WHAT TO EXPECT

Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness area in accordance with THAI government guidance.

All customers are required to scan Thai Chana QR code (the governor platform) for check-in before entering and check-out while leaving the hotel, is certain to be familiar for those living in Thailand as a post-Covid-19 measure.

One-way entrance and exit with a temperature checkpoint, Sanitized Doormat, Hand-sanitizer dispensers placed in high traffic public areas.

Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.

We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival.

Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Minibars - Sanitized for your safety.
• Coffee machines & Kettles - Sanitized for your safety.
• Disinfectant wipes and alcohol gel provided in rooms as welcome kit for every arrival guests, face masks available on request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Swimming Pool: Open daily 7am - 7pm
Fitness Center: Open 24 hours access with guest key card and face masks required at all times.

Hotel Food and Beverage venues comply with the current Local guidelines for Social Distancing. Such as limited seating capacities, the spacing between tables availability throughout the venue of Hand sanitizing. Contactless payments or credit/debit card payments is available and also options of QR code menus. Also, operation hours of hotel food and beverages venues are as following

The Eatery : 6am - 11:00pm.
The Irish Pub : 10am - midnight
amBar : 4pm - midnight.

Enhanced Food Safety protocols and Social Distancing in the venues

The Food Safety protocols have been enhanced as the following:

- All Culinary associates wear facemasks and gloves during operation hours and food preparation process
- All Culinary and Food and Beverage associates wash and sanitized their hands every 20 minutes throughout the day
- All Food contact area in the kitchens are sanitized with the highest grade of food safe chemicals every 2 hours
- All Culinary and Food and Beverage associates’ body temperature is monitor upon entering the Hotel
- All Tables and tabletop equipment are sanitized between guest seating’s

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, subject to availability.
• Mobile Check-In/Check-Out: Available, ID or passport to be presented at Front Desk on arrival by local law.

Four Points by Sheraton Bangkok, Sukhumvit 15 has received official certification as a Thai hospitality business strictly adhering to safety and hygiene measures as established by the Tourism Authority of Thailand (TAT). Our hotel’s upgraded hygiene measures are likewise part of “Marriott International Commitment to Clean” initiative rolled out globally. Through the initiative, we’re able to make with even greater confidence a vital promise: to ensure the safety, health, and well-being of every customers.