WHAT TO EXPECT

• Signage throughout our hotel reminding guests to maintain social distancing with revised seating capacity in our restaurants, pool, gym area and lobby.
• Hand sanitizer stations are available in public area, keys and pens are disinfected after every use.
• Self-Parking is recommended, valet service available on request.
• We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. Guest will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out; your invoice will be available to view directly in the app.
• Porter service is available. All bags will be disinfected before being delivered to your room.
• Our talents are wearing face masks ans guests are required to wear face masks in hotel public areas.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

• Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as providing more hand sanitizing stations. Hotel is using highly effective cleaning products from Ecolab and Microfiber cloth for higher cleaning standard.
• Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• We are allowing 24 hours "room breathing" between guests.
• Highest level of disinfecting protocols to be followed in guest rooms with particular attention paid to high touch points like remote control, switches, safety box and phone.
• We are removing non essential high touch items from the rooms i.e. cushions

Room Amenities:

• Minibars are sanitized for your safety
• Literature including Magazines, Books has been removed from rooms.
• Coffee machines & Kettles are sanitized for your safety.
• Disinfectant wipes and face masks are provided in the rooms

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• Re;mix: Open 24/7 with signage reminding guests to maintain social distancing and revised seating capacity.
• Re:Charge Gym: Open 24/7 with occupancy limited to 5 persons at a time with 1 hour per person.
• Splash Pool: Open from 6AM-11PM. Pool occupancy is limited to 5 persons at a time with 1 hour per person.
• Free Tuk-Tuk Shuttle to Nana train station, Sukhumvit MRT station and Terminal 21 mall available from 6AM-11PM, disinfected after every ride.

• Crave Wine Bar & Restaurant: Seafood Buffet Dinner opens every Friday & Saturday with reduced seating capacity in order to maintain social distancing, and offer personal service instead of regular self service buffet.
• Re;fuel: Open 24/7 with signage reminding guests to maintain social distancing and revised seating capacity
• W XYZ Bar is currently closed and will open only for private functions
• Room Service is available from 8AM - 11PM

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: All you can eat a la Carte
• Welcome Gift: Available for Platinum guests
• Late Check-Out: Upon request and based on availability
• Mobile Check-In/Check-Out: Available
• Mobile Key: Available for iOS users
• Mobile Dining: Available through Marriott Bonvoy App
• Mobile Guest Requests: Available through Marriott Bonvoy App