WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to continue to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates). We appreciate your support and understanding.

All associates should monitor and help enforce cleanliness and social distancing requirements, including ensuring gatherings, furniture, and other items are property spaced and promote social distancing

• Remove excess furniture/seating and adjust seating at communal tables to allow for more distancing
• Lobby area will be divided in two: an entrance side and an exit side
• Reduce business center capacity
• Use of stairwells instead of elevators
• Floor markings in queuing areas
• Reduce the staffing per shift

Front Desk:

• Ensure the front desk has way to create spacing (e.g., plexiglass, guest service desk, etc.) between front desk associate and guests. Incorporate signage to support queuing and spacing.

Housekeeping:

• Adjust housekeeping to limit entering guest room
• Service to be completed when guest is not in the room
• Eliminate turn down Service.

Westin Family Kids Club:

• All activities for kids must be at open air.

Food & Beverage:

• Ensure servers aware of social distancing and limit the amount of time spent at each table. Hostesses, supervisors and managers to manage physical distancing at entries, waiting areas and queues (in addition to signage).
• Removal of lobby bar counter chairs
• Restaurant tables will be placed 2-2.5-meters away from each other
• Restaurant service will only be a la carte. No buffets will be prepared
• The restaurant hostess podium will have an anti-sneezing frame.

Pool/ Beach:

• Chaise lounges at the pool will be separated by 2 meters.

Westin Workout Fitness Studio:

• Remove water dispenser at The Westin Workout Fitness Studio
• Use of the Westin Workout Fitness Studio will require a reservation to ensure there are maximum 3 guests at a time and keep social distancing.
• Some equipment will be deactivated to keep social distancing.

• Place hand washing steps in all associate areas like bathrooms, lockers, associates break rooms/dining areas and offices
• Ensure hand sanitizer is available to associates in touch points, high traffic public areas and heart of the house (restaurants, bars, front desk, bell stand, towel booth, hotel entrance, back offices, elevators, etc.)
• Display posters/signage for proper sneezing, and coughing protocols by each time clock
• Associates who are unable to wash their hands every 20 minutes should use hand sanitizer as an alternative.
• Hand sanitizing wipes must be placed in all occupied guestrooms.
• Disinfection of all returned guestroom keys or after each use.
• Disinfect all guest luggage prior to storage or delivery to guestroom.
• Hand sanitizer dispenser and cleaning wipes at The Westin Workout Fitness Studio
• Remove towels available for use. Guests must bring a towel from their room at The Westin Workout Fitness Studio.
• Sanitize all Chaise Lounges at the beginning of the shift, after each guest use and at the end of the shift
• Empty used towel bins at minimum every 60 minutes in sealed bags and deliver to laundry pick-up areas
• Towel desk will be sanitized every 2 hours.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open. Max. 3 Pax. after every workout we close for one hour to make cleanliness/safety protocols.
Spa: Open, reservation required.
Beach: Open
Golf: Open, social distancing required.
Kids Club / Playground: Closed until further notice
Shuttle: not available, we offer to our guest bicycles with no cost.
Lounges: Open, masks required for entry.

Ensure servers aware of social distancing and limit the amount of time spent at each table. Hostesses, supervisors and managers to manage physical distancing at entries, waiting areas and queues (in addition to signage).

Open Restaurants: Brassa and the Lobby bar, others restaurants available outside the property The Grill and Playa Blanca.

Measures taken:

• Removal of lobby bar counter chairs.
• Restaurant tables will be placed 2-2.5-meters away from each other.
• Restaurant service will only be a la carte. No buffets will be prepared.
• The restaurant hostess podium will have an anti-sneezing frame.
• Cash transactions are not allowed.

In Room Dinning

• Evaluate the hotel's guest amenity program to offer Pre-packaged items that can be delivered with no-contact
• All IRD orders will be sent in disposable packaging.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.


• Mobile Key. Forgo the front desk altogether and go straight to your guest room


• Mobile Dining. Order your private, in-room dining through the app.


• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Available
• Lounge Access:
• Welcome Gift: Available
• Late Check-Out: Available
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available
• Mobile Dining: Available
• Mobile Guest Requests: Available

The health, safety, and well-being of our guests have always been our highest priority.

Under the strict standards of biosecurity protocols implemented by the Ministry of Public Health and the Ministry of Tourism of the Dominican Republic, as well as the National Association of Hotels and Tourism of the Dominican Republic (ASONAHORES) and to facilitate the processes of the PCR and antigen negative tests required to return to their country and as part of our health and safety protocol we have implemented the following options:

For travelers that need a negative test to return to their country, there are two medical centers that provide the PCR and Antigen Test, as follows:

Punta Cana Doctors will offer the tests directly in the hotel medical room with pre-establish time, prices are as follows:
• Regular PCR - USD 100.00 p/p - Results from 48 to 72 hours.
• PCR Express - USD 150.00 p/p - Results from 24 to 36 hours.
• Antigen Test - USD 50.00 p/p - Results in 2 hours.

This prices are subject to changes, please reconfirm the prices with the vendor the day at appointment. The client will be responsible to make the appointment with the medical center of their option, for more information they can be assisted at the front desk.

Please make sure to confirm with the embassy of the country you'll be visiting if they require a negative PCR test carried out 72 hours before traveling.

DISCLAIMER

This list has been provided for your convenience while staying at the hotel. The use of this service is at your sole risk. The Hotel, Grupo Puntacana, Marriott International, Inc. and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service.

Those service providers are independent agents and are not affiliated with Hotel, Grupo Puntacana, Marriott International, Inc. and the Hotel owner, or any of their respective affiliates.

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