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Sheraton Suites Chicago Elk Grove

  • WHAT TO EXPECT

Welcome to Sheraton Suites Chicago Elk Grove

Thank you for selecting us for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

Sunset horizon over the water

Membership Takes You Farther.

For Far Less.

As a Marriott Bonvoy® member, your upcoming stay will be even more memorable. Download our app to access easy contactless check-in, Mobile Chat, and more. During your stay, enjoy complimentary WiFi, plus earn points you can redeem for free nights and unrivaled experiences.

MEMORABLE HOTEL EXPERIENCES

Your experience starts here. Carefully curated experiences you can enjoy without leaving the steps of the property. 

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all the area has to offer.

Cooking class pizza making demonstration

Marriott Bonvoy Tours & Activities

Explore the best the area has to offer and make your stay more memorable with Marriott Bonvoy Tours & Activities. Find recommended things to do and earn Marriott Bonvoy points.

Our team is working diligently to ensure that our hotel can continue to provide essential services in this challenging environment. Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits in guest elevators and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Housekeeping will be provided per your request and/or as otherwise recommended by local health officials. We will be happy to schedule this with you, as you will need to vacate the room during this time. Services will include changing linens and towels, removing trash, and cleaning. Additional trash bags will be provided so that you can bag any soiled linens or dispose of trash. Full bags will be collected during the scheduled housekeeping or by special arrangement, scheduled through the front desk. Please do not place bags of trash or soiled linens outside the guestroom door. Should you require additional linens or toiletries, please call the front desk by dialing ‘0’ from your room phone; and contact-less delivery will be arranged.

We take standards for hygiene and cleanliness very seriously and are taking the steps to ensure the safety of our guests and associates. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the Coronavirus (COVID-19) and are following guidance from these agencies and local health authorities. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from hand-washing hygiene, to cleaning product specifications for guest room and common area cleaning procedures.

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery
  • Disinfectant Wipes: Available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open, masks required at all times. Max capacity of 4 guests at one time
  • Sheraton Club Lounge: Closed until further notice
  • Outside Patio seating: Open for guests with social distancing measures
  • Indoor Pool: Closed
  • Fitness Center: Open 24x7 for guests with key access. Max 4 guests allowed in there at one time.
  • Restaurant: Open for guests seating with social distancing measures. Limited or no service however.
  • Bar: Open for guests with social distancing measures
  • Outside Patio: Open for guests with social distancing measures
  • Room Service: No room service. Only 'TO GO' F&B Service available for breakfast, lunch and dinner.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Breakfast: TO GO service available from 6:30am - 9:00am
  • Lounge Access: Club Lounge closed until further notice. Outside patio open for guest access and seating
  • Welcome Gift: NA
  • Late Check-Out: Untll 4pm
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Not active before end of Q4 in 2020
  • Mobile Dining: Available from 11:30am - 2:00pm and 5:00pm - 10:00pm --- only TO GO service available. Guests are however welcome to sit in the restaurant and/or outside patio with no service
  • Mobile Guest Requests: Yes

Need Help?

Contact us for additional hotel concierge recommendations. We look forward to seeing you soon!

Sheraton Suites Chicago Elk Grove