WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks.
• All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Employees wear special protective clothing and receive regular training for ongoing hygiene awareness.
• Cleaning intervals have been increased in all public areas as well as the back-of-hose, with special attention being paid to high-touch points. Door handles, handrails, switches, reception desk, surfaces and buttons of the elevators are cleaned several times a day.
• Extra resources and even stricter procedures have been introduced for the thorough cleaning of our hotel rooms. A room seal on your room door proves that the room has not been entered since the thorough cleaning and disinfection.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:

• Literature including Magazines, Books has been removed from rooms.
• Coffee machines & Kettles - Sanitized for your safety. Contactless coffee delivery available upon request.

We guarantee a largely contactless operation without restrictions in performance and comfort - from check-in to food and beverage consumption to payment.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Fitness Center: Open, person capacity depending on government guidance, time limit may be in place at peak times to enable enhanced cleaning protocols, Sanitizing wipes provided.
• Sauna: Open, person capacity depending on government guidance, time limit may be in place at peak times to enable enhanced cleaning protocols, Sanitizing wipes provided.

We have revised service across our Restaurant and Bar. We strongly recommend advance booking, use of contactless payments or credit/debit card payments. Food pick-up service is available directly from the restaurant.

Franz&Flora: Open for Breakfast (6:30am to 10:30am) 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Key: Forgo the front desk altogether and go straight to your guest room.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: A breakfast buffet is available at our Restaurant Franz&Flora to eat-in or to pick-up. 
• Complimentary breakfast for members: not available
• Lounge Access: not available
• Welcome Gift: Available, as per standard.
• Late Check-Out: Available, as per standard.
• Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
• Mobile Key: available
• Mobile Dining: not available
• Mobile Guest Requests: available

Meetings & Events are permitted in COVID-19 Secure premises for the purposes of training, education or where face-to-face meetings are necessary.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

• Event spaces will be operating at reduced capacities in line with Austrian government guidance.
• Hand sanitizer stations in public areas, event spaces and face coverings available on request for all guests
• Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
• Group lead contact details will be kept with our safety and security team to support government contact tracing initiative

Our dedicated event planner will work with event organizers on the implementation of protocols and procedures specific of your event.