WHAT TO EXPECT

• Social distancing signage placed throughout our hotels to remind the guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
• Mobile check in and check out, service requests and room service orders delivered right to your door via the Marriott Bonvoy mobile app.
• No valet service is currently available for parking.
• Hand Sanitizer stations are available in high-traffic areas.
• Partitions have been installed at front desks and food service counters.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
• Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
• Face coverings are required to be worn in hotel public areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
• Housekeeping services: Daily service is available as a standard. Guests may request based on their preferences.
• Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Disinfectant wipes are available in the room for every arriving guest as well as upon request
• Literature including Magazines, Books has been removed from rooms.
• Kettles - Sanitized for your safety.
• In-room amenities are available (e.g., bathroom amenities, single used coffee, tea, sugar and creamer).
• Face masks available in Front Desk or upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping daily cleaning while you are away from the room. If you'd like to request additional amenities simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, reduced capacity, enhanced cleaning protocols and face masks required at all times.
• Swimming Pool: Open, reduced capacity, enhanced cleaning protocols and face masks required at all times.

We have revised service for our Restaurants opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Food delivery will be available to our guestrooms from our restaurants. Pick-up service is available from front desk or directly from the restaurant as the preferred option.

• Jejaton Restaurant: Open for breakfast and all day dining, open from 7am - 11pm. Seating capacity has been reduced, maintain social distancing, enhanced cleaning protocols and face masks required at all times.
• Pool Bar: Open from 11am until 11pm. Pool seating capacity has been reduced, maintain social distancing, enhanced cleaning protocols and face masks required at all times.
• In Room Dining: Open from 12pm until 10pm. Maintain social distancing, face masks required at all times.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed. 
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Breakfast: Available in our Jejaton Restaurant dine-in or pick-up from a-la-carte menu. Self-service buffet not available
• Late Check-Out: Late Check-Out: Available, based on availability.
• Mobile Check-In/Check-Out: Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Dining: Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
• Mobile Guest Requests: Mobile Guest Requests: Available via Mobile Chat.

Indonesian citizens are eligible to travel as long as a COVID-19 free result Health Certificate is presented. Additionally, travelers are required to provide specific documentation based on their category and destination upon traveling. Click Travel Restrictions to Indonesia for more detailed information.

For departures from regions that do not have a COVID-19 test facility, travelers may substitute it with a Health Certificate showing symptom-free influenza-like illnesses issued by a hospital/community health center doctor.

Qualifications for International tourists traveling to Bali: Foreign travelers from 19 pre-selected countries are allowed to travel into Bali with the following provisions:

1. Provide full-dose vaccination certificate at least 14 days before departure to Bali with your application
2. Provide proof of negative RT-PCR test results within 72 hours before arrival
3. Fulfill all administrative prerequisites such as visa or other entry permits as well as proof of booking and payment for accommodation including quarantine accommodation while in Indonesia
4. Provide proof of health insurance with a minimum coverage value of USD100,000 which includes coverage for Covid-19
5. Requirement to undergo a mandatory 4 days 3 nights quarantine at selected hotels predetermined by the Indonesian government at your own expense

Click Latest Travel Regulations to enter Bali for detailed information

Outbound Indonesia: Travelers are advised to refer to each destination country's policy and information from the government, embassy, and related authority's website or IATA Travel Center here.

Inbound Indonesia: Foreign travelers are not allowed to enter or transit in Indonesia. Foreign travelers with an exemption to enter Indonesian territory, please refer to the Regulation of Indonesian Minister of Law and Human Rights No.11 of 2020. Click Travel Restrictions to Indonesia for detailed information.

Health Certificate Validity
Based on COVID-19 Handling Acceleration Force letter, the acceptable period of Health Certificates based on COVID-19 test type results are as follows:

• Health Certificate with a non-reactive Rapid test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with flight destined to Biak, results are valid for a maximum of 7 days from the health facility issuance.
• Health Certificate with a negative PCR/Swab test result is valid for a maximum of 14 days from the health facility issuance. Limited to passengers with International flights to Jakarta/Surabaya/Denpasar, the PCR/Swab test results are valid for a maximum of 7 days from the health facility issuance.