California Consumer Privacy Act Statement

Last Updated: July 1, 2020

Pursuant to the California Consumer Privacy Act of 2018 (CCPA), the Marriott Group (PDF) is providing the following additional details regarding the categories of Personal Information about California residents that we have collected or disclosed within the preceding 12 months: 

PERSONAL INFORMATION WE COLLECT

Marriott collects the following categories of Personal Information:

A. Identifiers, such as name, nationality, passport, visa or other government-issued identification data, and online identifiers;

B. Personal information, as defined in the California safeguards law, such as name, contact information, and financial information;

C. Characteristics of protected classifications under California or federal law, such as gender, age, medical conditions, primary language, national origin, citizenship, and marital status;

D. Commercial information, such as transaction information, purchase history, financial details, payment methods, and membership or loyalty program data.

In more limited circumstances Marriott may also collect the following categories of Personal Information:

E. Biometric Information

F. Internet or network activity information, such as browsing history and interactions with our and other websites and computer systems;

G. Geolocation data, such as device location and IP location;

H. Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities;

I. Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Marriott acquires this information directly from you, as well as from other sources, including through Online Services, Property Visits and Offline Interactions, Customer Care Centers, Owners and Franchisees, Homes and Villas Property Management Companies, Authorized Licensees, Strategic Business Partners, Internet Connected Devices, Public Databases, and Joint Marketing Partners (Capitalized terms in this paragraph as used throughout this Policy are further defined in the Marriott Group Global Privacy Statement.

USE OF PERSONAL INFORMATION

Marriott may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, for vendor management purposes, and to accomplish our business purposes and objectives, including, for example, using Personal Information to: develop, improve, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims.

DISCLOSURE OF PERSONAL INFORMATION

We disclosed the following Personal Information to third parties (for our operational business purposes)

Category of Personal Information DisclosedCategories of Recipients
Identifiers, such as name, nationality, passport, visa or other government-issued identification data, and online identifiers• Marriott Group
• Service Providers
• Franchisees
• Owners
• Homes and Villas Property Management Companies
• Authorized Licensees
• On-Property or Travel Partners
• Strategic Business Partners
• Third Parties (for purposes of approved Linked Accounts and Promotional activities)
• Governmental Agencies (if required)
Personal information, as defined in the California safeguards law, such as name, contact information, employment, employment history, and financial information• Marriott Group
• Service Providers
• Franchisees
• Owners
• Homes and Villas Property Management Companies
• Authorized Licensees
• On-Property or Travel Partners
• Strategic Business Partners
• Third Parties (for purposes of approved Linked Accounts and Promotional activities).
• Governmental Agencies (if required)
Characteristics of protected classifications under California or federal law, such as gender, age, medical conditions, primary language, national origin, citizenship, and marital status• Marriott Group
• Service Providers
• Franchisees
• Owners
• Homes and Villas Property Management Companies
• Authorized Licensees
• On-Property or Travel Partners
• Strategic Business Partners
• Third Parties (for purposes of approved Linked Accounts and Promotional activities)
• Governmental Agencies (if required)
 
Commercial information, such as transaction information, purchase history, financial details, payment methods, and membership or loyalty program data• Marriott Group
• Service Providers
• Franchisees
• Owners
• Homes and Villas Property Management Companies
• Authorized Licensees
• On-Property or Travel Partners
• Strategic Business Partners
• Third Parties (for purposes of approved Linked Accounts and Promotional activities).
• Governmental Agencies (if required)
• Biometric Information
• Service Providers
• Governmental Agencies (if required)
Internet or network activity information, such as browsing history and interactions with our and other websites and computer systems• Marriott Group
• Service Providers
• Governmental Agencies (if required)
• Geolocation data, such as device location and IP location
• Marriott Group
• Service Providers
• Governmental Agencies (if required)
Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our business activities• Marriott Group
• Service Providers
• Governmental Agencies (if required)
Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics• Marriott Group
• Franchisees
• Owners
• Homes and Villas Property Management Companies
• On-Property or Travel Partners
• Governmental Agencies (if required)
 

We have “sold” the below categories of Personal Information. For purposes of this Privacy Statement, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business. For the categories below, Marriott sells the information solely for the purposes of Marketing and Promotion.

Category of Personal Information DisclosedCategories of Recipients
Identifiers, such as name, nationality, passport, visa or other government-issued identification data, and online identifiers• Marriott Vacations Worldwide (an Authorized Licensee)
Personal information, as defined in the California safeguards law, such as name, contact information, employment, employment history, and financial information• Marriott Vacations Worldwide (an Authorized Licensee)
Characteristics of protected classifications under California or federal law, such as gender, age, medical conditions, primary language, national origin, citizenship, and marital status• Marriott Vacations Worldwide (an Authorized Licensee)
Commercial information, such as transaction information, purchase history, financial details, payment methods, and membership or loyalty program data• Marriott Vacations Worldwide (an Authorized Licensee)
Biometric Information• Marriott does not sell this Information.
Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics• Marriott does not sell this information.

In addition to the above, Marriott may “sell” the following categories of information to third party marketing partners for the purposes of personalized advertising: Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement, and geolocation data. “Sell” in this case does not mean providing data in exchange for valuable consideration. You can opt-out of the disclosure of this information by clicking on “Do Not Sell My Personal Information” or by calling 1-800-218-9316

CALIFORNIA INDIVIDUAL PRIVACY RIGHTS

If you are a California resident, you may request that we:

• Disclose to you the following information covering the 12 months preceding your request:

• The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
• The specific pieces of Personal Information we collected about you;
• The business or commercial purpose for collecting or selling (if applicable) Personal Information about you;
• The categories of Personal Information about you that we sold and the categories of third parties to whom we sold such Personal Information (if applicable); and
• The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).

• Delete Personal Information we collected from you.

To make a request for the disclosures or deletion described above, please contact us via this form Open in a new browser tab or 1-800-218-9316. We may request information from you in order to verify your request, such as your name, email address, postal address, phone number, or loyalty number, and then use that information to match it with information we already have. We may also ask you for additional identifiers such as your date of birth or the last four digits of your credit card if we need additional information to verify your identity. We will respond to your request consistent with applicable law. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Authorized Agent

If you would like an authorized agent to make a request on your behalf, the agent may do so us via this form Open in a new browser tab or by calling 1-800-218-9316. Upon receipt of a request by an agent, Marriott will ask the consumer for written, signed permission that the agent has been authorized by the consumer to act on their behalf. Once written authorization is provided, Marriott will open a request for the consumer in the portal. Marriott will respond directly to the individual email address provided by the authorized agent regarding the fulfillment of the request, and not in a platform or portal.

• Opt you out of any future “sale” of Personal Information about you by clicking our Do Not Sell My Personal Information or by calling 1-800-218-9316.

We do not knowingly “sell” the Personal Information of individuals under the age of 16.

CONTACT US

If you have questions or concerns about this Privacy Statement, you may contact us at privacy@marriott.com, or by mail:

Marriott International, Inc.
Global Compliance, Privacy
10400 Fernwood Road
Bethesda, MD 2081