WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

What is the procedure for checking-in to the resort?

Guests may drop their luggage at our concierge/valet service where the guest luggage will then be taken by our concierge team. Guests may then proceed to the reception desk to complete check in formalities.

Does the hotel provide valet parking?

Yes, we do provide Valet Parking service.

Does the hotel offer sanitary stations in public areas?
Yes, the resort features sanitary dispensers in all public areas, elevators and operating outlets. The resort's qualified and trained housekeeping assistants will continue ongoing fumigation practices over a 24-hour period ensuring all surfaces and common areas remain sanitized and clean.
Please be informed that Solomed Clinic located in the lobby is now able to do the Covid-19 test.
Open from 9:00am to 9:00pm from Monday to Saturday / from 11:00am to 9:00pm on Sunday
Charges = 100 AED per test for all guests/ Results Available within 24 to 36 hours

COMMITMENT TO CLEAN

We take hygiene and cleanliness standards very seriously. Our cleaning practices throughout the entire hotel includes: Daily cleaning and sanitation with ECOLAB 14 Plus Antibacterial All-purpose cleaner in public spaces , as well as fumigation with an Electrostatic spray gun.
Every guest room will receive daily cleaning services throughout your stay with us. If you would like to modify your housekeeping schedule, please contact us.

Habtoor Grand Resort, Autograph Collection is committed to ensuring the health and safety of our guests and associates are prioritized while ensuring a relaxing and comfortable environment.

Does the hotel offer sanitary stations in public areas?

Yes, the resort features sanitary dispensers in all public areas, elevators and operating outlets. The resort's qualified and trained housekeeping assistants will continue ongoing fumigation practices over a 24-hour period ensuring all surfaces and common areas remain sanitized and clean.

Is there any Spa for relaxation and treatments?

Elixir Spa: Operation Timing 8:30am to 12:00am.

Will there be beach towels available at the beach reception?

Pool & Beach towels are available and being distributed at the Swimming pool reception kiosk.

Utilization of Public Restrooms and Changing Rooms

All public restrooms and changing rooms are available for our guest use, the resort's qualified and trained housekeeping assistants will continue ongoing cleaning and sanitizing for public restrooms and changing rooms ensuring they remain sanitized and clean.

Utilization of the Resort's Fitness Center

Please note that the gym is open 24/7 for our in-house guests and from 6:30am to 10:00pm to the members

What Food and Beverage outlets are available during a guest's stay?

Al Dhiyafa Restaurant:
International Buffet (Breakfast, Lunch, Dinner)

Luciano's:
Italian Cuisine
Operation Timing: 12:00pm to 11:30pm

The Underground Pub:
British Pub
Operation Timing: 12:00pm - 3:00am

Polo Bar:
Lounge

Andreea's Restaurant:
Beach Bar Restaurant

The Grand Grill:
South African Steak House

In-Room Dining:
Brought to your door.
Operation Timing - 24 hours

Mini Bar Services:
All guest rooms having mini bars are filled with mini bar items and price list.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

For up-to-date information on any alternative offerings for your membership level, please contact us directly via mobile chat, emailing or calling the hotel directly.