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  • WHAT TO EXPECT

Welcome to Charlotte Marriott City Center

Thank you for selecting Charlotte Marriott City Center for your upcoming stay. We are excited to have you. Take a moment to see what's in store for you during your time on property. Plan and reserve activities now to get the most of your trip!

Commitment To Clean

PREPARE FOR YOUR STAY

Start planning now to maximize your stay once you arrive.

PREMIUM DINING

Enjoy our distinct on-site restaurant and lounge options during your stay.

PLAN YOUR DAY

Get the most out of your stay by exploring all Charlotte has to offer.

Taking Care of You. Times like these remind us of the tremendous importance of travel. We are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19.

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

  • Variety cold food & beverage options available at Front Desk Pantry 7 days per week.
  • Variety Hot/Cold food & beverage options through Coco & The Director 
  • Mobile check-in/out, Mobile Key and Mobile Service Requests.

Housekeeping services are in operation. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).
Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Hotel also performs associate temperature checks before each shift.

Housekeeping Upon Request: Housekeeping services are in operation. If you are in need of service or additional items in your guest room, please contact the Front Office Team for more information by dialing "0" on your house phone.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. 

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Fitness Center: Open daily, 24 hours
  • Valet Parking:
    • Hotel Guest Overnight: $38
    • Hotel Daily (non-overnight) Guest: $25
  • M Club (concierge lounge) hours:
  • Hot breakfast:
  • Monday - Friday 6:30am - 10:00am
  • Saturday and Sunday: 7:00am - 10:30am
  • Hot hors d'oeuvres:
    • Daily: 5:30pm - 7:30pm
       
  • Desserts:
    • Daily: 7:30pm - 10:00pm
       
  • Snacks and soft drinks:
    • Available all day

To gain access for our M Club, when making your reservation, book a room type labeled: Concierge Lounge Access (click here to check availability)

Hours of the restaurants and other hotel amenities, including the M Club, may vary on holidays and over special events. Please feel free to reach out to the hotel directly at (704) 333-9000 should you have any specific questions. 

For those planning meetings and events, we offer capacities and room set ups that are within social distancing guidelines. To learn more, contact the hotel directly.

When planning a visit to local area attractions (including those listed on our website), please check directly with the attraction to confirm if they are open and if so, hours of operation.

Restaurant services at the Hotel have been modified to comply with guidelines set by the local authorities. We are open during the hours below and looking forward to serving you.

CoCo & The Director Coffee Shop:

  • Sunday - Friday: 6:00 am - 6:00 pm
  • Saturday: 6:00 am - 8:00 pm

Front Desk Pantry:

  • Variety Cold/Microwave food & beverage options available at Front Desk 7 days per week.

Stoke Restaurant:

  • Sunday Bruch: 7:30 am - 3:00 pm (closed for dinner)
  • Monday - Friday:
    • Breakfast: 6:30 am - 11:00 am
    • Lunch: 11:00 am - 2:00 pm
    • Dinner: 5:00 pm - 10:00 pm 
  • Saturday:
    • Brunch: 7:30 am - 3:00 pm
    • Dinner: 5:00 pm - 10:00 pm 

Stoke Bar:

  • Sunday: 10:00 am - 3:00 pm
  • Monday: closed
  • Tuesday - Saturday: 4:00 pm - 11:00 pm
  • Saturday: 10:00 am - 11:00 pm

M Club (concierge lounge) hours: 

  • Hot breakfast:
    • Monday - Friday 6:30 am - 10:00 am
    • Saturday and Sunday: 7:00 am - 10:30 am
  • Hot hors d'oeuvres:
    • Daily: 5:30 pm - 7:30 pm
  • Desserts:
    • Daily: 7:30 pm - 10:00 pm
  • Snacks and soft drinks:
    • Available all day

To gain access for our M Club, when making your reservation, book a room type labeled: Concierge Lounge Access (click here to check availability)

Hours of Operation: 
Hours of the restaurants and other hotel amenities, including the M Club, may vary on holidays and over special events. Please feel free to reach out to the hotel directly at (704) 333-9000 should you have any specific questions. 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

  • Late Check-Out: Upon request and based on availability.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Currently Not Available
  • Mobile Guest Requests: Available

 

Need Help?

Contact Charlotte Marriott City Center for additional hotel concierge recommendations. We look forward to seeing you soon!

+1 704-333-9000
100 West Trade Street, Charlotte, North Carolina, USA, 28202