WHAT TO EXPECT

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

• With regards to ease of Covid-19 precautionary measures, as directed by Dubai Muncipality, wearing of face masks indoors and outdoors is now optional for all venues and business activities.
• Sanitization stations are present and provided in all public areas, restaurants and bar, pool, beach and fitness
center. Hand sanitizer stations are freely available in high-traffic areas in the hotel.
• We encourage the use of the Marriott Bonvoy App for a seamless and contactless check-in prior to arrival. Upon arrival at the hotel, you will be required to present your ID at the reception desks and collect your room keys for your stay or issuance of mobile key. Should you require any assistance from the 'At Your Service' team, you are welcome to contact them via the Mobile Chat.
• Marriott Resort Palm Jumeirah, offers convientent contactless mobile dining experiences from the comfort of your room and resort public spaces. Allowing to place orders with online payment.
• Upon check-out, your invoice can be forwarded directly to your email address, kindly share your preference with the reception team.
• Business events, weddings and social gatherings are allowed following the local government regulations, requirements and guidelines.
• Swimming pool access follows all local authority regulations and sunbeds are cleaned and sanitized after each use.
• All of the precautions are subject to change with updated government guidance.

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Enhanced Public Space Cleaning: Increased frequency of cleaning and disinfecting high-volume areas and regularly touched surfaces. Some of these areas but not limited to are the counter at the front desk, elevators, public bathrooms and guest room keys.
Personal Protective Equipment (PPE): Guests who shows early signs and symptoms are required to wear face mask.
Housekeeping Services: Cleaning and disinfecting protocols are in place, related to room sanitization and disinfection after each guests' departure and before the next guests' arrival.
Guest Services: Introduced measures such as contactless delivery to guests' rooms to minimize contact and reinforce social distancing.
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact 'At Your Service' at any time.

We are committed to making the experiences and services at our resort available to you while complying with Marriott's "Commitment to Clean" and with local government regulations. The following measures have been put in place with our operational teams.

•Resturant: Advance reservations are recommended.

•Fitness Center: Open 24 hours with key card access. Currently open and no advance booking required. Cleaning and sanitization takes place regularly.

•Swimming Pools: Swimming pools are open daily from 8 am until 7 pm. The beach is open from 7 am to sunset. Kids below 5 years old are not permitted to use the adults pool. Supervision of kids under 16 years old by an adult is required.

•Saray Spa: Open daily from 10 am until 10 pm. Offers dedicated, separate spa facilities for ladies and gentlemen.

•Kids Club / Playground: Open daily, weekdays from 9 am to 7 pm and on the weekend 9 am to 9 pm. Kidz from 4 to 12 years old welcome.

A gourmet’s dream destination, new and beloved brands and concepts define a delicious palette of flavors at
10 restaurants, bars and lounges across the resort. While currently not all facilities are operational, please visit the dining page for updates and openings.

We would reccommend making a reservation via the restaurant reservations desk in the lobby or dialing 'At Your Service' to ensure you receive your ideal timing and seating preference.

Levantera is open daily for breakfast, lunch and dinner from 7 am to 11 pm.
The Lobby Lounge is open daily from 7 am to 11 pm.
M.I.A Pool Bar and Lounge is open daily from 9 am to 7 pm.
Bal Harbour Beach is open daily from 9 am to 7 pm.
Cucina is open daily for breakfast, lunch and dinner from 7 am to 11 pm.
Senor Pico is open daily from 12 noon to 12 am, and on weekends from 9 am
Above Eleven is open daily from 4 pm to 2 am.

If you feel more comfortable to dine in the privacy of your room, we have In-Room Dining and the mini-bar available 24 hours a day. These charges will be charged directly to your room account.

Please note, restaurant and bar timings are subject to change without prior warning based on seasonality, events and other occasions. For the latest information contact 'At Your Service.'

