Courtyard Indianapolis Northwest

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Courtyard by Marriott Indianapolis Northwest is rated 4.2 out of 5 by 263.

Rated 2 out of 5 by LoneTraveler from No breakfast, construction zone No continental breakfast and few if any viable dining options nearby. Cafe in the lobby: $20 for a yogurt and coffee. Under construction and no separation from construction zone in the corridor, elevator, parking lot.

Date published: 2018-12-04

Rated 1 out of 5 by JoeR from Under Construction, But we still charge full rate! You need to work on informing guest about construction projects.

Date published: 2018-11-21

Rated 1 out of 5 by DavidHill from Disgusting and rude Horrible, rude, lying desk manager on night shift. Quoted "rules" but refused to display them. Day manager agreed no such "rules" existed

Date published: 2018-11-16

Rated 1 out of 5 by MLJohnson from Construction Crew "Wake Up Call" The hotel is presently under renovation. We were awakened on Saturday AND Sunday mornings shortly after 7:30 AM by banging, drilling, shouting and beeping. The hallways had obvious signs of construction debris being tracked in, and at one point, the unattended elevation had sheets of stripped wallpaper piled up. To their credit, management discounted our room rate by 50%. Overall, easily our worst experience at a Marriott property.

Date published: 2018-11-06

Rated 4 out of 5 by Dave from Met expectations Met my expectations. Construction was acceptable. Would stay here again.

Date published: 2018-11-05

Rated 1 out of 5 by JAngeles from Very Bad Customer Service Internet connectivity is constantly interrupted. After reporting the problem with the front desk, no action attempt (that I'm aware of) was made. A colleague of mine who was staying at the same hotel at the same time reported the same problem. The TV constantly losses signal as well every 20 minutes or so. Worst of all customer service is terrible at this hotel. Upon check in I asked to make some modifications to my reservations but was told to come back tomorrow. I also reserved my stay for the following week at the front desk only to find out upon check out that no reservation was made. Also, I was confronted to leave my room at 12:15 pm and was told I can no longer enter the room since it was cleaned already. I packed and loaded my bags early in the morning but decided to come back at noon to get my bill after double checking that I did not forget anything in my room.

Date published: 2018-10-28

Rated 1 out of 5 by Anonymous from Joe G I was charged for 5 nights when I only stayed 4. I showed this to the clerk as I checked out and he couldn't, didnt even try, correct the issue. I had to take time from my work day to call management back to get this resolved. Also, the water is very hard and construction on the outside of the building made for congested parking.

Date published: 2018-10-24

Rated 2 out of 5 by DR from Poor front desk customer service As a paying customer was not recognized And waiting along with another couple for good 10 minutes while two front desk workers talked and completed their task before even addressing their customers very rude and unprofessional

Date published: 2018-10-02

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