WHAT TO EXPECT

At Sheraton Grand at Wild Horse Pass, we take pride in our commitment to delivering the highest level of hospitality to our guests. We have taken that same approach and applied it to enhancing our health and safety procedures to ensure compliance with expert and industry guidelines, as well as state and local mandates.

The following protocols and procedures have been developed to ensure an incredible arrival and hotel stay while maintaining guest and team member safety:

• Guests are invited to utilize mobile check-in for a contactless arrival experience.
• Guests are also able to submit mobile service requests throughout the duration of their stay.
• Signage and floor markings have been placed around the resort to remind guests of social distancing guidelines.
• Plexiglass partitions have been installed at the front desk and Link Cafe.
• Lounge furniture in common areas have been spaced apart to allow for proper social distancing between groups.

In alignment with Marriott's Commitment to Clean, we have made several enhancements to our already stringent cleaning and sanitation protocols throughout the resort and in guest rooms, including:

• Enhanced focus on deep cleaning and disinfecting of our public spaces and guestrooms, with a special attention on high contact and high touch areas.
• Increased use of the latest cleaning technologies including electrostatic sprayers to sanitize areas and surfaces.
• Comprehensive training protocols for associates in CDC safety and sanitization guidelines.
• Accessible hand sanitizing stations for guests available throughout the resort.
• Each guest room will include a packet of disinfectant wipes for use during stay.
• Coffee stations and in-room amenities have been removed from guest rooms and are available upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

At Sheraton Grand at Wild Horse Pass, we are committed to making our award-winning amenities available to our guests as we can, while complying with local regulations including guidelines around limiting occupancy and enforcing social distancing. Current modifications include:

• Pools: Open with limited occupancy and social distancing between groups required
• Aji Spa: Open with modified hours and operations
• Whirlwind Golf Club: Open; social distancing required
• Interpretive Trail: Open; social distancing required
• Fitness Center: Open; masks required
• River Adventure Boat Rentals: Closed until further notice
• Kids' Club: Closed until further notice
• Shuttle Service: Currently available with modified hours; masks required
• Koli Equestrian Center: Open

For more information on our amenities and current safety modifications, please call us at (602) 225-0100.

Our culinary team is strictly enforcing food preparation protocols, including gloves to be worn at all times when preparing food, as well as increased sanitization and hand-washing. Our current restaurant modifications include:

• Kai: Open with modified operations, menu and hours; reservations required
• Link Cafe: Open for Grab & Go options
• Aji Cafe: Open for spa guests only with limited menu options available
• Hanyo at the River: Poolside dining available only
• Ko'Sin: Open with modified hours and operations
• Lobby Bar: Open with modified hours and operations
• In-Room Dining: Available with modified hours and operations

For more information on our restaurants and current safety modifications, please call us at (602) 225-0100.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Upon arrival, our valued Marriott Platinum, Titanium and Ambassador level guests have the option of 1,000 points or breakfast.
• Late Check-Out: Based on availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Not available currently
• Mobile Guest Requests: Available

• Keeping our valued guests and team members safe is our top priority. We thank you for your understanding and support as we ensure the well-being of our guests and colleagues.
• Please take time to read our new operating procedures, developed to the highest standard of cleanliness and safety in compliance with local regulations and spa industry guidelines:
• Appointment times will be staggered to allow for proper cleaning and sanitation of the treatment rooms between guests, and to limit the number of guests in lounges and common areas.
• Please be aware, spa treatment availability is limited, and advanced reservations are required.
• The fitness center is open.
• Aji Cafe is open. 
• Communal beverage and snack stations in lounges have been removed; bottled water is available upon request.
• Shared spa spaces and lounges will be available for a limited number of guests based on a first-come, first-serve basis to ensure proper social distancing is allowed.
• Placement of hand-sanitizer stations throughout the spa.
• Frequent disinfection and sanitization of all guest touch-points including the front desk, lounges, locker rooms, doorknobs, furniture, restrooms, pool chairs, etc., repeatedly throughout the day.
• The above modified operations and procedures are subject to change based on guidance from the CDC as well as Arizona state and local laws.

• Keeping our valued guests and team members safe is our top priority. We thank you for your understanding and support as we ensure the well-being of our guests and the Kai staff.
• Please take time to read our new operating procedures, developed to the highest standard of cleanliness and safety in compliance with local regulations and industry guidelines:
• Please be aware, availability is limited, and advanced reservations are required.
• To help regulate reservation times and occupancy, Chef Ryan Swanson has curated a multi-course tasting menu of Kai classics with several options to satisfy all tastes. Kai's regular à la carte menu will not be available at this time.
• Face masks required for all Kai team members and for guests when not seated at their table. We ask that guests wear their masks when arriving at the restaurant, if leaving the table during their meal and when they depart the restaurant.
• Reservation times will be staggered to allow for proper cleaning and sanitation between guests, and to limit the number of guests in the restaurant at a time.
• Tables will be spaced more than six feet apart to allow for proper social distancing between groups.
• Upon entry into Kai, guests' temperature will be read via temporal head scan thermometer. All Kai and resort employees are subject to daily temperature readings and wellness assessments.
• All printed menus are single-use and will be discarded after each guest.
• Enhanced food preparation protocols are strictly enforced, including gloves and masks required to be worn at all times when preparing food and beverages.
• Frequent hand washing and sanitation required by all associates.
• The above modified operations and procedures are subject to change based on guidance from the CDC as well as Arizona state and local laws.

For more information on our restaurants and current safety modifications, please call us at (602) 225-0100.