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"Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

• Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

"
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

• Breakfast.[Describe Status]
• Mobile Check-In/Check-Out.[Let us know via the app when you are planning to arrive and once you departed.
• Mobile Key. Forgo the front desk altogether and go straight to your guest room.
• Mobile Dining. Order your private, in-room dining through the app.
• Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

• Our swimming pools are open daily from 8 am until 7 pm for registered guests only.
• Lifeguard on duty from 8 am to 7 pm, daily.
• For your safety, it is required that you observe the following when using these facilities:
• Patrons using the pool do so at their own risk.
• Individuals assume the risk for any injuries sustained while using pool facilities
• Please make yourself aware of the depth of the pool and signs indicating any change in depth
• Do not use the pool if you have consumed alcohol or a heavy meal Diving is strictly prohibited
• Please practice water safety & courtesy
• Running and jumping are prohibited
• Children under the age of 3 must wear double skin swim nappies.
• Appropriate swimwear is required at all times
• Please shower before entering the pool and all other water or thermal facilities
• No crockery or glassware is permitted in the pool area.

• Parents/ Guardians/ Responsible Adults are solely responsible for the children in their care and must be present at all times and constantly supervise their child/children whilst using the facilities. They must comply with the following whilst using the pool:
• All children under the age of 16 years must be supervised by a Parent/ Guardian/ Responsible Adult (aged 18 or over) at all times whilst in the facility.
• Non-swimmers or weak swimmers including children (and adults where appropriate) must wear floatation devices.
• 1 Adult in the pool per Child aged up to 5 years, irrespective of swimming ability. 1 Adult in the pool for 2 Children aged 5-8 years, irrespective of swimming ability.
• Children under 5 years of age are prohibited from swimning in the adults pool as per government regulations.

Beach & Sea Safety
• Lifeguard on duty from 7 am to sunset, daily.
• Individuals using the beach do so at their own risk Swimming is at your own risk
• Keep children supervised at all times
• Only swim in the designated bathing areas
• Please note the following hazards:
• Take note of any flags denoting sea conditions
• Please read and adhere to all posted safety warnings on notice boards or safety signs
• Irrigation water is not suitable for drinking
• Consult information boards on the dangers of marine life and weather conditions
• No diving
• Be aware of the effects of the sun
• Please observe the colour of the flags before entering
• Green Flag- Swim within marked area with caution
• Yellow Flag - Swimming is not advised
• Red Flag - Swimming is prohibited

Our guests are drawn to the 24x7 appeal of the M Club, perched at the pinnacle of the hotel, with panoramic views of the Persian Gulf, the stunning coastline and Dubai’s scintillating cityscape. A sanctuary to replenish energy and elevate productivity, this is where work, socialization and solitude are all equally welcome

• M Club is accessible by guests staying in an M Club room, a suite or a penthouse. All other guests may enjoy access for an additional fee at AED 450 per night per room in off peak season. Rates are subject to change under discretion of the resort management.
• Kids will have access for breakfast & afternoon tea only. Evening service is open for guests who are 21 years old and above. Grab & Go option will be offered guests for their kids to enjoy in the room in the evening.
• M Club is exclusively open 24/7, manned from 7 AM till 11 PM only
• Services and facilities that can be enjoyed in M Club include:
• Check-in & Check-out
• Personalized concierge services
• Complimentary High-Speed Wi-Fi
• Business centre services
• Private meeting room for 1 hour complimentary and AED 250 per each extra hour with tea & coffee services
• Our M CLub guests can revel in the privilege of complimentary food and beverage offerings, including:
o Grab & Go offering 24/7
o Buffet breakfast (7 AM – 11 AM)
o Afternoon tea with light refreshment (2 PM – 4 PM)
o Evening Hors D’oeuvres with beverages and cocktails (6PM – 8 PM)
o In lounge bartender
• Premium beverage service on chargeable basis throughout the day
• Exclusive menu served in the lounge on chargeable basis