WHAT TO EXPECT

The St. Regis Mumbai has embraced Marriott's Commitment to Clean program to ensure absolute precision in our cleaning and sanitization procedures. The program is led by a Marriott Global Cleanliness Council. The council includes in-house and outside experts in hospitality, epidemiology, sanitation and protective health and hygiene technology.

Guest safety is our utmost priority, and so we ensure all high-touch points are periodically sanitized. The hotel only uses NextGen medical-grade cleaning chemicals to sanitize surfaces and upholstery. The St. Regis Mumbai uses electrostatic sprayers that work by charging disinfectants to act as a magnet as they pass through a sprayer nozzle, ensuring thorough sanitization.

In addition to the above, the guests will come across signages throughout our hotel reminding them to maintain social distancing. Our occupancy limits and seating layout in our F&B venues have been executed in compliance with local and state mandates.

All our hosts our double vaccinated and guests are requested to go through a mandatory temperature check at the entrance. Mobile check-in, service requests, and private dining orders delivered right to your room via the Marriott Bonvoy™ mobile app.
Allow us.

The St. Regis Mumbai has embraced Marriott's Commitment to Clean program to ensure absolute precision in our cleaning and sanitization procedures. The program is led by a Marriott Global Cleanliness Council. The council includes in-house and outside experts in hospitality, epidemiology, sanitation and protective health and hygiene technology.

Guest safety is our utmost priority, and so we ensure the following:

• Enhanced Public Space Cleaning: All high-touch points are periodically sanitized. The hotel only uses NextGen medical-grade cleaning chemicals to sanitize surfaces and upholstery. We have increased the frequency of cleaning and disinfection, particularly in high-touch areas including restrooms and elevators. Contactless hand sanitizing machines have been installed at the Porte-cochère and in the lobby.
  Personal Protective Equipment (PPE): All our hosts wear PPE suitable to the activities they are performing and based on direction by the local authorities. All our host are double vaccinated and guests are requested to go through a mandatory temperature check at the entrance.
• Electrostatic Spraying: We're the only hotel in the country utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
• Room Amenities: Private dining is available 24 x 7. Hand sanitizer and face coverings are available in the room for every arriving guest. Every guest room is thoroughly sanitized and disinfected prior to arrival.

Every guest room is thoroughly cleaned and disinfected between each guest arrival. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

• The Athletic Club: Open, face coverings voluntary.
• Iridium Spa: Open, face coverings voluntary.
• Pool & Pool Bar: Open, face coverings voluntary.
• Astor Terrace: Open, face coverings voluntary.
• F&B Venues: Koishii, Sette Mara, The Sahib Room & Kipling Bar, Seven Kitchens, By The Mekong, The Drawing Room & The St. Regis Bar - Open, face coverings voluntary.
• Library: Open, face coverings voluntary.

All the guest rooms are equipped with QR codes leading to the digital guest services directory featuring the private dining menu to limit contact.

Our Butler Service Desk provides a limited contact delivery to the guests ordering in from our private dining menu.

• Koishii: 7:00 pm to 1:00 am
  
• Sette Mara: 12:00 pm to 3:00 pm, 7:00 pm to 12:00 am
  
• Seven Kitchens: 06:30 am to 12:00 am
  
• The Sahib Room & Kipling Bar: 12:00 pm to 3:00 pm, 7:00 pm to 12:00 am
  
• The Drawing Room: 09:00 am to 11:00 pm
  
• The St. Regis Bar: 10:00 am to 11:00 pm
  
• Pool Bar: 06:00 am to 10:00 pm
  
• By The Mekong: 7:00 pm to 12:00 am

Marriott Bonvoy on Wheels by The St. Regis Mumbai: Combining traditional classics with a modern sensibility, The St. Regis Mumbai is committed to delivering exceptional gastronomical experiences in the city. Featuring signature dishes & timeless favourites from our award-winning venues encapsulated in one menu.

Delivery Timing: 12:00 pm to 12:00 am

We deliver with care:

• Hygiene: Complete caution with regards to hygiene levels are maintained as per HACCP standards
  
• Packed with care: Orders are safely packed. Kindly dispose of the containers and exterior bag
  
• Drop: Freshly cooked food dropped at your doorstep, food must be consumed within two hours
  
• Chauffeur's safety: All our hosts are vaccinated. Road safety gear and valid IDs are provided to our chauffeur's

Increased frequency of cleaning and disinfection in the kitchen and the venues. Thorough cleaning and disinfection is done prior to any usage of cooking utensils. Hosts & chefs who are involved with food preparation & service are double vaccinated.

MORE DETAILS

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
• Mobile Dining: Order your private, in-room dining through the app.
• Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast: Served at Seven Kitchens, as per standard
• Welcome Gift: Available, as per standard
• Late Check-Out: Available, as per availability
• Mobile Check-In/Check-Out: Available, ID to be presented at the front desk on arrival
• Mobile Dining: E-Butler Service available, as per standard
• Mobile Guest Requests: E-Butler Service available, as per standard