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Reviews

Courtyard by Marriott Key West Waterfront is rated 4.2 out of 5 by 613.

Rated 5 out of 5 by JaneCharles from Road trip Beautiful 3 night stay at the Marriott, lovely man made beach to the rear, to watch the sun going down.

Date published: 2019-03-17

Rated 3 out of 5 by Seattle from Buyer beware The property itself is cute and set up nicely for its location. The shuttle to downtown Key West is a great amenity with helpful drivers. The visit was marred because we booked and paid more for a room in building C (not fronting the busy road). When we arrived, we were told that we had been "upgraded" to a larger room facing the street because of our elite status. The front desk acted inconvenienced and annoyed when we asked to be put in the building we had booked. After much delay, we were changed to a room that had a defective toilet. At that point, we decided not to complain further, and my husband figured out how to fix it. We almost always stay at a Marriott (all of its brands). This was the first time we were dissatisfied. We are not inclined to recommend this specific hotel.

Date published: 2019-03-12

Rated 4 out of 5 by Mark from Great service, upgrades needed Friendly staff. Good location. Rooms need a little attention. They were clean but needs to be updated.

Date published: 2019-03-09

Rated 5 out of 5 by Traveller from Great stay Hotel, while older was very well kept. Service was excellent and pool area was clean and quiet.

Date published: 2019-03-07

Rated 4 out of 5 by Anonymous from Good Trip It was a nice hotel with really good service a little pricey but for the time of year wasn't terrible. The outside bar and bartender if that's what you choose to call him need serious improvement the bar was is disarray and the bartender needed lessons in customer service. But the hole bas very clean and the front desk Ladies were really nice.

Date published: 2019-03-04

Rated 1 out of 5 by UnhappyVisitor from Marriott Key West Waterfront Hotel This hotel is in dire need of renovations. We've stayed in Courtyards before so we were highly disappointed in this one. The lobby was nice but the rooms were rundown. The hallway and room carpet were worn and filthy. We had to wipe down/disinfect the bathroom prior to using it. Even the finish on the door handles was worn. We always thought a Courtyard hotel was required to meet a minimum standard, but not anymore.

Date published: 2019-03-03

Rated 2 out of 5 by Texaschang from Will not go back They will not let you check in before 4 pm. I get the worth room in this place even I reserved early.

Date published: 2019-02-27

Rated 2 out of 5 by R53 from Poor service Management and front desk need training in customer service

Date published: 2019-02-24

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