the DiDi platform |
Complete 25 qualifying nights within 180 days |
Extend Marriott Bonvoy Platinum Elite status |
Q12. Which stays can count toward the challenge?
Stays that count toward the challenge must comply with the official Marriott Bonvoy rules for "qualifying stays". Whether a stay counts shall be subject to the official Marriott Bonvoy terms and conditions and the actual display in the member's account. The definition of qualifying stays shall be subject to the official Marriott Bonvoy® rules. For details, please refer to the official Marriott Bonvoy terms and conditions.
Reference: Marriott Bonvoy Terms and Conditions
Q13. How can I check my challenge status and progress?
Users are advised to check the challenge status and progress through the dedicated Marriott Bonvoy × DiDi Joint Membership page in the Marriott Bonvoy Mini Program or App.
Q14. Why has my challenge progress not been updated?
Challenge progress updates may require system processing time. If a user has completed an eligible stay but does not yet see the progress update, the user is advised to refer first to the account page display and monitor subsequent synchronization results. If the progress has still not been updated after an extended period, the user may contact Marriott Bonvoy customer service for confirmation.
Q15. How is the challenge validity period calculated?
The challenge validity period is calculated according to system rules. Please refer to the challenge end date displayed in the member account or on the campaign page.
Q16. How soon will my membership status be upgraded after completing the challenge?
After the challenge is completed, the system still needs to conduct review and update the status. The specific upgrade result and effective time shall be subject to the display in the Marriott Bonvoy App, Mini Program, or campaign page. If the status has still not been updated after an extended period, the user may contact Marriott Bonvoy customer service for confirmation.
Q17. How do I earn Marriott Bonvoy points through DiDi rides?
After linking the DiDi account with the Marriott Bonvoy account, eligible DiDi V5-V8 members may claim Marriott Bonvoy points on the ride completion page after completing and paying for specified eligible rides.
Q18. Which orders are eligible for points earning?
Eligible orders must meet the following conditions: the ride origin or destination is an operating hotel under Marriott Bonvoy in Chinese Mainland, with covered cities and hotels subject to the actual display in the DiDi App, or an airport in Chinese Mainland; the order is completed and paid successfully; and the claim is completed within seven calendar days from the date the ride is completed. Claims submitted after the foregoing period will not be accepted.
Q19. Which ride categories are eligible to earn points?
Applicable ride categories include DiDi Express, DiDi Premier Express, Special Offer Express, Surprise Deal, DiDi Preferred, DiDi Light Preferred, DiDi Private Car, and DiDi Luxury Car. The scope of eligible ride categories may be adjusted based on operating strategy. Please refer to the actual display on the DiDi App page.
Q20. Can I earn points if the ride passes through a hotel or airport?
No. Only orders with an origin or destination that is a Marriott hotel in Chinese Mainland or an airport in Chinese Mainland are eligible for points accumulation. A hotel or airport as a pass-through point does not qualify as an eligible ride.
DiDi will issue points based on the user's actual paid amount for the ride order. The base points issuance range is 3 to 10 points. The platform may from time to time launch campaigns such as points multiplier benefits. The actual number of points issued shall be subject to the display on the DiDi platform page. This content is for reference and demonstration purposes only.
Marriott Bonvoy Points Rules for DiDi Ride Orders Reference
Actual Paid Amount on DiDi Platform |
Marriott Bonvoy Points Earned |
RMB 0-50 |
3 points |
RMB 51-100 |
5 points |
RMB 101 and above |
10 points |
Q21. What is the maximum number of points I can earn per month?
Each user may earn up to 500 points per month. If the final order's points cause the monthly cap to be exceeded, the points for that order may still be issued in full. At most one points-earning order may exceed the monthly cap.
Q22. How do I claim Marriott Bonvoy points? Is there a time limit for claiming points?
After an eligible DiDi ride order is completed and paid, users may claim Marriott Bonvoy points on the ride completion page in the DiDi App. Users must claim points within seven calendar days from the date the ride is completed. If the deadline is missed, the points cannot be claimed retroactively.
Q23. When will Marriott Bonvoy points be posted?
After a Marriott Bonvoy points claim is successful, the points are expected to be posted to the user's Marriott Bonvoy account within 24 hours, subject to the actual review progress.
Q24. Why can't I see the points details?
Points posting and details display may require system synchronization time. Users are advised to refer to the Marriott Bonvoy account display and monitor subsequent updates. If the points still do not appear after an extended period, users may contact Marriott Bonvoy customer service for assistance.
Q25. What DiDi member privileges can Marriott Bonvoy members claim?
After completing joint membership binding, eligible Marriott Bonvoy members may claim the corresponding DiDi membership privilege card based on their current Marriott Bonvoy membership tier.
Marriott Bonvoy Membership Tier and DiDi Privilege Card Reference
Marriott Bonvoy Membership Tier |
DiDi Privilege Available |
Platinum Elite and above |
DiDi V7 privilege card |
Gold Elite |
DiDi V6 privilege card |
Silver Elite |
DiDi V5 privilege card |
Q26. How do I claim a DiDi membership privilege card?
After completing the binding of the Marriott Bonvoy account and DiDi account, users may enter the dedicated campaign page in the Marriott Bonvoy App or Mini Program and follow the prompts to claim the corresponding DiDi membership privilege card.
Q27. What are the validity period and claiming rules for DiDi membership privilege cards?
Each DiDi membership privilege card is valid for 90 days. Each user may claim up to four times per program year. The same privilege card cannot be claimed again before it expires. If the user's current DiDi membership tier is not lower than the tier of the privilege card available for claim, the user may not be able to claim the corresponding privilege card.
Q28. After my Marriott Bonvoy membership tier is upgraded, can I claim a higher-tier DiDi privilege card?
If a Marriott Bonvoy member is upgraded to a higher membership tier, the member may claim the corresponding higher-tier DiDi privilege card according to campaign rules. The same user may enjoy only one DiDi privilege card benefit during the same period, and benefits will be determined based on the highest applicable tier.
Q29. Why is the Marriott Bonvoy membership tier inconsistent with the campaign page display?
Marriott Bonvoy membership tier matching, challenge registration, and benefit issuance may require system review and synchronization time. If the page display and account display are inconsistent, users are advised to refer to the final display in the Marriott Bonvoy App, Mini Program, and campaign page. If the issue persists, users may contact Marriott Bonvoy customer service.
Q30. Which regions and platforms does this campaign apply to?
The benefits under this Program apply to Chinese Mainland, excluding the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan region. Some benefits may be claimed and used only within the DiDi App. The WeChat Mini Program or Alipay Mini Program may not apply. Please refer to the campaign page display for details.
Q31. Who should I contact for questions about DiDi orders, DiDi accounts, or DiDi privilege cards?
For questions about DiDi orders, DiDi accounts, DiDi membership tier, applicable ride categories, DiDi privilege card claims, or Marriott Bonvoy points posting, users are advised to contact DiDi official customer service at 400-0000-999.
Q32. Who should I contact for questions about Marriott Bonvoy elite status challenges?
For questions about Marriott Bonvoy elite status challenge nights or account status, users are advised to contact Marriott Bonvoy official customer service at 4006889889.